Samsung WF328 Series Manual
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Samsung WF328 Series Manual

Samsung WF328 Series Manual

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Summary of Contents for Samsung WF328 Series

  • Page 1 Samsung Laundry...

  • Page 2: Version Changes

    Version Changes Look for Version # anytime parts or service information are needed for a product. WF328*** Version 02 has front pump...
  • Page 3 Model Version Numbers Sample Sometimes the Version change is in the field before the parts look-up is updated. If any doubt, call GPCA • Version 02 of the WF328 has the pump in front • Serial (S5) May 2009 and after have the new front mounted pump ass'y. There may be other differences, like the hoses and DD Motor.
  • Page 4 Model Version Numbers 0001 = 02...
  • Page 5 Temperatures Location considerations Do not install your washer in areas where water may freeze, since your washer will always maintain some water in its water valve, pump, and hose areas. This can cause damage the belts, the pump, hoses and other components. Operating temperature should be above 60°F.
  • Page 6 Extended Cycle Time Sometimes No Spin • What 3 things cause extended time Spin issue? – Out of Balance – 45 min. or more, at Spin Cycle – Over Sudsing - 1 hour or more, at Spin Cycle – Poor Drain - up to 15 minutes for each drain cycle –...

  • Page 7: Out Of Balance

    Out of Balance • When the unbalance time exceeds 15 minutes during the spin cycle, it executes the untying operation to balance the load. It will tumble at 50 RPM and add water and pump out twice, then generate an error (dc) the third time.
  • Page 8 Vibration/Balance Issues Use on slippery floors for stability. There is one in each package, so order 4 of them When installing a washer and dryer on the first or second floor, leaving this much of the leg bolt exposed is not recommended.
  • Page 9 Washer foot damage This will cause the washer to “walk” during spin cycles and may cause a no spin condition. Floor Model sale. Washer slid Washer sliding/walking on consumer’s concrete floor over time. across warehouse concrete floor...
  • Page 10 Washer Vibration Testing Description Image Tighten the lock-nut up against the base frame. Put a couple of articles of clothing inside and place paper strips under each leg. And then, put the unit into Spin Mode as follows. 1. Power ON press SIGNAL and EXTRA RINSE for 3 seconds 2.
  • Page 11 Over Sudsing ALWAYS USE HE Detergents • When using the proper amount of detergent in soft water with “clean” clothes, it is possible to get oversudsing. • Unless clothing is “dirty”, in soft water use ½ or less of the recommended detergent.
  • Page 12 Over Sudsing Example 1 Consumers wash “clean” clothes in soft water, no “soil” for the detergent to hold in suspension, creating over sudsing.
  • Page 13 Over Sudsing Example 2...
  • Page 14 Small puddle under the drawer usually means over sudsing Over Sudsing Example 3...
  • Page 15 Over Sudsing Example 4 Even when using the recommended “HE” detergent, if too much detergent is used suds will be created.
  • Page 16 Samsung Washer Test Modes Special Test Mode (SERVICE MODE) Power ON press SIGNAL and EXTRA RINSE for 3 seconds NOTE: Not all Board Input tests are on all Quick Spin Test = Delay Start & Spin - WF203, 206, 218, models.
  • Page 17 Samsung Washer Test Modes Subject to change without notice Due to the many variations in the Quick Test Mode it is important to use the Fast Track Manuals Quick Test Mode WF218, (after 4/1/09*Will Quick Test Mode WF338 *Will Erase Fault...
  • Page 18 Using the wrong Keys for Quick Test Mode If you select the wrong test mode This mistake will happen when keys, in this case Spin + Soil Level + trying to activate the Quick Test Power, the test mode will not be Mode.
  • Page 19 Samsung 'Washer' Diagnostic Code Quick Guide Laundry Code Description Corrective Action Display Check for Foreign material in pump or hoses. Verify The water level fails to drop below the Reset Water the wiring harness is connected properly. Check the Level within 15 minutes.

