AENO AGH0001S-IT Installation And Operation Manual
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AENO AGH0001S-IT Installation And Operation Manual

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AENO
Premium Eco Smart Heater
TM
Installation and Operation Manual
Models: AGH0001S (-IT, -CH, -UK, -SA), AGH0002S (-IT, -CH, -UK, -SA), AGH0003S (-IT, -
CH, -UK, -SA), AGH0004S (-IT, -CH, -UK, -SA), AGH0005S (-IT, -CH, -UK, -SA)
(including the above models with "-A" ending)
Version 2.0.1 | August, 2023

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Summary of Contents for AENO AGH0001S-IT

  • Page 1 AENO Premium Eco Smart Heater Installation and Operation Manual Models: AGH0001S (-IT, -CH, -UK, -SA), AGH0002S (-IT, -CH, -UK, -SA), AGH0003S (-IT, - CH, -UK, -SA), AGH0004S (-IT, -CH, -UK, -SA), AGH0005S (-IT, -CH, -UK, -SA) (including the above models with “-A” ending)

  • Page 3: Introduction

    ASBIS). All other similar trademarks and names, as well as logos and other symbols are the property of their respective owners *. All materials under AENO tradename contained therein are protected in accordance with international and local laws including Acts on Copyrights and related rights.

  • Page 4: Responsibility And Technical Support

    If you have any technical questions, please contact your local ASBIS representative or the technical support department at aeno.com. The most common issues are described in Section 7 (Troubleshooting) of this document.

  • Page 5: Conformance To Standards

    To protect the environment and human health, please dispose of used electrical and electronic equipment according to approved safe disposal guidelines © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 5 of 76...

  • Page 6: Simplified Declaration Of Conformity

    ASBISc hereby declares that the device described in the present document complies with Directive 2014/53/EU. The full text of the Declaration of Conformity can be found at the following address: aeno.com/userfiles/files/Certificates/CE/Heater.pdf. Limitations and Warnings Prior to installation and operation of the device, the User shall carefully read and understand information contained herein.
  • Page 7 Producer of raw materials for packaging was certified by the Forest Stewardship Council (FSC Producer of raw materials for making packaging confirms responsible forest management © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 7 of 76...
  • Page 8 17. Do not use the device in the case of damage or cracks, or any signs of damage to any other parts thereof, e.g. the power cable. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 8 of 76...
  • Page 9 Any damage to the device as a result overturning or falling will void the manufacturer's warranty. For any issues on installation, configuration or operation of AENO devices, please contact our technical support team at support@aeno.com or fill out the form at aeno.com/service-and-warranty © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com...

  • Page 10: Table Of Contents

    2.3 Manual Control ..............................42 2.3.1 Instructions for AGH0001S-AGH0002S Models ............... 42 2.3.2 Instructions for AGH0003S-AGH0005S Models ..............43 2.4 Remote Control via the AENO App ....................... 44 2.4.1 App Installation ............................. 44 2.4.2 Registering a New Account ........................ 44 2.4.3 Logging into an Existing Account ....................
  • Page 11 Table 3 – Additional button functions (AGH0003S-AGH0005S) ............18 Table 4 – Basic Technical Specifications ......................20 Table 5 – Typical problems and solutions......................72 © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 11 of 76...

  • Page 12: General Description And Specifications

    Here and further below, any reference to AGH0001S-AGH0002S models means all configurations of such two models, and AGH0003S-AGH0005S means all configurations of such three models (See par. 1.9.1 below). Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 12 of 76...

  • Page 13: Agh0001S-Agh0002S Model Appearance

    AENO Premium Eco Smart Heater Installation and Operation Manual 1.2 AGH0001S-AGH0002S Model Appearance Figure 1 – Appearance (AGH0001S-AGH0002S) © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 13 of 76...

  • Page 14: Figure 2 - Buttons, Ports And Indicators (Agh0001S-Agh0002S)

    Power cable to connect the heater to the mains socket ❺ Sensor that measures the ambient air temperature and ensures accuracy ❻ when maintaining the required heating temperature Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 14 of 76...

