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Summary of Contents for IPVideo Corporation HALO 2.0
- Page 1 ADMINISTRATOR MANUAL v2.8.2.3 | HALO 2.0, 2C, 3C and 3C-PC MODELS Brought to you by: 1490 North Clinton Ave, Bay Shore NY 11706 www.ipvideocorp.com • info@ipvideocorp.com • 631.969.2601...
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Page 2: Table Of Contents
Page 2 • ADMINISTRATOR MANUAL • V2.8.2.3 About This Document, Legal Considerations, Liability, Intellectual Property Rights, & Equipment Modification ............................Trademark Acknowledgments &... -
Page 3: Modification
LIABILITY Every care has been taken in the preparation of this document. Please inform your local IPVideo Corporation office of any inaccuracies or omissions. IPVideo Corporation cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and manuals without prior notice. -
Page 4: Trademark Acknowledgments & Regulatory Information: Electromagnetic Compatibility
• V2.8.2.3 TRADEMARK ACKNOWLEDGMENTS IPVIDEO CORPORATION is a registered trademark. All other company names and products are trademarks or registered trademarks of their respective companies. Vista and WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. -
Page 5: Safety Information
Indicates useful information which helps in getting the most out of the product. ELECTRICAL SAFETY HALO 2.0, 2C This product complies with IEC/EN/UL 60950-1, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method. The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 62368-1 or IEC/EN/UL 60950-1. -
Page 6: Laser Safety Notice
Page 6 • ADMINISTRATOR MANUAL • V2.8.2.3 LASER SAFETY NOTICE CAUTION HALO Smart Sensors contain a CLASS 1 LASER PRODUCT in accordance with standard IEC60825-1:2014. This product complies with 21 CFR 1040.10 and 1040.11 except for conformance with IEC 60825-1 Ed. 3., as described in Laser Notice No. 56, dated May 8, 2019. -
Page 7: Battery, Disposal And Recycling
• Risk of explosion if the battery is incorrectly replaced. • Replace only with an identical battery or a battery which is recommended by IPVideo Corporation • Dispose of used batteries according to local regulations or the battery manufacturer’s instructions. -
Page 8: Introduction
Page 8 • ADMINISTRATOR MANUAL • V2.8.2.3 INTRODUCTION HALO Smart Sensors are IoT devices that detects environmental changes that occur in many locations including privacy concern areas where surveillance cameras can’t be installed. HALO Smart Sensors are capable of detecting many things such as vaping, smoke, vaping with THC, specific key words, gunshots, air quality, and aggression in areas a camera cannot be placed. -
Page 9: Hardware Overview 2.0 / 2C / 3C
ADMINISTRATOR MANUAL • V2.8.2.3 HALO 2.0 AND HALO 2C HARDWARE OVERVIEW The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. - Page 10 Page 10 • ADMINISTRATOR MANUAL • V2.8.2.3 HALO 2 OUTER COVER REMOVED The outer cover must be removed (by removing the three T10 TORX screws [5] with the provided wrench) during installation and to perform a manual factory reset. The figure below shows details exposed when the Outer Cover is removed.
- Page 11 Page 11 • ADMINISTRATOR MANUAL • V2.8.2.3 HALO 2C OUTER COVER REMOVED The outer cover must be removed (by removing the three T10 TORX screws [5] with the provided wrench) during installation and to perform a manual factory reset. The figure below shows details exposed when the Outer Cover is removed.
- Page 12 Page 12 • ADMINISTRATOR MANUAL • V2.8.2.3 HALO-3C HARDWARE OVERVIEW 11 12 13 14 15 Input Network Connection (RJ45) – 8. Security Screw Slot for Locking requires 802.3AT or 802.3AF Power over Mechanism Ethernet 9. Lux Sensor 2. External Connector Terminal Block 10.
- Page 13 Page 13 • ADMINISTRATOR MANUAL • V2.8.2.3 HALO 3C MOUNTING PLATE REMOVED The device must be separated into two halves by undoing one security [6] then twist the device apart to perform a manual factory reset. The figure below shows details exposed when the Mounting Plate is removed.