  • Page 20: Troubleshooting Tips

    Troubleshooting Tips • Liquid detergent seeping from main wash cup into prewash • Leak at Detergent Drawer • Pump Noise • Intermittent stopping in cycle • Siphoning faults • Fabric Softener Dispensing • Steam Operation...
  • Page 21 Prewash Liquid detergent Liquid detergent seeping from main wash cup into prewash after filling cup is normal and is necessary by design to prevent water standing in cup when cycle is complete. This will not effect normal operation and some of the detergent will enter during prewash, selections without prewash will see no difference.
  • Page 22 Running Change Raise or lower by detergent type Tub for liquid detergent, will not drain during pre-wash...
  • Page 23 New Pre wash cup will work with all previous models CAP DRAWER : DC67-00420A GUIDE-LIQUID : DC61-02472A...
  • Page 24 Detergent Drawer Leaks The hose from the detergent draw housing may be clogged with various items. Bleach or detergent caps may act like butterfly valves and cause intermittent leaking from the drawer Leaks from the detergent draw due to the inlet and hose to the inner tub being clogged with power detergent due using...
  • Page 25 1) Place the Assy-Pump Drain into the unit. 2) Insert the pump cushion into the opening at the base of the unit. 3) Once the pump cushion is inserted into the opening slide the assembly forward to lock. 4) After the Assy-Pump is locked in place secure the pump bracket to the base of the unit.
  • Page 26 Washer Water Temperatures Hot Water Valve May Be Used On “Cold” Fills Bad hot water valve, faucet off, could cause a nF fault intermittently. Temperature Control ℉ (Cycle) Extra Hot Sanitize Others Normal Wash Warm Cold Warm Rinse Cold tap cold...
  • Page 27 Water Errors Error on Screen Code Cause WATER LEAKAGE Water level drops Check for leak PROBLEM below heater level, Check for siphoning over 5 times during at drain wash SUDSING? Not reaching “fill” LOW WATER PRESSURE Check water supply condition within 15 and fill valves.
  • Page 28 Water Flow Chart Path #2 Path #1 Path #5 MAIN(H) PRE WASH BLEACH MAIN(C) STEAM Path #4 Path #3 V#3 & V#4 both on for Softener, two streams hit and go down middle channel Water Pressure Critical Some Models, this can be checked in the Quick Test Mode, for others, start in Rinse &...
  • Page 29 WF448 Steamer Operation Possible Hard Water  Steamer Structure and Control Issues Bypass Water Valve Inlet Hose Steamer Heater Nozzle #1 Outlet Hose Nozzle #2 [Steam] [Assy-Steamer] [Water Valve] • Heater • Temperature • Pressure : 0.5 ~ 10 kgf/㎠ : 1350W : 194~212 F (Nozzle)
  • Page 30 Sample Component – Connector Checks Use Fast Track Manuals by model number Water Temperature Thermistor Check Test 1 Test 2 Connector CN 3 Pin 3 (White) and CN3 Pin 6 Operating voltage at Room Operating Resistance at (Orange) temperature - Room Temperature (Power off) disconnect CN3 2.5VDC (5VDC May indicate a...
  • Page 31 Vibration Reduction Technology V R T o r V i b r a t i o n Reduction Technology is a simple but effective way of counter balancing the load inside the wash drum. The steel balls located in the track front and rear of the drum will f i n d t h e i r b a l a n c e d position based on the...
  • Page 32 Included Washer Accessories Unit Description Spec Image COMBINATION Used to remove the WRENCH shipping bolts and adjust the legs for level. DC60-40146A CAPS Used to cover the holes from the shipping bolts DC97-08740D ASSEMBLY-HOSE WATER Used for hot and cold HOT &...

  • Page 33: Water Fill

    Water Fill WATER PRESSURE - 7.25 to 116 PSI On the large capacity washer models the water pressure requirements are 20 to 116 PSI Depending on the washer model there may be a 2, 3 or 4 valve assembly for the cold water.
  • Page 34 Drain Pump Changes New drain/circulation pump mounted in the front of the machine. Clean out plug and water release hose to empty the tub. Found in the 2008 models WF338/448 that have the steam feature. Drain Circulation Older drain pump – mounted in the rear of the machine.
  • Page 35 Test and Service Modes...

