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Troubleshooting
Before you call for service, please review the potential problem / possible causes and
remedies shown in the table below.
Nothing works
Top burners do not
light or do not burn
evenly
Burner flames very
large and yellow.
Sparking but no
flame ignition.
Igniters spark
continuously after
flame ignition.
Burner flame goes
out at low setting.
Oven will not heat
Foods over-cooked
or under-cooked
'Cracking' or
'Popping' sound.
Oven is not connected to the electrical
power.
Power supply is not energized.
Plug on range is not completely inserted
in the electrical outlet.
Burner holes on the side of the burner
may be clogged.
Burner bezel ports are clogged.
Burner ports or burner caps are not
positioned properly.
Cooktop is being operated with the
wrong type of gas.
Regulator is not installed, is faulty, or is
set for the wrong type of gas.
Gas shut-off valve is in the 'OFF'
position.
Power supply polarity is reversed.
Igniters are wet or dirty.
Low gas supply pressure.
Air intake holes around knobs are
obstructed.
Oven settings are not corrected
Incorrect cooking time or temperature.
This is the sound of metal heating and
cooling.
Have oven connected to a properly
sized electrical power supply by a
qualified electrician.
Have an electrician check the power
supply, including the house circuit
breaker, wiring and fuses
Make sure the unit is properly
connected to the power supply
Remove the burner heads and clean
them. Check the electrode area for
burned-on food or grease.
Clean burner bezel ring ports with
straightened paper clip, needle, or wire.
Remove and carefully re-install burner
bezel and caps.
Ensure that the type of cooktop matches
the natural gas supply.
Check installation, replace regulator, or
set regulator for proper gas.
Turn shut-off valve to the 'ON' position.
Have polarity corrected.
Dry or clean igniters.
Contact gas company.
Remove obstruction.
Follow mode selection and clock
settings as specified in Oven Operation
section of the manual.
Adjust time, temperature, or rack
position.
This is normal.
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