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Troubleshooting
Having trouble completing the guided setup? Don't worry, it's usually an easy fix.
Cannot connect to wireless network (WiFi)
• Select the correct wireless network name and verify
the password entered (case sensitive).
• Relocate the router from objects that interfere with
performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for
more than 2 minutes and reconnect.
Problems connecting my cable/satellite
box or antenna through a coax cable
• For best performance, use the HDMI connection.
If not available, then:
• Make sure the cable connections to the TV and your
device are securely fastened.
• Select cable/satellite box or antenna TV input.
• Select "start finding channels" and follow the on-screen
instructions to perform a full channel scan.
How do I turn the Text-to-Speech (TTS)
Screen Reader on/o ?
• Press "*" on your remote controller four times to
turn the screen reader on or o .
Or
1.
Select "Settings" at Home Screen
2.
Select "Accessibility"
3.Select "Screen reader" and turn it on or o
* https://go.tcl.com/tts-roku
Need more help?
support.tcl.com/us
1-877-300-8837
14
My picture is too small
• Play your movie/video and press the (*)
asterisk button.
• Select Picture Size, select the picture size of
your preference.
How to install the Remote Control
Mobile App?
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
• Download the Roku app to your phone or tablet
through Google Play or Apple App Store.
• Simply search for "Roku App" and choose the
Roku app by Roku Inc.
• Follow the onscreen prompts and you're on
your way!
What is the remote code for
programming my Universal or Cable
/Satellite box remote control
Providers
ATT U-verse
Charter
/ Spectrum
2
Comcast
3
DIRECTV
DISH
Time Warner / Spectrum
Don't see your provider listed, visit
https://go.tcl.com/codes
(black bars on the side)
Codes for TCL Roku TVs
1346
11756
11756
11756
1756, 535
387, 1566, 268
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