Troubleshooting; Common Questions - Sony Ericsson K850i User Manual

Troubleshooting

Some problems will require you to
call your network operator.
For more support go to
www.sonyericsson.com/support.

Common Questions

I have problems with memory
capacity or the cell phone is working
slowly
Restart your cell phone every day to
free memory or do a
Master reset
If you select Reset
the changes that you have made
to settings will be deleted.
If you select Reset
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the cell phone
1 From standby select
> the General tab >
2 Select an option.
3 Follow the instructions that appear.
66 Troubleshooting
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Master reset.
settings,
all, in addition to
Menu > Settings
Master reset.
I cannot charge the cell phone or
battery capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced See Charging the Battery
.
on page 7.
No battery icon appears when I start
charging the cell phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in gray
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my cell phone
Settings are missing or incorrect.
Contact your network operator to
find out the correct SMS service
center setting. See Text Messages
on page 28.
I cannot use picture messages
on my cell phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.