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CUSTOMER INFORMATION
CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get help.
Frequently Asked Questions/Troubleshooting
Below are some frequently asked questions and troubleshooting items that you may
have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see page 53. For vehicles with navigation, the
time is automatically set using GPS signals.
Q: Why doesn't the vehicle start when I press the ENGINE START/STOP button*?
A: The brake pedal must be pressed to start the engine.
Q: An amber indicator with a tire and an exclamation mark is on. What does it mean?
A: Either your tire pressure is low or you recently filled a tire. See page 120.
Q: Why won't the driver's door unlock when I grab the door handle, even though
the keyless access remote* is within range?
A: If you pull the handle too quickly, the system may not have time to confirm the
door is unlocked. Wait to hear a beep to confirm the door is unlocked. If you are
wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is asking for
a code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle and the
audio system, then press and hold the power button until the system
reactivates.
Q: Why can't I operate Pandora through the audio system?**
A: Audio may be streaming through Bluetooth Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter
cable (if using). Some phones may prompt you to "Allow" a connection.
Q: Is my phone compatible with Bluetooth features?
A: Visit handsfreelink.com (U.S.) or www.handsfreelink.ca (Canada) to
check phone compatibility for Bluetooth Audio, Bluetooth HandsFreeLink,
and SMS text messaging.
Q: Every time I press the Talk button, the system gives me voice prompts*. Can I
turn these off?
A: From the Home screen, select SETTINGS. Select System, then select Voice
Prompt. Select Off.
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Contact Us
Honda dealer personnel are trained professionals. They should be able to answer
all your questions. If you encounter a problem that your dealership does not solve
to your satisfaction, please discuss it with the dealership's service manager or
general manager. If you are dissatisfied with the decision made by the dealership's
management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 100-5E-8A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and
the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you
Honda Roadside Assistance
24-hour emergency road service is available to you in the United States and
Canada throughout your 3-year/36,000-mile warranty term. Services include
jump starting, flat tire and lockout assistance, towing, and more (limitations apply).
Call (866) 864-5211 (U.S.) or (800) 465-7587 (Canada).
*if equipped
**U.S. models only
CUSTOMER INFORMATION
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: honda_cr@ch.honda.com
*if equipped
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