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Dell Docking Station WD19
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
June 2022
Rev. A03

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Table of Contents
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Summary of Contents for Dell WD19S 90w

  • Page 1 Dell Docking Station WD19 User Guide Regulatory Model: K20A Regulatory Type: K20A001 June 2022 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Docking Status Indicator............................23 Docking specifications..............................23 Input/Output (I/O) Connectors..........................24 Dell ExpressCharge and ExpressCharge boost overview..................25 Chapter 10: Dell docking station firmware update ...............26 Chapter 11: Frequently asked questions..................29 Chapter 12: Troubleshooting the Dell Docking Station WD19............30 Symptoms and solutions..............................30 Chapter 13: Getting help......................
  • Page 4: Chapter 1: Introduction

    Introduction The Dell Docking Station WD19 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
  • Page 5: Chapter 2: Package Contents

    Package contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. Table 1. Package contents Contents Specifications 1. Docking station...
  • Page 6 Table 1. Package contents (continued) Contents Specifications Safety, Environmental, and Regulatory Information Package contents...
  • Page 7: Chapter 3: Hardware Requirements

    Before using the docking station, ensure that your system has a DisplayPort over USB Type-C designed to support the docking station. NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking.
  • Page 8: Chapter 4: Identifying Parts And Features

    The dock button is designed to replicate your system's power button. If you connect the Dell Docking Station WD19 to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer.
  • Page 9 Figure 2. Front view USB 3.1 Gen1/Gen2 Type-C port USB 3.1 Gen1 port with PowerShare Audio headset port Figure 3. Left view Wedge-shaped lock slot Identifying Parts and Features...
  • Page 10 Kensington lock slot Figure 4. Back view Line-out port DisplayPort 1.4 (2) HDMI2.0 port USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4 USB 3.1 Gen1 port (2) Network connector (RJ-45) Power connector Identifying Parts and Features...
  • Page 11 Figure 5. Bottom view 1. Service tag label Identifying Parts and Features...
  • Page 12: Chapter 5: Important Information

    4. Install the Realtek USB GBE Ethernet Controller Driver for Dell Dock WD19 available for your system. This is available for download at dell.com/support under the “Docks/Stand” section. 5. Install the Realtek USB Audio Driver for Dell Dock WD19 available for your computer. This is available for download at dell.com/support under the “Docks/Stands” section.
  • Page 13: Chapter 6: Quick Setup Of Hardware

    Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers. Quick Setup of Hardware...
  • Page 14 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Docking Station WD19. Figure 6. Connecting the AC Adapter 3. Connect the USB Type-C connector to the computer.
  • Page 15 Figure 7. Connecting the USB Type-C connector 4. Connect multiple displays to the docking station, as needed. Figure 8. Connecting the multiple displays Quick Setup of Hardware...
  • Page 16: Chapter 7: Setup Of External Monitors

    Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1.
  • Page 17: Display Bandwidth

    3. Under the Multiplay displays section, select Extend these displays. Display bandwidth External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth. ● DisplayPort High Bit Rate 2 (HBR2) is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 4.3 Gbps per lane.
  • Page 18 Table 3. WD19 (continued) Display Port Available Bandwidth Single Display Dual Display Triple Display (maximum (maximum (maximum resolution) resolution) resolution) ● DP1.4 + HDMI2.0: ● DP1.4 + DP1.4 + MFDP FHD (1920 x 1080) Type-C: @60 Hz ○ 1 x FHD (1920 x 1080) ●...
  • Page 19: Chapter 8: Removing The Usb Type-C Cable Module

    Removing the USB Type-C cable module Prerequisites The Dell Docking Station WD19 is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: Steps 1. Turn over the docking station. Removing the USB Type-C cable module...
  • Page 20 2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2]. Removing the USB Type-C cable module...
  • Page 21 3. Gently pull the cable module away from the docking station. Removing the USB Type-C cable module...
  • Page 22 4. Lift and remove the USB Type-C cable module from its connector inside the docking station. Removing the USB Type-C cable module...
  • Page 23: Chapter 9: Technical Specifications

    • LED Status Indicators • Docking specifications • Input/Output (I/O) Connectors • Dell ExpressCharge and ExpressCharge boost overview LED Status Indicators Power Adapter LED Table 4. Power Adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket...
  • Page 24: Input/Output (I/O) Connectors

    ● Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details. ● Front USB 3.1 Gen1 x1: Dell PowerShare BC1.2; 2 A @ 5 V (max 10 W) USB Ports ● Front USB 3.1 Gen1/Gen2 Type-C: 1.5 A @ 5 V (max 7.5 W) ●...
  • Page 25: Dell Expresscharge And Expresscharge Boost Overview

    Dell ExpressCharge and ExpressCharge boost overview ● Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours. ● Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes.
  • Page 26: Chapter 10: Dell Docking Station Firmware Update

    Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the WD19 admin guide available on www.dell.com/support. Download the WD19 driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode.
  • Page 27 /componentsvers Display current version of all dock firmware components. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19 Administrator's Guide: ● Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.
  • Page 28 ● Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager). Dell docking station firmware update...
  • Page 29: Chapter 11: Frequently Asked Questions

    ● Our Dell dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.
  • Page 30: Chapter 12: Troubleshooting The Dell Docking Station Wd19

    ● Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station. ● Disconnect and reconnect the monitor/s from the docking station. Troubleshooting the Dell Docking Station WD19...
  • Page 31 Type-C cable to your system. ● Dell Dock supports HDCP up to HDCP 2.2. 6. The High-Bandwidth Digital Content Protection (HDCP) content is not displayed on the attached monitor.
  • Page 32 ● 2. Enable External USB Port 12. AC Adapter is displayed as “Not Installed” in the Battery ● 1. Ensure the Dell Docking Station WD19 is connected Information page of the Dell BIOS Setup when the Type-C properly to its own adapter (130 W or 180 W).
  • Page 33 ● Please uncheck the option Control WLAN radio in BIOS. docking station is connected to the system and the WIFI turns ● Option is available in - Settings -> Power Management -> On again after rebooting the system. Wireless Radio Control. Troubleshooting the Dell Docking Station WD19...
  • Page 34: Chapter 13: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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