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26 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 37
26.1 Malfunctions
Fault
The appliance is not
working.
"Sprache Deutsch"
appears in the dis-
play.
The operation does
not start or is inter-
rupted.
Appliance does not
heat up.
The time is not dis-
played when the ap-
pliance is switched
off.
Appliance door can-
not be opened.
Home Connect is not
working properly.
The control panel
cannot be opened.
Cause and troubleshooting
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Electronics fault
Disconnect the appliance from the power supply for at least 30 seconds by switching off
1.
the fuse.
Reset the basic settings to the factory settings.
2.
→ "Basic settings", Page 23
There has been a power cut.
Configure the initial configuration settings.
▶
→ "Performing initial start-up", Page 12
Different causes are possible.
Check the notifications that appear on the display.
▶
→ "Displaying information", Page 13
Malfunction
Call the after-sales service.
▶
→ "Customer Service", Page 37
Demo mode is switched on.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
1.
the fuse box off and then on again.
Switch off demo mode in the basic settings within approx. 5 minutes.
2.
→ "Changing the basic settings", Page 24
There has been a power cut.
Open and close the appliance door once after a power failure.
▶
a The appliance is checked and is ready to use.
Basic setting has been changed.
Change the basic setting for the time display.
▶
→ "Basic settings", Page 23
The cleaning function locks the appliance door;
Allow the appliance to cool down until
▶
→ "Pyrolytic activeClean cleaning function", Page 28
The childproof lock locks the appliance door.
Deactivate the childproof lock using the setting ring.
▶
→ "Childproof lock", Page 23
You can switch off the lock in the basic settings.
→ "Basic settings", Page 23
Different causes are possible.
Go to www.home-connect.com.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by trained specialist staff.
lights up in the display.
goes out in the display.
Troubleshooting en
35
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