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TROUBLESHOOTING
58
Drying
Symptoms
Dishes don't dry.
Wi-Fi
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Rinse agent dispenser empty.
• Check and refill the rinse agent dispenser if empty. For better drying result,
slightly open the door after operation.
Tablets used may not have a built in rinse aid. This will reduce the drying
performance.
• Change to a tablet that includes a rinse agent (contact the tablet
manufacturer if unsure). Alternatively, you can use a liquid rinse agent in
the dispenser if the tablets don't have a rinse agent built in.
A cycle without the Extra Dry option was selected.
• Select a cycle that defaults to the Extra Dry option.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Possible Cause & Solution
Possible Cause & Solution
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