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PROBLEM
When attempting to light my grill, it will
not light immediately.
Regulator makes noise.
Full size cover does not fit the grill.
Grill only heats to 93-149°C / 200-300°F.
Grill takes a long time to preheat.
Burner flames are not light blue.
HOW TO ORDER REPLACEMENT PARTS
To make sure you obtain the correct replacement part (s) for
your gas grill, please refer to the parts list on pages 45. The
following information is required to assure getting the correct
part. Please note the shipping cost for the delivery of any
replacement parts will be on yourself.
•
Gas grills model number (see data sticker on grill).
•
Part number of replacement part needed.
•
Description of replacement part needed.
•
Quantity of parts needed.
SOLUTION
Make sure you have a spark while you are trying to light the burner (if no spark).
Check if the battery is installed properly.
Ensure that the wire is connected to the electrode assembly.
Clean wire (s) and / or electrode with rubbing alcohol and a clean swab. Wipe
with a clean cloth.
Check to see if the other burners operate. If so, check the gas orifice on the
malfunctioning burner for an obstruction.
Vent hose on the regulator may be plugged or regulator may be faulty. Ensure
the vent hole on the regulator is not obstructed. Clear the hole, close the gas
control valves. Wait ten minutes and re-start.
Check your flames for proper performance. If the flames are not correct,
replace regulator.
Cover may be incorrect for your grill. It may be a tight fit.
Ensure the cover is the correct length for your grill.
Measure it from left to right. Compare to the grill's measurement.
Compare the location and size of the hood portion of the cover to your grill.
Spread the cover and allow it to relax, preferably in warm sunlight or in a warm
room.
For grills with a side shelf, bunch the cover like a sock and put on left to right.
Check to see if the fuel hose is bent or kinked.
Make sure the grill area is clear of dust.
Make sure the burner and orifices are clean.
Check for spiders and insects.
The regulator has a safety device that restricts the flow of gas in the event of a
leak. This safety device can be triggered without a gas leak. To reset the safety
device, turn off all burners and close the LP tank valve. Disconnect the
regulator from the LP tank and wait one minute. Reconnect the regulator to the
LP tank and slowly open the LP tank valve until the valve is fully open. Light all
burners and observe the temperature.
Normal preheat 260-316°C / 500-600°F, takes about 10-15 min. Cold weather
and wind may effect your preheat time.
If you are using volcanic rock or briquettes they can increase the preheat time
and maximum temperature.
Too much or not enough air for the flame.
Elevation is the principal cause, however cold weather can affect the mixture.
Burner adjustment may be required.
Grill is in a windy location.
To obtain replacement parts, contact our customer
service hotline, 1-800-913-8999, language spoken:
English, French, Spanish 8 a.m.-5 p.m., PST.
Monday-Friday.
IMPORTANT
Use only factory authorized parts. The use of any part
that is not factory authorized can be dangerous. This
will also void your warranty.
Keep the assembly and operating instruction manual
for convenient referral, and for replacement parts
ordering.
14
Troubleshooting
Ordering Parts
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