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Activate Your Phone
Depending on your account or how and where you purchased your phone, it may be ready to use or
you may need to activate it on your Sprint account.
If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
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If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
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is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
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screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
If you received your phone in the mail and you are activating a new phone for an existing number
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on your account (you're swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
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Go to sprint.com/activate and complete the online instructions to activate your phone.
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Activate on your phone:
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Turn on your new phone. (Make sure the old one is turned off.) Your phone will
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automatically attempt Hands-Free Activation.
Tap Activate to override auto-activation and start the manual activation wizard.
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Follow the onscreen prompts to complete the activation process.
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To confirm activation, make a phone call. If your phone is still not activated or you do not have
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access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for assistance.
Tip: Do not press the Power button while the phone is being activated. Pressing the Power button
cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling 1-
888-211-4727 from any other phone.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your
phone has been turned on and activated, you will see a Welcome message. You can then complete
the setup screens.
Get Started
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