Lenovo ThinkCentre M70q Hardware Maintenance Manual
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Lenovo ThinkCentre M70q Hardware Maintenance Manual

Lenovo ThinkCentre M70q Hardware Maintenance Manual

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M70q and M80q
Hardware Maintenance Manual

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  • Page 1 M70q and M80q Hardware Maintenance Manual...
  • Page 2 Second Edition (May 2022) © Copyright Lenovo 2020. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....1 Lenovo diagnostic tools ..General safety ....1 The Vantage app .
  • Page 4 M70q and M80q Hardware Maintenance Manual...

  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2020...
  • Page 6 M70q and M80q Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2020...

  • Page 8: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 9: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 11 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 12 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) M70q and M80q Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 M70q and M80q Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 23 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 24 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: M70q and M80q Hardware Maintenance Manual...
  • Page 27 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 28 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
  • Page 29 Chapter 1 Important safety information...
  • Page 30 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 31 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 32 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 33: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2020...

  • Page 34: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 35: Chapter 3. Product Overview

    Chapter 3. Product overview Front ® 1. ThinkCentre 2. Power button 3. Storage drive activity indicator 4. USB-C (3.2 Gen 1) connector 5. Always On USB 3.2 connector Gen 2 6. Headset connector © Copyright Lenovo 2020...

  • Page 36: Rear

    Rear 1. Optional connectors* 2. Security-lock slot ® 3. Wi-Fi antenna slot* 4. Ethernet connector 5. USB 3.2 connector Gen 2 6. USB 3.2 connector Gen 1 (M70q) / Gen 2 (M80q) 7. USB 3.2 connector Gen 1 8. HDMI 1.4 out connector ®...

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2020...

  • Page 38: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 39: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 40: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...

  • Page 41: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 Message/Symptom FRU/Action Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1. System Board diagnostics diskette in the first 3.5-inch diskette drive. 2. Diskette Drive Cable 3.

  • Page 43: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.

  • Page 44: Uefi Diagnostic Program

    Note: The options on the main screen might vary, depending on the hardware configuration and the UEFI diagnostic program version preinstalled on the computer. Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions The Vantage app The Vantage app is preinstalled on your computer. To diagnose problems with the Vantage app: 1.

  • Page 45: Self-Help Resources

    If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 46 Resources How to access? Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty • Product and parts details • Knowledge base and frequently asked questions •...

  • Page 47: Chapter 5. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2020...

  • Page 48: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 49 Number Description Self-service CRU Optional-service CRU Computer cover Heat sink System fan Coin-cell battery Internal speaker Chapter 5 Hardware removal and installation...
  • Page 50 Power cord Vertical stand Keyboard Mouse External optical drive box ® VESA mount bracket External optical drive For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup M70q and M80q Hardware Maintenance Manual...

  • Page 51: System Board

    System board Microprocessor socket Coin-cell battery System fan connector Internal speaker connector Cover presence switch connector (intrusion switch SATA connector (connecting to the storage drive) connector) M.2 Wi-Fi card slot Serial (COM1) connector Chapter 5 Hardware removal and installation...

  • Page 52: Removing And Installing Hardware

    Clear CMOS /Recovery jumper M.2 solid-state drive slot Memory slot (DIMM 2) Memory slot (DIMM 1) Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer. You can expand the capabilities of your computer and maintain your computer by removing or installing hardware. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Important safety information”...
  • Page 53 4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. Chapter 5 Hardware removal and installation...

  • Page 54: Power Adapter Bracket

    Power adapter bracket Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. 3.

  • Page 55: Vertical Stand

    Vertical stand Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. 3.

  • Page 56: External Optical Drive

    4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. External optical drive Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2.
  • Page 57 Chapter 5 Hardware removal and installation...

  • Page 58: Vesa Mount Bracket

    4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. VESA mount bracket Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2.

  • Page 59: Dust Shield

    4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. Dust shield Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2.
  • Page 60 4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. M70q and M80q Hardware Maintenance Manual...

  • Page 61: Computer Cover

    Computer cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1.

  • Page 62: Rear Wi-Fi Antenna

    8. Place the computer in an upright position. 9. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Note: If a locking device is available, use it to lock the computer. Rear Wi-Fi antenna Prerequisite Before you start, read Chapter 1 “Important safety information”...

  • Page 63: Internal Speaker

    4. Reconnect the external cables and power adapter to the corresponding connectors on the computer. Internal speaker Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 55. 2.

  • Page 64: System Fan

    3. Replace the internal speaker. 4. Connect the internal-speaker cable to the internal-speaker connector on the system board. 5. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. System fan Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions.

  • Page 65: Coin-Cell Battery

    5. Connect the system fan cable to the system fan connector on the system board. 6. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Coin-cell battery Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions.
  • Page 66 2. Remove the system fan. See “System fan” on page 58. 3. Replace the coin-cell battery. M70q and M80q Hardware Maintenance Manual...

  • Page 67: Storage Drive

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. 5. Turn on the computer and all attached devices. Note: When the computer is turned on for the first time after the coin-cell battery is replaced, an error message might be displayed.
  • Page 68 M70q and M80q Hardware Maintenance Manual...

  • Page 69: Wi-Fi Card

    3. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Wi-Fi card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 55. 2.
  • Page 70 M70q and M80q Hardware Maintenance Manual...

  • Page 71: Bottom Cover

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Bottom cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 55. 2.

  • Page 72: Memory Module

    4. Turn over the computer so that the bottom cover is facing down. 5. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Memory module Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions.

  • Page 73: M.2 Solid-State Drive

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. M.2 solid-state drive Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Attention: • The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
  • Page 74 – Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 55. 2.

  • Page 75: Rear Wi-Fi Antenna Cable

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Rear Wi-Fi antenna cable Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1.
  • Page 76 M70q and M80q Hardware Maintenance Manual...

  • Page 77: Heat Sink

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Heat sink Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 78: Front Wi-Fi Antenna And Cable

    6. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Front Wi-Fi antenna and cable Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1.
  • Page 79 Chapter 5 Hardware removal and installation...

  • Page 80: Antenna Bracket

    4. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Antenna bracket Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 55. 2.

  • Page 81: Microprocessor

    5. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Microprocessor Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. The heat sink and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 82 M70q and M80q Hardware Maintenance Manual...
  • Page 83 7. Reinstall the removed parts. Then, reconnect the power adapter and all disconnected cables to the computer. Chapter 5 Hardware removal and installation...

  • Page 84: System Board

    System board Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool.
  • Page 85 Note: Carefully handle the system board by its edges. 6. Remove the microprocessor from the failing system board, and then install it onto the new system board. See “Microprocessor” on page 75. 7. Install the new system board into the chassis by aligning the six screw holes in the new system board with the corresponding mounting studs on the chassis.
  • Page 86 2. Note the orientation of the socket cover, and install one side of the socket cover into the microprocessor socket. Carefully press the other side of the socket cover downward until the socket cover snaps into position. Note: The microprocessor socket cover might look slightly different from the illustration. 3.

  • Page 87: Chapter 6. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 88 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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