  • Page 36: Quick Test Mode

    Quick Test Mode Enter the Quick Test Mode by pressing the soil level, signal and power buttons at the same time then press Temp key Spin Key Soil Level Silver Care / Extra Rinse Water Valve Tests Drum Motor Drain Pump Door Lock test Refer to the specific Fast track manual for the exact test procedure...
  • Page 37 Fast Time Down To enter the fast time down mode, press the temp button in the service mode...
  • Page 38 Diagnostic Code Check In the service mode press the silver care button until there is a flashing "d" on the LCD display. Turn the cycle selector dial either way and if there are any stored codes they will be displayed...

  • Page 39: Error Codes

    Error Codes...
  • Page 40 Testing the VRT System Enter the "Quick Test Mode", turn the cycle selector to "Spin" and press the "Start/Pause" button...
  • Page 41 Troubleshooting the Drum Motor Main Board CN 5 The red, white and blue wires go directly from Drum Motor to the stator of the drum motor. Motor Windings Check: Resistance at Pin # 1 and # 2 of CN5 = ~ 12Ω Resistance at Pin # 1 and # 3 of CN5 = ~ 12Ω...
  • Page 42 DANGER Motor Rotor can hurt you, keep fingers on the outside of the rotor...
  • Page 43 Drum Motor Errors These represent some typical drum motor errors. These errors should only be used as a guide to a p r o b l e m a n d n o t a n e x a c t d i a g n o s i s .
  • Page 44 Water Valve Relay Circuit RY5 - Bleach water valve CN 3 pin 1 - Pink wire - Bleach valve RY6 - Steam water valve CN 3 pin 2 - Brown wire - Steam valve CN 3 pin 7 - Yellow wire - Pre wash valve CN 3 pin 8 - Blue wire - Main cold valve CN 3 pin 9 - Red wire...
  • Page 45 Testing the Water Valves Ω Water Valve Check Check the Voltage at Pin #1 of CN2 and Pin #1, 2, 7, 8 and 9 of CN3 When each valve operates the measured voltage is 120VAC When checking the resistance of the water valve solenoids they should all measure ~ 1200- 1250 Ω...
  • Page 46 Replacing the Water Valves COLD The hot water valve is a single valve and the cold valve is a quad valve NOTE: On other models this will be a 3 way cold water valve but the removal procedure is the same...
  • Page 47 Drain and Circulation Pump Water inlet from tub Drain Hose DRAIN PUMP CIRCULATION PUMP Drain pump and circulation pump operation, troubleshooting and diagnosis and replacement...
  • Page 48 Models with Drain Pump Only 1. Unplug the unit. 2. Remove Back Cover. 3. Remove the wire connector. 4. Remove Clamp and Drain Hose. 5. Remove Clamp and Pump Hose. 6. Remove the bolts (3 - 13mm) securing Drain Pump to Cabinet Bottom. 7.
  • Page 49 Drain Pump Error This is a typical error indicating a drain error but not necessarily a drain pump error. Items that should be checked to correct drain errors are: • Connections • 120VAC from the main board to the pump motor •...
  • Page 50 Steam Troubleshooting Steam water valve control relay Steam heater control relay RY4 The steam feature consists of two major components. A cold water valve dedicated to the steam and a heater to create the s t e a m b o t h c o n t r o l l e d b y t h e m a i n P C B .
  • Page 51 Checking the Steam Water Valve and Heater Water Valve Test Heater Test Steam Heater On Steam Valve On Both the water valve and the heater for the steam feature can be turned on in the quick test mode to test. For the steam heater you will hear the relay click on and off.
  • Page 52 Troubleshooting the Steam System Remove the connector and read the resistance at the terminals on the Steam heater: Should measure ~ 16 Ω...
  • Page 53 Laundry Truck Stock Recommendations Part 1 • Check Usage levels prior to ordering ( ) Stock Quantity Laundry Washer Pump Ass’y - Many Models (1) DC96-01414A (2) DC31-00054A PUMP-DRAIN - Many Models (1) DC64-00802A Washer Door-Boot - WF206, 218, 306, 316, 317, 328, 337 Washer Ass’y-Sensor Water Pressure - Many Models (1) DC97-03716C Washer Door Lock Switch –...
  • Page 54 Laundry Truck Stock Recommendations Part 2 WASHER PART NUMBER INFORMATION, water temperature sensor (Thermistor) (1) DC90-10128H ASS’Y-THERMISTOR WF203, 218, 328, 337, 338, 438, 448 Heater in front Sensor in back, (1) DC32-00010A THERMISTOR WF206, WF306LAW - Without water heater (1) DC47-00006G ASS’Y – HEATER WF306BHW, WF316 With water heater (1) DC90-10128L ASS’Y-THERMISTOR WF317 Heater in front Sensor in back, Description: (1) 6602-001314 Dryer Belt...