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Page 14: Setup Prerequisites
Page 14 • ADMINISTRATOR MANUAL • V2.8.2.3 SETUP PREREQUISITES 1. One or more HALO Smart Sensor devices connected to a standard office network where the steps in the HALO Installation Procedure have been followed resulting in confirmation that the device is operating and physically connected to the network. 2. -
Page 15: First Time Setup
Page 15 • ADMINISTRATOR MANUAL • V2.8.2.3 FIRST TIME SETUP Establishing Connection Connecting to a HALO device can be done in two separate ways. It can be done with the HALO Device Manager HDM (see HDM Manual) which is the preferred method for setting up multiple HALOs at once. ... - Page 16 Page 16 • ADMINISTRATOR MANUAL • V2.8.2.3 FIRST TIME SETUP: Initial Device Setup CONTINUED The search bar will say “Not secure | https”. Again, this in fact is safe and preferred. Under “Initial Device Setup” type in the username “admin” and “changeme” which was used earlier. Click “Next”.
- Page 17 Page 17 • ADMINISTRATOR MANUAL • V2.8.2.3 FIRST TIME SETUP Email Provider Another Initial Device Setup prompt will appear. This is the last one. Start by clicking “Select Email Provider” in the top right corner and select the email provider to use with the HALO device. ...
- Page 18 Page 18 • ADMINISTRATOR MANUAL • V2.8.2.3 FIRST TIME SETUP Save Settings & Reboot Whomever read the last two forms shall fill out the required information. Once filled out click “Save Settings and Reboot Device”. Upon click an information webpage will pop-up to give the user more information on how to effectively use their device.
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Page 19: Connection To A Halo Smart Sensor / Dashboard
Page 19 • ADMINISTRATOR MANUAL • V2.8.2.3 CONNECTION TO A HALO SMART SENSOR Navigate to the desired HALO by either selecting the HALO in HDM and Open Web Page from the Actions drop down menu (Chrome must be default browser) or navigating directly to the IP address in the Chrome web browser. -
Page 20: Live Views
Page 20 • ADMINISTRATOR MANUAL • V2.8.2.3 LIVE VIEW The dashboard has two views for display. These views include Dashboard and Sensors. Dashboard Live information presented including “Normal” and “Alert” state display through color changing indicator icons as well as live readings of specific signatures. This can be configured from the “Image”... -
Page 21: Live View: Image Settings
Page 21 • ADMINISTRATOR MANUAL • V2.8.2.3 LIVE VIEW CONTINUED LIVE VIEW GRAPH DISPLAY Signature icons can be shown or hidden by selecting the checkbox in the “Show” column. Color of the individual signature display can be selected; the signatures can be sorted using the “Order”... -
Page 22: About / Device Info / Legal
Page 22 • ADMINISTRATOR MANUAL • V2.8.2.3 ABOUT Navigate to the About page, from here the selection options are “Device Info” and “Legal.” CLICK HERE DEVICE INFO INCLUDES: • Model Version • Firmware Version • Build • Device MAC • Device Serial # •... -
Page 23: Device Settings / Management
Page 23 • ADMINISTRATOR MANUAL • V2.8.2.3 DEVICE SETTINGS The Device Settings tab provides access and adjustment to Date and Time, Device Name and Additional Information Fields, Presets, Reset Config, Reboot Device, Country, Firmware Upload, Language. Server Config Upload Download, Temperature Offset. Device Logs Data... - Page 24 Page 24 • ADMINISTRATOR MANUAL • V2.8.2.3 RESET CONFIG Resets the HALO back to the current firmware default settings. REBOOT DEVICE Reboots the HALO Device. Do NOT remove power while HALO is rebooting. COUNTRY Sets the HALO to standards for selected Country FIRMWARE Prior to updating firmware, it is best...
