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T R O U B L E S H O O T I N G
Problem
Air purifier will not turn on or
respond to button controls.
Airflow is significantly
reduced.
Air purifier makes an
unusual noise while
the fan is on.
Poor air purification quality.
Possible Solution
Plug in the air purifier.
Disconnect the AC power adapter from the air purifier and reconnect it.
Check to see if the AC power adapter is damaged. If it is, stop using the
air purifier and contact Customer Support (see page 11).
Plug the air purifier into a different outlet.
The air purifier may be malfunctioning. Contact Customer Support (see
page 11).
Make sure the filter is removed from its packaging and properly in place
(see Getting Started, page 5).
Press the Control Button to increase fan speed.
Leave 38 cm / 15 inches of clearance on all sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or lint,
blocking airflow. Clean the pre-filter (see page 7).
Replace the filter (see Replacing the Filter, page 8).
Make sure the filter is properly in place with plastic packaging removed
(see page 5).
Make sure the air purifier is operating on a hard, flat, level surface.
Replace the filter (see Replacing the Filter, page 8).
The air purifier may be damaged, or a foreign object may be inside.
Stop using the air purifier and contact Customer Support (see page 11).
Do not try to repair the air purifier.
Press the Control Button to increase fan speed.
Make sure no objects are blocking the sides or top of the air purifier
(inlets or outlet).
Make sure the filter is removed from its packaging and properly in place
(see page 5).
Close doors and windows while using the air purifier.
If the room is larger than 17 m² / 178 ft², air purification will take longer.
Replace the filter (see Replacing the Filter, page 8).
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