Before Calling For Service - LG WM5005H A Series Owner's Manual

Before calling for service

Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing sound y Is water spraying in the tub?
Buzzing or gushing
sound
Splashing sound
Rattling and clanking noise y Are there any foreign objects such as
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or failure
to rinse
Staining
Wrinkling
Possible Causes
y Do you hear a sound when you close
or lock and unlock the door?
y Is the washing machine draining
water?
y Is the washing machine washing a load
of laundry?
keys, coins, or safety pins in the tub or
drain filter?
y Is the washing machine overloaded?
y Is the load out of balance?
y Are the shipping bolts removed?
y Is the load evenly distributed in the
tub?
y Is the washing machine level balanced?
y Is the washing machine installed on a
solid and smooth surface?
y Does water leak from a faucet or a
water line?
y Is a drain pipe or a drain hose clogged?
y Did you use more than the
recommended amount of detergent?
y Is the soil level higher than the size of
the load?
y Did you add detergent directly to the
tub?
y Did you remove the load immediately
after it finished?
y Did you sort and wash the clothes by
color or soil?
y Did you remove the load immediately
after it finished?
y Did you overload the tub?
y Did you reverse the hot and cold water
inlets?
TROUBLESHOOTING
Solutions
y This sound is normal and occurs when
the door is closed, locked or unlocked.
y This sound is normal as water is
spraying or circulating during the
cycle.
y This sound is normal as the drain
pump drains water from the washing
machine after the cycle.
y This sound is normal as the load is
moving up and down during the wash
and rinse cycles.
y Check if there are any foreign objects
in the tub and drain the filter after
stopping the cycle.
y Unplug the power cord and contact
your nearest LG service center if the
noise persists.
y This sound is normal and occurs
when the load is out of balance. Stop
the cycle and rearrange the load for
balancing.
y See page 13, Unpacking and removing
shipping bolts to remove the shipping
bolts.
y Stop the cycle and rearrange the load
for balancing.
y See page 16, Leveling the washing
machine to level the washing machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely
connected, see page 14, Connecting
water lines to connect them properly.
y Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
y Use the recommended amount of
detergent for load.
y If the contamination level is low,
reduce the detergent quantity to less
than the recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser.
y Remove the load immediately after it
finishes.
y Sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. See
page 19, Sorting laundry for details
y Remove the load immediately after it
finishes.
y Do not overload the tub.
y Hot water rinse can cause garments
to wrinkle. Check the inlet hose
connections.
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