- Page 25 Page 25 • ADMINISTRATOR MANUAL • V2.8.2.3 SERVER CONFIG The “Download Server Config” button will download all HALO settings except User, Time Zone, and IP information to a file. This file can be used as a backup or template for other HALO’s. The “Upload Config” button will load selected settings from a file that was previously downloaded from a HALO. ...
- Page 26 Page 26 • ADMINISTRATOR MANUAL • V2.8.2.3 DATA LOGS Data Logs save data from every sensor and every signature. Data logs with the “evt” prefix will display a record of data every second and is converted to an easy-to-read format. Each of the three files contains ...
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Page 27: Network (Ethernet, Wifi, Http / Https, & Downstream Poe) / Certificates
Page 27 • ADMINISTRATOR MANUAL • V2.8.2.3 NETWORK The “Network” page provides access and adjustment to Ethernet, Wi-Fi, HTTP / HTTPS, BACnet, and Cloud settings. Ethernet If the facility network requires the use of Static IP Addresses, obtain the IP address, Sub-net Mask, Gateway, and DNS to be used for this specific Device, and follow these steps. - Page 28 Page 28 • ADMINISTRATOR MANUAL • V2.8.2.3 HTTP / HTTPS HTTP / HTTPS settings specify the communication port for the devices webpages and the authentication protocol used to secure the connection. All browser connections and API calls will have to adhere to these definitions. HTTP Port 80 is defined by default and HTTPS Port 443 is defined by default;...
- Page 29 Page 29 • ADMINISTRATOR MANUAL • V2.8.2.3 Ethernet Out (Downstream PoE) The HALO-3C provides a port which supplies 802.3af power and network to a downstream device. Toggle the “Enable Port” switch and click Save to enable downstream PoE. The downstream device won’t power up until the upstream HALO-3C has initialized. ...
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Page 30: Cloud Registration
Page 30 • ADMINISTRATOR MANUAL • V2.8.2.3 CLOUD Registration To connect the HALO to the Cloud Portal, contact your Authorized Reseller to register the HALOs. 1. Once you receive your Registration String via email use the steps below to connect. 2. Click “Enable Cloud” 3. -
Page 31: Ipanic Button
Page 31 • ADMINISTRATOR MANUAL • V2.8.2.3 iPanic Button As of v2.8 HALO can be used as a panic alarm receiver when used with IPVideo iPanic Buttons. When ON the HALO unit will detect a panic alert if one is broadcasting within range. 1. - Page 32 Page 32 • ADMINISTRATOR MANUAL • V2.8.2.3 iPanic Button Continued Return back to the Network tab and click on Manage Panic Buttons to setup or manage panic buttons. There are 2 options to add a button: 1. Add Next Button Pressed •...
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Page 33: User Management
Page 33 • ADMINISTRATOR MANUAL • V2.8.2.3 USER MANAGEMENT The “Users” page is where users can be added and removed. The user-name and password assigned here will be required to access the HALO. If the admin user-name and password is forgotten, a factory reset must be done for recovery. -
Page 34: Events / Pause / Uid / Hysteresis
Page 34 • ADMINISTRATOR MANUAL • V2.8.2.3 EVENTS The “Events” page is where event signatures are added, removed, and adjusted. Signatures are created from individual or multiple data sources, thresholds, timing, and machine learning algorithms. Adding a new event is done by Clicking “Add Event” > Fill in an event identifier “Unique ID” > Selecting a data source from the drop down >... - Page 35 Page 35 • ADMINISTRATOR MANUAL • V2.8.2.3 EVENTS CONTINUED Pause Option A Pause option has been introduced to the Events Menu. This will allow users to define a pause value (in minutes) between a reoccurring event caused by teetering above and below the set threshold. The UID string can be used as an alternate event identification instead of the event name;...
