Table of Contents
Advertisement
Warranty Policy
IMPORTANT: Narwal offers a Limited Warranty which does not affect your statutory rights
under the laws relating to the sale of consumer products. This Limited Warranty only applies
to Narwal products you purchased in the European Union (EU) from Narwal or its authorized
retailers for your own use and not for resale.
Any updates to this Policy will be posted on Narwal.com and we encourage you to periodically
review this Policy to ensure you are familiar with the most current version. If there is any
inconsistency between this Policy on Narwal.com and any other documents included with or
relating to Narwal products, the latest version of this Policy on Narwal.com shall govern.
These Policies are available in other languages at Narwal.com. In the event of a conflict
between different translations of these terms, the English version shall prevail.
Two (2) Years Limited Warranty
Under this Limited Warranty, Narwal warrants that each Narwal product that you purchase will
be free from material and workmanship defects under normal use in accordance with Narwal's
published product materials during the period of two (2) years from the date of delivery (the
"Warranty Period"). Narwal's published product materials include, but not limited to, user
manuals, specifications, in-app notifications, and service communications.
How to Obtain Warranty Service
If a product does not function as warranted during the warranty period, please contact us at
support@narwal.com or submit your request through Narwal.com. You will need to provide the
serial number of your Product and the original invoice or receipt showing the date of purchase
and all details of the Product for the after-sales service.
Please note that the warranty service is only available in the respective Narwal service regions
where you purchased your Narwal product.
Remedy
If a claim is received within the Warranty Period and the Product is found to have failed to
function as warranted, Narwal will, at our option:
• repair the Product using new or refurbished parts that are equivalent to new in performance
and reliability, or
• exchange the Product with a product that is new or which has been manufactured from new
or refurbished parts and is at least functionally equivalent to the original product, or
• exchange the Product with a product that is new and upgraded model which has at least
equivalent or upgraded function to the original product.
Where permitted by applicable laws, the Warranty Period will not be extended or updated or
otherwise affected by subsequent replacement, resale, repair or replacement of the product.
Parts repaired or replaced during the Warranty Period will be warranted for the remainder of
the original warranty period. The replaced or repaired product, as applicable, will be returned
to you as soon as it is commercially feasible. All parts of the product or other equipment that
we replace will become our property.
To resolve the problem, you understand that you may be required to deliver the product to
Narwal for further examination. We will arrange for repair or replacement service at no cost if
the problem falls under this Limited Warranty. If it is found that the product is not covered by
this Limited Warranty, we (and our authorized service company) reserve the right to charge
the cost of postage, labour and materials. When repairing or replacing products, we may use
new, equivalent to new or refurbished products or parts.
22
Advertisement
Table of Contents