  • Page 15: Agh0003S-Agh0005S Model Appearance

    AENO Premium Eco Smart Heater Installation and Operation Manual 1.3 AGH0003S-AGH0005S Model Appearance Figure 3 – Appearance (AGH0003S-AGH0005S) © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 15 of 76...

  • Page 16: Figure 4 - Buttons, Ports And Indicators (Agh0003S-Agh0005S)

    Power cable to connect the heater to the mains socket ❺ Sensor that measures the ambient air temperature and ensures accuracy ❻ when maintaining the required heating temperature Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 16 of 76...

  • Page 17: Button Functions And Indication

    Resetting the fault condition (blinking red) more than 3 seconds and switching to the Off mode Press and hold the power button for Switching to activation mode in the AENO 4 to 10 seconds mobile app Press and hold the power button for...

  • Page 18: Venting Hole

    Its location may differ for some models of heaters. WARNING! It is forbidden to block the venting hole of the device. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 18 of 76...

  • Page 19: Types Of Electrical Outlets And Plugs

    NOTE Advice on purchasing the required adapter can be obtained from any electrical store, or from our technical support service at support@aeno.com Also, before using the device, please make sure that the power plug does not fall out of the user’s electrical outlet and is also securely fixed in it.

  • Page 20: Technical Specifications

    (not more than 2 W in standby mode) Types of protection Current protection: 6.3 A Voltage protection: 260 V Panel temperature protection: +135 °С Protection Class IP44 Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 20 of 76...

  • Page 21: Scope Of Delivery

    1. Premium Eco Smart Heater AENO – 1 pc. 2. Legs for floor installation – 2 pcs. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 21 of 76...
  • Page 22 5. Template for drilling holes in the wall – 1 pc. 6. Quick Start Guide – 1 pc. 7. Warranty Card – 1 pc. 1 – Heater Holes for Holes for wall mounting mounting bolts Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 22 of 76...

  • Page 23: Figure 5 - Package Contents

    4(c) – Dowels* 5 – Template for drilling holes in the wall Figure 5 – Package contents * The images of accessories are for illustrative purposes only. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 23 of 76...

  • Page 24: Packaging And Labeling

    Thus, the date of manufacture is encoded in the three characters of the serial number (seventh through ninth in order). In this case, the configuration features of the device are encoded in the model designation. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 24 of 76...

  • Page 25: Space Heating Technologies

    If there is no marking, the device is equipped with a standard plug type E/F The possibility of remote control: S = Smart device activated via the AENO app If there is no marking, the device is operated manually only Model number of the AENO devices: 0001, 0003 –...
  • Page 26 (the heating will automatically turn off when the desired room temperature is reached, so if you still feel uncomfortable in the room after the heater is turned off, please increase the desired temperature). Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 26 of 76...

  • Page 27: Installation And Operation

    It is not recommended to install the device in areas with a high level of noise and a high-frequency interference. Reinforced concrete floors may reduce the distance of wireless signal transmission. See below possible installation locations for the Eco Smart Heater. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 27 of 76...

  • Page 28: First Installation And Setup

    Also, do not disconnect the device from the mains for 5 minutes after resetting to factory settings. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 28 of 76...

  • Page 29: Unpacking And Preparing For Installation/Mounting

    1 meter away from heater installation area. 3. To drill holes in the wall, please use the special template supplied with the heater. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 29 of 76...

  • Page 30: Floor Installation (Option 1)

    AENO Premium Eco Smart Heater Installation and Operation Manual 2.1.3 Floor Installation (Option 1) Figure 7 – Mounting on legs (on the floor) Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 30 of 76...
  • Page 31 (i.e. the inlet of the power cable to the control unit shall be from below). © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 31 of 76...
  • Page 32 AENO Premium Eco Smart Heater Installation and Operation Manual Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 32 of 76...

  • Page 33: Horizontal Wall Mounting (Option 2)

    2.1.4 Horizontal Wall Mounting (Option 2) 1. Select the desired orientation of the heater on the wall (horizontally). 2. Screw mounting brackets to the rear surface of the panel correctly. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 33 of 76...

  • Page 34: Figure 7 - Installation Of The Brackets

    3. Drill 2 holes in the wall using the special paper template supplied with the device, and then screw in the hooks. Horizontal orientation of the template Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 34 of 76...

