Problem: An app will not download or install .
• Solution 1: Make sure the device has enough space for the app . Apps
may not be installed with minimal free space on the phone or SD card . To
check free storage space, see
• Solution 2: The app is not supported by your phone . Make sure your
software version is up to date and download any updates .
Problem: The phone will not unlock .
• Solution 1: Make sure you entered your pattern/PIN/password correctly .
• Solution 2: Restart the device . Press and hold the Power/Lock key and the
Volume up key, then tap Restart .
Note: Data that was being edited will be erased when the device is restarted .
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