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• The duration of the Guarantee shall not be ex-
tended by services rendered under the terms of
the Guarantee.
• Insofar as no Guarantee default exists,
BenQ Mobile reserves the right to charge the
customer for replacement or repair.
• The above provisions does not imply a change in
the burden of proof to the detriment of the
customer.
To invoke this Guarantee, please contact our on-
line support on the Internet
www.BenQMobile.com/customercare
or the telephone service. The relevant number is to
be found in the accompanying user guide.
Guarantee certificate
(IRL)
Without prejudice to any claim the user (customer)
may have in relation to the dealer or retailer, the
customer shall be granted a manufacturer's Guar-
antee under the conditions set out below:
• In the case of new devices and their components
exhibiting defects resulting from manufacturing
and/or material faults within 24 months of pur-
chase, BenQ Mobile shall, at its own option and
free of charge, either replace the device with an-
other device reflecting the current state of the art,
or repair the said device. In respect of parts sub-
ject to wear and tear (including but not limited to,
batteries, keypads, casings, small parts on cas-
ings, protective coverings where included in the
scope of delivery), this warranty shall be valid for
six months from the date of purchase.
• This Guarantee shall be invalid if the device de-
fect is attributable to improper care or use and/or
failure to comply with information contained in
the user manuals.
• In particular claims under the Guarantee cannot
be made if:
• The device is opened (this is classed as third
party intervention)
• Repairs or other work done by persons not au-
thorised by BenQ Mobile.
• Components on the printed circuit board are
manipulated
• The software is manipulated
• Defects or damage caused by dropping,
breaking, lightning or ingress of moisture. This
also applies if defects or damage was caused
by mechanical, chemical, radio interference or
thermal factors (e.g.: microwave, sauna etc.)
• Devices fitted with accessories not authorised
by BenQ Mobile
• This Guarantee shall not apply to or extend to
services performed by the authorised dealer or
the customer themselves (e.g. installation, con-
figuration, software downloads). User manuals
and any software supplied on a separate data
medium shall be excluded from the Guarantee.
• The purchase receipt, together with the date of
purchase, shall be required as evidence for in-
voking the Guarantee. Claims under the Guaran-
tee must be submitted within two months of the
Guarantee default becoming evident.
• Ownership of devices or components replaced
by and returned to BenQ Mobile shall vest in
BenQ Mobile.
• This Guarantee shall apply to new devices pur-
chased in the European Union. For Products
sold in the Republic of Ireland the Guarantee is
issued by BenQ Mobile UK, Branch Ireland, 1st
Floor, Riverview House, 21–23 City Quay, Dub-
lin– The Republic of Ireland.
• Any other claims resulting out of or in connection
with the device shall be excluded from this Guar-
antee. Nothing in this Guarantee shall attempt to
limit or exclude a Customers Statutory Rights,
nor the manufacturer's liability for death or per-
sonal injury resulting from its negligence.
• The duration of the Guarantee shall not be ex-
tended by services rendered under the terms of
the Guarantee.
• Insofar as no Guarantee default exists,
BenQ Mobile reserves the right to charge the
customer for replacement or repair.
• The above provisions does not imply a change in
the burden of proof to the detriment of the
customer.
To invoke this Guarantee, please contact our on-
line support on the Internet
www.BenQMobile.com/customercare
or the telephone service. The relevant number is to
be found in the accompanying user guide.
13
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