Symptom
Double
documents are
fed, but the
system does not
notice.
6.3.5
Insert problems
Symptom
System stops with
envelope at insert
position (flap not
open).
Fingers are placed
on top of the
envelope.
System stops
while inserting
(stoppage at the
inserting point).
Envelope not
always ejected
from sealer.
Address not
readable from
window
Possible cause
Different types of
documents fed.
Documents out of
specification.
Possible cause
Envelopes stacked
reversed in the
hopper.
Envelope flap sticks.
Wrong envelope type
used (not according
to specifications or
job settings).
Envelope stops too
early.
Inserted document
too long or not
correctly folded.
Envelope throat
incorrect.
Envelope glued
inside.
Window not glued
properly.
Inserted document
too big.
Document not
inserted deep
enough.
Sealing area dirty.
Address position not
correctly defined.
Remedy
Use daily mail to
process different
document types.
Check document
specifications.
Remedy
Check envelope feed
adjustments. Place
envelopes correctly
in hopper.
Store envelopes
according to
specifications.
Change envelopes
according to
specifications.
Check envelope stop
position, adjust if
needed.
Make sure the
document size and
enclosure size equals
the job settings.
Check envelope
specifications.
Eliminate faulty
envelopes.
Eliminate faulty
envelopes.
Make sure the
document size and
enclosure size equals
the job settings.
Check adjustment of
envelope stop
position.
Clean sealing area.
Check address
position.
Reference
"Document
Specifications" on
page 27
Reference
"Loading Envelopes" on
page 14
"Envelope and Insert
Specifications" on
page 28
"Envelope and Insert
Specifications" on
page 28
"Envelope Position" on
page 26
"Envelope and Insert
Specifications" on
page 28
-
-
"Envelope Position" on
page 26
"Operator Maintenance"
on page 19
"Address Position" on
page 26
25
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