  • Page 35: Figure 8 - Preparing Of The Wall (Horizontal Mounting)

    The process of screwing in the hooks Figure 9 – Preparing of the wall (horizontal mounting) 4. Carefully hang the heater on both hooks at a time. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 35 of 76...

  • Page 36: Vertical Wall Mounting (Option 3)

    During mounting, make sure that the hooks are securely tightened and oriented strictly vertically. 2.1.5 Vertical Wall Mounting (Option 3) Vertical orientation of the template Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 36 of 76...

  • Page 37: Figure 9 - Preparing The Wall (Vertical Mounting)

    AENO Premium Eco Smart Heater Installation and Operation Manual The process of screwing in the hooks Figure 10 – Preparing the wall (vertical mounting) © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 37 of 76...

  • Page 38: Figure 10 - Vertical Installation (Wall Mounting)

    NOTE During mounting, make sure that the hooks are securely tightened and oriented strictly vertically. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 38 of 76...

  • Page 39: Wall Mounting With 4 Hooks (Additional Fixation)

    Then follow the instructions for assembling the heater as outlined in par. 2.1.4 or par. 2.1.5 above. Hang the device on 4 hooks at a time. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 39 of 76...

  • Page 40: Hardwiring Option

    The device must be installed in such a way as to provide its adequate ventilation and location of the temperature sensor unhidden, i.e. exposed to the room air. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 40 of 76...

  • Page 41: Initial Power On

    Next, you should select one of the ways to control the device: 1. Manual control. 2. Remote control via the mobile app. 3. Remote control via voice assistants. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 41 of 76...

  • Page 42: Manual Control

    See Table 1 above for more information on the functions of the power button. Please unplug the power cable from the electrical outlet in order to de-energize the heater completely. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 42 of 76...

  • Page 43: Instructions For Agh0003S-Agh0005S Models

    See Table 1 and Table 3 above for more information on the button functions. Please unplug the power cable from the electrical outlet in order to de-energize the heater completely. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 43 of 76...

  • Page 44: Remote Control Via The Aeno App

    Register a new account or log in to an existing account. 2.4.2 Registering a New Account • Launch the AENO app and tap the “Sign Up” button. • Accept the terms of the user agreement and the Privacy Policy. •...

  • Page 45: Logging Into An Existing Account

    Try registering an account with a different email address if your firewall has blocked the email. If none of the above tips are helpful, please contact our support team via the contact form on aeno.com. In the request, please provide your email address and the timestamp of your registration. •...
  • Page 46 4. Wait for the device to be connected to the app and tap “Next”. 5. Specify the desired name for the heater and select the room of installation from the list. After that, tap “Done”. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 46 of 76...
  • Page 47 1. After logging into your account, tap the “+” icon in the “Home” tab. 2. Select the Auto Search tab at the top of the screen. 3. Provide the AENO app with all requested accesses. 4. Wait for the heater to be detected and tap the “Next” button.
  • Page 48 4. Then press and hold the power button until the LED starts blinking purple. 5. On the screen with the connection instructions, confirm that the indicator is blinking purple and tap “Next”. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 48 of 76...
  • Page 49 8. Wait for the device to be connected to the app and tap “Next”. 9. Specify the desired name for the heater and select the room of installation from the list. After that, tap “Done”. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 49 of 76...

  • Page 50: Control Panel Of The Eco Heater

    You can select the operating mode only after turning on the heater. You can turn it on manually or from the control panel by pressing the power button Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 50 of 76...

  • Page 51: Setting The Heater Schedule

    To operate the heater on a schedule, you should tap the “Schedule” tab in the control panel of the device. Next, tap on the “Add” button. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 51 of 76...
  • Page 52 The desired room temperature for the schedule for turning the heater on, • The type of heating for the schedule for turning the heater on. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 52 of 76...

  • Page 53: Setting The Countdown Timer

    2.4.9 Energy and Power Statistics In the Statistics section, you can view the following information: • Current power consumption and consumed energy of the heater; © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 53 of 76...