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Page 36: Actions
Page 36 • ADMINISTRATOR MANUAL • V2.8.2.3 ACTIONS The “Actions” page is used to create an action plan for each event. Each event has an individual action plan. Check the box or drop- down to activate each action. Email Set (SMTP): LED Color / Pattern / Priority: Notification via email (or Set the color... -
Page 37: Wave Files
Page 37 • ADMINISTRATOR MANUAL • V2.8.2.3 WAV FILES MANAGEMENT Wav files can be played when an event is triggered. Not every event will have this set by default. Wav files can be chosen by selecting the pulldown under Sound. NOTE: the wav file will play from the HALO device. -
Page 38: People Count
Page 38 • ADMINISTRATOR MANUAL • V2.8.2.3 PEOPLE COUNT People Count works by registering disturbances in a room’s thermal signature which HALO then interprets to find if it is an occupant within the sensor’s field of vision. *This feature is available on model HALO-3C-PC Special Notes: Proper placement and orientation of the HALO is important to make use of the sensor’s visible range. - Page 39 Page 39 • ADMINISTRATOR MANUAL • V2.8.2.3 People Counting Events To setup an Event for People Count click Events on the bottom navbar, click Add Event, and select the People Count data source. Name this event People_Counting and set the threshold to however many people are allowed in the room.
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Page 40: Led Pattern
Page 40 • ADMINISTRATOR MANUAL • V2.8.2.3 LED PATTERN LED Patterns can be displayed when an event is triggered. Not every event will have this set by default. LED Patterns can be chosen by selecting the pulldown under LED Pattern. Steady: The LED stays on for the duration of the event 1, 2, 5 Sec Blink: The LED flashes on and off every 1,2,5 seconds 1/2, 1, 2, 5 Sec, 1 min Once: The LED flashes once for 1/2,1,2,5 seconds and then turns off... -
Page 41: Notifications / Email
Page 41 • ADMINISTRATOR MANUAL • V2.8.2.3 NOTIFICATIONS The “Notifications” page has all fields necessary to edit email contents and connect to an email account using SMTP. The Email Contents section dictates what the notification will look like when sent via email and email to text. The Subject and Body fields can be populated with information to be extracted f rom the HALO upon an... - Page 42 Page 42 • ADMINISTRATOR MANUAL • V2.8.2.3 The HALO uses SMTP (simple mail transfer protocol) to send out alarms. • Select the email provider you use to see if there is a template to help fill out information. • You can use your internal SMTP server. •...
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Page 43: Integrations / External Messaging / Heartbeat / Rtsp / Paths
Page 43 • ADMINISTRATOR MANUAL • V2.8.2.3 INTEGRATION The “Integration” page is where HALO makes connections to 3rd party products. HALO has an open API and works with many 3rd party products including Surveillance, Access Control, Cloud, Building Management Systems, LED Lighting, Network Switching and many others. - Page 44 Page 44 • ADMINISTRATOR MANUAL • V2.8.2.3 SECONDARY INTEGRATION The “Integration” page also has an option for a second integration. Criteria is same as Primary Integration noted on the page before. Actions Once the settings are saved on the Integration Tab the Action settings can be setup. A column for Primary and/or Secondary Integration will now be available on the Actions tab 1490 North Clinton Ave, Bay Shore NY 11706 | ipvideocorp.com | info@ipvideocorp.com | 631.969.2601...
- Page 45 Page 45 • ADMINISTRATOR MANUAL • V2.8.2.3 HEARTBEAT Heartbeat works with the connections to 3rd party products and sends specified information on a specified time interval. Individual product guides are available on the “Partner Integration Guides” section of the website. Specify the Protocol used to transmit the event notification by clicking the TCP or HTTP...
- Page 46 Page 46 • ADMINISTRATOR MANUAL • V2.8.2.3 RTSP RTSP (Real Time Streaming Protocol) can be used to stream the Live View to an RTSP supported platform. • Click the button for “RTSP Stream Enabled” to turn on this feature. • Select from the “Image” drop down menu either “Graph” or “Dashboard”. This will select the stream that will be sent over RTSP.
- Page 47 Page 47 • ADMINISTRATOR MANUAL • V2.8.2.3 PATHS The defined paths will create a new tab in the web browser that will include the indicated stream or frame. These file paths can be used for streaming to other locations or devices. They include the links below: ...
