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Tips, FAQ, and Troubleshooting
This section provides answers to common questions
you may have.
QUESTION: What audio format does the
Sansa Shaker support?
ANSWEr: The Sansa Shaker supports MP3 and PCM
WAV formats.
QUESTION: I can't turn on my Sansa Shaker.
Nothing happens when I press and hold the
Power/Play/Pause Button for more than 2
seconds. Why?
ANSWEr: The battery is either not inserted or needs
to be replaced. To check if the battery is present, open
the Sansa Shaker Cap then open the Battery Cover.
Insert a fresh AAA battery and try to power on again.
QUESTION: What will happen if I pull the SD
card out while the music is playing?
ANSWEr: You will hear an 'uh-oh' sound. The music
will play when you re-insert the SD card.
QUESTION: What bit-rates does the Sansa
Shaker player support?
ANSWEr: The Sansa Shaker player supports MP3
format with variable bit-rate up to 320 Kbps.
QUESTION: Can the Sansa Shaker play
without an SD card?
ANSWEr: No, you need to insert an SD card with
music files loaded.
QUESTION: Does the Sansa Shaker player
support SDHC cards?
ANSWEr: The Sansa Shaker player will support SD
cards up to 2Gbytes in capacity. It does not support
SDHC cards at this time.
QUESTION:Why doesn't my Sansa Shaker
player skip to another song when I shake it?
ANSWEr: To properly skip to the next song randomly,
press and hold the Play/Pause button during music
playback while you shake the Sansa Shaker player. You
will hear a shutter sound indicating that the Sansa
Shaker successfully skipped to the next song.
QUESTION: How can I tell if the battery in my
Shaker is low?
ANSWEr: When the Shaker device is playing or idle,
and the battery level is low, the UH-OH sound will
play first before SHUTDOWN sound will be heard and
device will blink 5 times then shut off.
Service and Warranty Information
This section provides information about how to get
support for your Sansa Shaker device and the terms of
your warranty.
gettiNg techNical support
Before you contact Technical Support, we encourage
you to read the Tips, FAQ, and Troubleshooting sec-
tion.
If you have questions about the use or features of your
player, please call the SanDisk Technical Support Cen-
ter at 1-866-SanDisk (1-866-726-3475), or fill out an
on-line support request at http://www.sandisk.com/
retail/support.asp.
If you have questions about our partner services, please
call their Technical Support Center.
When you call or contact us for support, please include
as much information as you can from your packaging
material. This will allow us to help you more quickly.
learN more
You can also visit us on the web at http://www.sandisk.
com to learn more about your player as well as other
SanDisk products.
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