Dell WD19S 90w User Manual page 31

Table 13. Symptoms and solutions (continued)
Symptoms
3. The video on the attached monitor is not displaying as an
Extended Monitor.
4. The audio connector is not functioning or there is a lag in
the audio.
5. The USB ports are not functioning on the docking station.
6. The High-Bandwidth Digital Content Protection (HDCP)
content is not displayed on the attached monitor.
7. The LAN port is not functioning.
Suggested solutions
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station by
connecting power adapter to the dock before connecting
the Type-C cable to your system.
● Undock and reboot the system if, the above steps do not
work.
● Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.
● Ensure that the nVidia or AMD Graphics driver is installed
in the Windows Device Manager.
● Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● If your BIOS Setup has an Audio Enabled/Disabled option,
ensure it is set to Enabled.
● Ensure that the correct playback device is selected on the
notebook system.
● Try to re-plug the audio cable to the external speaker
output on the docking station.
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station
by connecting the power adapter to the dock before
connecting the Type-C cable to your system.
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● If your BIOS Setup has a USB Enabled/Disabled option,
ensure it is set to Enabled.
● Verify if the device is detected in Windows Device
Manager and that the correct device drivers are installed.
● Ensure that the docking station is connected securely to
the notebook system. Try to disconnect and reconnect the
docking station to the system.
● Check the USB ports. Try plugging the USB device into
another port.
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station
by connecting the power adapter to the dock before
connecting the Type-C cable to your system.
● Dell Dock supports HDCP up to HDCP 2.2.
NOTE: User's monitor/display must support HDCP 2.2
● Ensure that the latest BIOS and drivers for your system
and the docking station are installed on your system.
● Ensure that the RealTek Gigabit Ethernet Controller is
installed in the Windows Device Manager.
● If your BIOS Setup has a LAN/GBE Enabled/Disabled
option, ensure it is set to Enabled
● Ensure that the Ethernet cable is connected securely on
the docking station and the hub/router/firewall.
Troubleshooting the Dell Docking Station WD19 31