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Page 48: Bacnet, Protocol Implementation Conformance (Pic) Statement
Page 48 • ADMINISTRATOR MANUAL • V2.8.2.3 BACNET BACnet is a data communication protocol for building automation and control networks. To enable BACnet, navigate to the Integrations Tab and scroll down to the BACnet section. Toggle BACnet Enabled to open the configuration menu. Device Name: The Device Name must be configured as a unique value within your BACnet deployment and should not be left blank. - Page 49 Page 49 • ADMINISTRATOR MANUAL • V2.8.2.3 BACNET CONTINUED Event Instance Numbers To view HALO’s default BACnet “Point Instance Numbers” or add custom “Points” click “Event Instance Numbers.” This list shows how HALO’s default events are mapped to BACnet “Points.” A dropdown will appear with your default event “Points”...
- Page 50 Page 50 • ADMINISTRATOR MANUAL • V2.8.2.3 BACNET PROTOCOL IMPLEMENTATION CONFORMANCE (PIC) STATEMENT ANNEX A - PROTOCOL IMPLEMENTATION CONFORMANCE STATEMENT (NORMATIVE) (This annex is part of this Standard and is required for its use.) BACnet Protocol Implementation Conformance Statement Date: December 14, 2022 Vendor Name: IPVideo Corp Product Name: HALO Smart Sensor Product Model Numbers: 2.0, 2C and 3C...
- Page 51 Page 51 • ADMINISTRATOR MANUAL • V2.8.2.3 Segmentation Capability: Able to transmit segmented messages Window Size: ________________ Able to receive segmented messages Window Size: 1024 Standard Object Types Supported: Object Type Supported Can Be Created Dynamically Can be Deleted Dynamically Analog Input Binary Value Multi State Value...
- Page 52 Page 52 • ADMINISTRATOR MANUAL • V2.8.2.3 Character Sets Supported: Indicating support for multiple character sets does not imply that they can all be supported simultaneously. ISO 10646 (UTF-8) IBM /Microsoft DBCS ISO 8859-1 ISO 10646 (UCS-2) ...
- Page 53 Page 53 • ADMINISTRATOR MANUAL • V2.8.2.3 BACnet IP Mapping: CONTINUED Additional Binary Value Points Preset Binary Value Points: Associated with Other Presets: Name Object Type Instance ID Name Object Type Instance ID event_CO BinaryValue BinaryValue event_Gunshot event_Help000 BinaryValue event_Help BinaryValue event_Temp_C BinaryValue...
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Page 54: Image Settings
Page 54 • ADMINISTRATOR MANUAL • V2.8.2.3 IMAGE SETTINGS Navigate to the image page, from here the Live View page can be altered. Some of the alterations available include: • Choose Stream Resolution • Color Options • Show / Hide Info •... -
Page 55: External Connections
Page 55 • ADMINISTRATOR MANUAL • V2.8.2.3 EXTERNAL CONNECTIONS Relays for HALO-V2.0 and HALO-2C RELAY 1 HALO Smart Sensor features two relay controllers that can trigger an external RELAY 2 system upon an Event. The relay controls are set to Normally Closed “NC”... - Page 56 Page 56 • ADMINISTRATOR MANUAL • V2.8.2.3 Relays for HALO-3C The HALO-3C contains a single solid state relay which uses Relay (A) & Relay (B) to open and close the circuit loop. By default, the relay is in a closed state meaning the loop is closed. Once an event triggers the relay, it will open the circuit.
- Page 57 Page 57 • ADMINISTRATOR MANUAL • V2.8.2.3 External Input for HALO-3C HALO-3C has the ability to read HIGH/LOW voltage signals from outside devices to trigger events on the device. Voltage potential is limited to 24V between the two connections. Once a voltage is seen across the two connections, the event will trigger on the HALO GUI.
