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• Accessories (for Galaxy S22 Ultra, except for the
S Pen) and samples other than the product main
unit are not covered by the free-of-charge repairs
warranty.
■ Performance parts for repair
The Company retains performance parts for repair
of the product main unit and its peripherals for
four years after discontinuation of production.
"Performance parts for repair" refers to parts
required for maintaining the functions of the product.
■ Free-of-charge repair warranty
1. When you contact the repairs help desk, have the
serial number (IMEI number) ready. You can find
the serial number (IMEI number) on the product or
on a sticker attached the box the product is sold
in.
2. If this device malfunctions during the warranty
period and during normal use that follows the
precautions listed in the instruction manual, the
Company will repair the device for free.
3. Repairs will not be free of charge in the following
cases, even during the warranty period. (Or repair
may not be possible.)
a If you did not follow the instruction manual
and use the device correctly.
b If the device broke or was damaged by
unauthorized repairs or modifications.
c If you had the device repaired at a facility
that is not an authorized repair facility as
designated by the Company.
d If the device breaks or is damaged due to an
accident or your own negligence when you
are using or handing the device. Alternatively,
there are indications that the device was
dropped, got wet, damp, or the like.
e If the device breaks or is damaged due to
natural disasters, such as earthquakes, wind
and flood damage, fire, damage from salt, or
abnormal voltage.
4. Depending on how damaged the device is, repair
may not be possible.
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