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FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centre
for assistance.
White spots or
shadow images
(noise)
•
Check the position, direction,
and connection of the aerial.
No DVB
programmes shown
after Auto Setup
•
Check the DVB transmitter.
•
Adjust the direction of the aerial
to another transmitter installed
nearby.
•
Check the analogue broadcast.
If the image quality is poor,
check the aerial and consult
your nearest dealer.
Interference or
frozen / disappearing
image in DVB
•
Check "Signal Condition". (p. 24)
If "Signal Quality" or "Signal
Strength" are displayed in red
check aerial.
If problem persists consult your
local Panasonic dealer.
•
Turn the TV unit off with the On /
Off switch, then turn it on again.
36
To customer using indoor aerial
In order to enjoy a good quality DVB image, it is
important to receive a good quality DVB signal. For
this purpose check "Signal Condition" in Tuning
Menu (p. 24). A level of at least 5 is required in order
to provide a good picture. It may be necessary to
adjust the position and direction of the aerial to
achieve the best possible result.
Pictures from an
equipment are unusual
when the equipment is
connected via HDMI
•
Is the HDMI cable connected properly?
(p. 30)
•
Turn Off the TV unit and equipment,
then turn them On again.
•
Check an input signal from the equipment.
(p. 35)
•
Use an equipment compliant with
EIA/CEA-861/861B.
The remote control
does not work
•
IDTV
Are the batteries installed correctly?
(p. 6)
•
Has the TV unit been switched On?
Problem
logo appears at
the four corners of the
•
screen
The function to prevent after-image is activated.
(Not a faulty symptom)
● The screen saver is activated if the TV unit is not
operated for a certain time in AV mode.
● Contrast is lowered when teletext, radio, menu,
etc. lasts for several minutes.
● "after-image" (p. 5)
Contrast is reduced
•
Only one part
A pixel or luminescent spot may occasionally be missing
in plasma displays.
remains dark
(Not a faulty symptom)
•
Set "P-NR" in the Picture menu (to remove noise).
(p. 16)
•
Chaotic image, noisy
Check nearby electrical products
(car, motorcycle, fl uorescent lamp).
•
No image can be
Is "Colour" or "Contrast" in the Picture menu set to the
displayed
minimum? (p. 16)
•
Reset channels. (pp. 20 and 24)
Blurry or
•
Some programmes may not be received when both Aerial
distorted image
and CATV signals are connected to the TV through a
mixer. In this case, connect either Aerial or CATV signal
(no sound or low volume)
directly to the TV.
•
Is the unit in "AV mode"?
•
Neither image nor
Is the mains lead plugged into the socket outlet?
•
Is the TV unit turned On?
sound is produced
•
Check Picture menu (p. 16) and volume.
Actions
37
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