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Troubleshooting
Windows recovery function
If the Samsung Recovery application is not supported by the
computer, recover the system to the factory default settings using
the recovery function of Windows.
Reinstalling Windows will erase all data saved on the
computer. Back up application and personal data to an
external storage device before reinstalling Windows.
1
Select the Start button ( ) → Settings → Update & security
→ Recovery.
2
Select Reset this PC → Get started.
3
Select Keep my files or Remove everything.
After the system is recovered, select the Start button ( )
→ All apps → Samsung → Samsung Update to install
the required Samsung applications.
Q&A
When experiencing problems with the computer, try these
solutions.
Windows
How can I uninstall an application?
1
On the desktop, right-click the Start button ( ) and select
Control Panel → Uninstall a program.
2
On the list, right-click an application to delete, and then select
Uninstall.
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