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Symptoms
When you feel the output
sound of the unit is low.
USB is not recognized
Bluetooth pairing does
not work well.
The unit does not connect
with Bluetooth device.
Voice recognition does
not work well.
Cause & Solution
Check the details below and adjust the unit according to them.
y Switch the state of DRC function to [OFF] by using "LG Wi-Fi Speaker" .
y With the sound bar connected with TV, change the AUDIO DIGITAL OUT
setting on TV Setup Menu from [PCM] to [AUTO] or [BITSTREAM].
y With the sound bar connected with Player, change the AUDIO DIGITAL OUT
setting on Player Setup Menu from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM].
y Change Audio DRC setting on connected device setup menu to [OFF] state.
y Make sure that Night Time mode is not On. Turn off Night Time mode.
y Format the USB device and connect it again.
When formatting the USB device, select the available file system. (Page 33)
y Be sure your Bluetooth device is on.
y Switch Bluetooth off and on again on your Bluetooth device, then try pairing
again.
y Remove the obstacle in the path of the Bluetooth device and the unit.
y Depending on the type of the Bluetooth device or surrounding environment,
your device may not be paired with the unit.
y Make sure the speaker connects to Wi-Fi by using "Google Home" app.
y The speaker may not be recognized because of the surrounding noise.
y Instead of "Hey Google", press
y Check and make sure the microphone is muted. Press > on the unit.
Troubleshooting
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