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What to do if it goes wrong
Problem
Solution
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always use
a British 13amp fuse.
The iron has no power.
• There may be no water in water tank, fill the water tank.
• The temperature control dial or steam control has not been set
Why is the iron not
to the appropriate settings. Go to 'Getting started'.
producing steam?
• The iron has a build up of limescale, Go to 'Cleaning and maintenance'.
• The steam boost button has been pressed too often within a short period.
Continue ironing in a horizontal position, after a short period of time use the
Why is the steam boost
boost button again.
not working?
• The temperature control dial has not been set at a temperature the steam
boost function can be used (
position, adjust the control dial and wait for the heating indicator light to go
out before using the steam boost.
• The water tank is not full enough. Unplug the iron from the mains and add
water to the water tank.
Why is the spray
burst not working?
• The water fill cover is not correctly closed. Close the water fill cover.
• The steam boost button has been pressed with the control dial set at
Water is leaking
the incorrect temperature. The steam boost function can be used
from the iron.
(
• Excessive use of the steam burst button can reduce the temperature
of the soleplate temporarily meaning that it will need to heat up again.
If this happens the water may potentially pool in the 'boiler'.
• The automatic shut off mode has been activated. Gently shake the iron to
re-use, the heater indicator light will illuminate red when heating up, the light
Why is the heater
will turn green when temperature has been reached and ready to use.
indicator light flashing?
to Max). Stand the iron in the upright
to Max).
†
Registration required. Terms and conditions apply, see vax.co.uk for details.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the appliance before calling.
Getting in touch
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