Oral-B iO Manual page 14

Warranty replacement brush heads
Oral-B warranty will be voided if electric recharge-
able toothbrush handle damage is found to be
attributed to the use of non-Oral-B replacement
brush heads.
Oral-B does not recommend the use of non-Oral-B
replacement brush heads.
• Oral-B has no control over the quality of
non-Oral-B replacement brush heads.
Therefore, we cannot ensure the cleaning
performance of non-Oral-B replacement brush
Troubleshooting
Problem
Oral-B App
Toothbrush and
iOsense™
charger do not
operate
(properly) with
Oral-B App.
TOOTHBRUSH
Unwanted
toothbrush
behavior
Toothbrush is not
operating (during
first use).
Possible reason
1. Oral-B App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is disabled on
toothbrush
4. Bluetooth connection to
smartphone has been lost.
5. Your smartphone does not
support Bluetooth 4.2 (or
higher) / Bluetooth Smart.
6. Outdated Oral-B App.
7. Your smartphone is not
compatible with the
Oral-B App.
8. iOsense™ charger is in Low
Power mode.
Toothbrush was misconfigured
1. Battery has a very low charge
level; handle does not operate.
2. Operating outside standard
temperature range (message
on display and/or alternating
lights of light ring)
heads, as communicated with the electric
rechargeable handle at time of initial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B
replacement brush heads.
• Oral-B cannot predict the long-term effect of
non-Oral-B replacement brush heads on
handle wear.
All Oral-B replacement brush heads carry the
Oral-B logo and meet Oral-B's high quality stand-
ards. Oral-B does not sell replacement brush heads
or handle parts under any other brand name.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone
(described in its user manual).
3. Enable Bluetooth via display
settings on your toothbrush.
4. Keep your smartphone in close
proximity when using it with the
toothbrush and iOsense™ charger.
5. Your smartphone must support
Bluetooth 4.2 (or higher)/
Bluetooth Smart in order to pair
toothbrush.
6. Download latest Oral-B App.
7. Check app.oralb.com for compatible
smartphones and country availability
of the Oral-B App.
8. Quit Low Power mode on iOsense™
charger by tapping the button (d) once.
Perform a factory reset to restore initial
settings. Navigate on toothbrush display
to Settings -> Factory Reset (22).
Press on/off button to confirm.
1. Charge at least for 30 min.
2. Always operate in standard
operating temperature range
(> 0 °C and < 40 °C).
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