- Page 58 Page 58 • ADMINISTRATOR MANUAL • V2.8.2.3 Under the Events Tab select Add Event. From the dropdown select External Input. Name your Event under Event Identifier. Set the Threshold to 50 and Pause to 0. Save Changes and Close. Under the Actions Tab locate the new added event. From here you can set an Action the HALO can take upon trigger of the event.
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Page 59: Factory Reset
• Press and hold the button until the LED turns red to remove all users, switch to DHCP, clear all configuration files and reboot. HALO 2.0 Variable Reset Button HALO 2C Variable Reset Button To factory reset HALO-3C contact support at support@ipvideocorp.com or 1-866-797-1300 Opt2. -
Page 60: Maintenance & Testing
Page 60 • ADMINISTRATOR MANUAL • V2.8.2.3 MAINTENANCE HALO is an environmental sensor and as such, proper maintenance will keep your HALO operating at peak levels. This guide will give you recommended best practices for your HALO maintenance. Notify appropriate staff of alarms that will be activated during cleaning or disable alerts ... - Page 61 Page 61 • ADMINISTRATOR MANUAL • V2.8.2.3 TESTING Note: The following LED responses are defined in the “Presets” of firmware 2.3 or newer. Vape Detection Test: • Testing Product: Cirrus Wind Indicator • Process: Activate cartridge and pump for 10 seconds from directly below HALO Smart Sensor at 5’...
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Page 62: End User License Agreement
ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT This End User License Agreement (this “Agreement”), is a binding agreement between IPVideo Corporation (“Licensor”) and you (an individual or entity) licensing (the “Licensee”) the software and/or firmware (“Software”) which accompanies this Agreement and is contained in one or more of Licensor’s product(s) (the “Products”). - Page 63 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT owned by individuals, corporations, limited liability companies, governmental authorities or other entities (each, a “Person”) other than Licensor and are provided to Licensee on licensee terms that are in addition to and/or different from those contained in this Agreement, including but not limited to “open source”...
- Page 64 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT information regarding use of the Software and Products and about equipment on which the Software is installed or through which it otherwise is accessed and used, and information about Licensee’s sensors, through: (i) the provision of maintenance and support services or Software updates;...
- Page 65 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT Products and Software Limitations. Licensee acknowledges that the Products and Software: (a) are not certified for any emergency response, and (b) are not a third-party monitored emergency notification system. Licensee further acknowledges that Licensor does not monitor emergency notifications and will not dispatch emergency authorities to any location if an emergency occurs.
- Page 66 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT as are granted to all other end users under license, in accordance with (a) 48 C.F.R. §227.7201 through 48 C.F.R. §227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R.
- Page 67 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT resolve the reported failure, including sufficient information to enable the Licensor to recreate such failure; or (ii) refund the License fees paid for such Software, subject to Licensee’s ceasing all use of and, if requested by Licensor, returning to Licensor all copies of the Software. If Licensor repairs or replaces the Software, the warranty will continue to run from the initial date identified in Section 12(a), and not from Licensee’s receipt of the repair or replacement.
- Page 68 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, EXCEED THE TOTAL AMOUNT PAID TO THE LICENSOR UNDER THIS AGREEMENT FOR THE SOFTWARE, DOCUMENTATION OR PRODUCTS SUBJECT TO THE CLAIM.
- Page 69 ADMINISTRATOR MANUAL • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT or delay is due to strikes, labor disputes, civil disturbances, riot, rebellion, invasion, epidemic, pandemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or non-availability of electrical power, or Licensee equipment, loss and destruction of property, or any other circumstances or causes beyond Licensor’s reasonable...
- Page 70 • V2.8.2.3 IPVIDEO CORPORATION END USER LICENSE AGREEMENT unless set forth in writing and signed by the waiving party. Except as set forth in this Agreement, no failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof;...
- Page 71 V2.8.2.3 SUPPORT IPVideo Corporation is dedicated to assisting its customers with their HALO purchases. If you have questions or concerns about a HALO software/hardware issue, please let us know! Our support team may be reached via email or phone. The email address is techsupport@ ipvideocorp.com. ...
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