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What to Do When Paper Is Jammed
If a paper jam occurs during printing (support code 1300 is displayed / Alarm lamp flashes 3 times), follow
the procedure below.
Note
• If the paper is not jammed (support code is not displayed and the Alarm lamp is off) but the paper is not
fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
Important
• When checking the paper output slot / feed slot or removing any foreign objects, do not turn the printer
upside down or tilt it. The ink may leak out.
Did you try to print on a small paper size such as 4"x6" 10x15cm or Card
Check 1
size?
What to Do When Small Paper Sizes Are Jammed
Is the jammed paper visible in the paper output slot (A)?
Check 2
Removing Jammed Paper through Paper Output Slot
Are there any foreign objects in the feed slot of the rear tray (B)?
Check 3
What to Do If Paper Is Not Fed/Output Normally
Is the jammed paper visible in the feed slot (B)?
Check 4
Remove any paper other than the jammed paper on the rear tray, and then check if the jammed paper is visible
in the feed slot.
Removing Jammed Paper through Feed Slot
If the jammed paper is not visible in the paper output slot or the feed slot.
Check 5
Removing Jammed Paper inside Printer
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