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troubleshooting
problem
Tool will not start.
1. Battery Pack not properly
2. Battery Pack not properly charged.
3. Battery Pack stopped working.
4. Internal damage or wear.
Motor runs, but Saw
1. Saw Chain tension too tight.
Chain does not rotate.
2. Guide Bar and/or Saw Chain
3. Gear train failure.
Motor runs, Saw Chain
1. Saw Chain not tensioned properly.
rotates but does not
2. Saw Chain dull.
cut or cuts poorly.
3. Saw Chain installed backwards.
Saw Chain comes
1. Saw Chain tension too loose.
off Guide Bar.
2. Guide Bar and Saw Chain
Guide Bar and Saw
1. Saw Chain tension too tight.
Chain running hot
2. Oil Reservoir empty.
and smoking.
Chainsaw stops
Forcing tool to work too
while cutting.
fast causing overload.
Oil leaking from Oil
Oil Reservoir Cap Gasket damaged.
Reservoir Cap
Follow all safety precautions whenever diagnosing or servicing the tool.
Disconnect Battery pack and charger power supply before service.
record product's Serial number Here:
note: if product has no serial number, record month and year of purchase instead.
note: Some parts are listed and shown for illustration purposes only, and are not
available individually as replacement parts.
Page 20
possible causes
connected.
damaged.
not installed correctly.
Reference UPC 1 93175517111.
For technical questions, please call 1-888-866-5797.
Likely Solutions
1. Remove Battery Pack, make sure
there are no obstructions, reinsert the
Battery Pack and press firmly until
the Battery Pack locks in place.
2. Make sure Charger is connected and
operating properly. Give enough time
for Battery Pack to recharge properly.
3. Dispose of old Battery Pack
properly or recycle. Replace Battery Pack.
4. Have qualified technician service tool.
1. Adjust Saw Chain tension.
2. Inspect Guide Bar and Saw Chain
for damage. Replace Guide Bar
and Saw Chain if necessary.
3. Have qualified technician service tool.
1. Tension Saw Chain properly.
2. Have the cutters sharpened by a
qualified technician or replace.
3. Reverse direction of Saw Chain.
1. Adjust Saw Chain tension.
2. Review and correct Guide Bar
and Saw Chain installation.
1. Adjust Saw Chain tension.
2. Check / r efill Oil Reservoir.
Release Trigger to reset internal circuit
breaker. Allow tool to work at its own rate.
Replace Gasket.
Item 64940
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