Troubleshooting; Paper Jam - Epson TM-U230 User Manual

Troubleshooting

ERROR LED on or flashing.
❏
Check to see that the roll paper and cutter covers are closed, and check the
PAPER OUT LED. Replace the paper when necessary.
❏
If the paper is jammed, remove the jammed paper, following the paper
jam description below.
❏
Turn off the printer for a few seconds and then turn it back on. If the LED
is still flashing, call your supervisor or a service person.

Paper jam.

Print head is hot.
1. Turn off the printer, open the roll paper cover and cutter cover; then lift
the autocutter, using the tab, as shown in illustration I.
2. Cut the paper off behind the paper insert slot and remove the roll paper
from the printer.
3. Remove the jammed paper by pulling it in the paper feed direction.
Always pull the paper in the paper feed direction to prevent damage to
the printer mechanism.
4. If paper still remains in the printer, remove the ribbon cassette.
5. Loosen the screw securing the print head cover. Turn the screw only until
you can tilt it as shown in illustration K.
Note:
Do not remove the screw from the print head cover.
6. Lift up the print head cover; then remove the jammed paper.
7. Replace the print head cover and secure it with the screw.
8. Replace the ribbon cassette and close the autocutter.
Note:
Choose an installation place so that fed paper does not accumulate. Otherwise a
paper jam might occur.
The autocutter blade is not in its normal position.
If you can see the blade in the autocutter slit, the blade is not in the normal
position. This might be caused by a paper jam.
Insert a screwdriver to the right side of the autocutter and turn the gear inside
to move the blade to the normal position. See illustration L.
CAUTION:
TM-U230 User's Manual 7
English