  • Page 54: Changing Settings

    • Set the desired heating temperature of the panel; • Customize notifications; • Choose a temperature scale; • Adjust the brightness level of buttons or turn it off. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 54 of 76...

  • Page 55: Additional Settings

    Update device: Check and install the latest updates for the device or activate the automatic update; • Delete device: Remove the device from the mobile app. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 55 of 76...
  • Page 56 Premium Eco Smart Heater Installation and Operation Manual Shared Access In the AENO app, a device can only be connected to one account. However, the user may share this device with other users. Through sharing, other users can control the device,...
  • Page 57 Tap on the line with the added account in this section to set the validity period for the access or to cancel sharing. This device will appear in the granted access section of the “Home” tab in this user account. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 57 of 76...

  • Page 58: Scenarios And Automations

    Premium Eco Smart Heater Installation and Operation Manual Create Group From the AENO app, you can manage individual devices or groups of devices. To group devices, tap “Create group” and select the desired heaters from the list. Then, tap “Save”. NOTE Only devices of the same type can be grouped.
  • Page 59 Schedule: The scenario will run at a specific time. Here you can also set the days of the week to repeat this scenario. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 59 of 76...
  • Page 60 Device status: The selected event will occur. For example, the heating type will be changed or the panel heating temperature will increase to 100 °C. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 60 of 76...
  • Page 61 If necessary, add an additional condition and/or action by tapping “+” in the corresponding block. • Tap “Save”. • Enable the created automation, if necessary. • It can also be activated later in the “Automation” section. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 61 of 76...
  • Page 62 Tap “Next” at the top of the screen. • If necessary, add an additional condition and/or action by tapping “+” in the corresponding block. • Tap “Save”. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 62 of 76...

  • Page 63: Child Lock Mode

    The button itself will be locked. There are two following ways to disable the Child Lock mode: 1. Remotely via the AENO app. 2. Manually by pressing the power button 5 times within 4 seconds. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com...

  • Page 64: Adjusting And Turning Off The Buttons Leds

    2.7 Remote Control Via Voice Assistants To control the heater via the Google Assistant or Amazon Alexa app, it must first be activated in the AENO app. Detailed instructions for managing the heater with voice assistants are available for downloading from the respective manufacturers of these services.

  • Page 65: Maintenance And Repair

    For details on the replacement and repairs of the AENO heater, please contact your local Company representative or the Tech Support Department at aeno.com. © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 65 of 76...

  • Page 66: Warranty Obligations

    • the need to replace consumables and wear parts that have become unusable as a result of their natural wear and tear. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 66 of 76...

  • Page 67: Aeno Tm Service Centers

    Installation and Operation Manual 4.1 AENO Service Centers For a list of cities where the manufacturer's service is available, visit aeno.com. 4.2 Warranty Service Procedure If you discover a suspected fault or defect in the device, you should contact an...
  • Page 68 Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 68 of 76...

  • Page 69: Storage, Transportation And Disposal Of Devices

    (including supplied batteries (if any), components containing mercury, etc.). © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 69 of 76...
  • Page 70 For the device disposal purposes, it shall be returned to the point of sale or to the local processing center. For detailed information on recycling of the present device, please contact your waste management company. Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 70 of 76...

  • Page 71: Other Information

    Quality Claims Acceptance and Warranty Service Company The list of such companies is updated from time to time, so the latest data is posted on the aeno.com website in the “Service and Warranty” Section. Info on Certificates and Declarations Certificate of conformity TUV NORD 2207604707E/L22/87020 as of...

  • Page 72: Troubleshooting

    The heater does not The area of the room Change the location of warm the room well exceeds 30 m , or the the device or improve Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 72 of 76...
  • Page 73 60 °C Contact a service Receival of provider or contact a notifications from the Power surges qualified electrician to device about excessive troubleshoot wiring voltage problems © ASBISc Enterprises PLC. All rights reserved Document version: 2.0.1, aeno.com Page 73 of 76...

  • Page 74: Glossary

    (including supplied batteries/rechargeable batteries any), components containing mercury, etc.) Document version: 2.0.1, aeno.com © ASBISc Enterprises PLC. All rights reserved Page 74 of 76...

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