  • Page 55: Converting To Lp Gas

    Converting to LP Gas L.P. Kit Model # SAMSUNG LPKIT-3/XAA The L.P. conversion kit is a model number, not a part that can be ordered from GPCA or Marcone. The kit consists of the blocking plug, a new orifice and various warning labels.
  • Page 56 Samsung Dryers...
  • Page 57 Temperature Test Diagnostic procedure □ How to access to show the temperature 1. Press Signal + Wrinkle Prevent Keys for 3 sec during Power On State (Normal User Mode) . 2. Press Time + Wrinkle Prevent Keys and 7-segment will display the temperature in Celsius Press the Signal and Power On State Display of Touch...
  • Page 58 Temperature Test Diagnostic procedure □ Frontier Series Press first for 3 sec during Power On State Press second and 7-segment will display the temper ature in Celsius □ Purple Series...
  • Page 59 DRYER Test Mode and Error Check Procedure Continuous Run Mode Power On Signal + Dryness State Level Continuous Run Mode (Normal User Mode) 3Sec Continuous Run Mode: 1. Press Signal + Dryness Level for 3 sec during Power On State (Normal User Mode) .
  • Page 60 Dryer Component Check Parts Image Description Value [Gas] [Electric] <Radiant Sensor> Unplug the connector and test from wire insertion side. Thermistor Pin #2 and Pin #6 of CN6 10 KΩ @ 77° F/25°C Unplug the connectors and test switch terminals. Door open terminals COM to NC Infinity Less than 1 Ω...
  • Page 61 Steam Cycle DV448 1. Refresh Course Time and Control Temp. Soft 1 Spray Cooling 1st Heating Resign 2 Spray Resign 2st Heating Resign keep Resign resign time Control Temp. Control Temp. Control Temp. Time Time Time Time Time Heater Heater Heater Heater Heater...

  • Page 62: Checking The Motor

    Checking the Motor Unplug the harness connector and the test motor circuits. Pin 3 and Pin 4 (Windings) should read ~ 2.88 Ω Pin 4 and Pin 5 (Windings) should read ~ 2.88 Ω ∞ Pin 1 and Pin 2 (Centrifugal switch) should read...
  • Page 63 Belt Tension Sensor Switch While inspecting the motor, check and adjust the belt tension switch. Replace if necessary while the motor is out of the machine...
  • Page 64 DV448 Water and Steam Fine mist spray nozzle Dual solenoid water valve The steam feature in the dryer consists of two major components...
  • Page 65 Steam System Function TO NOZZLE Valve flow rates : 200cc/Min±100cc (100~300cc) Water pressure :1-8kg/cm2 FROM COLD WATER VALVE Orifice used to reduce the water pressure Water Valve Function Valve 1 (Safety) Valve 2 (Controls the flow rates)

  • Page 66: Refresh Cycle

    Refresh Cycle Time and Control Temp. Soft Cooling Spray Heating Cycle Spray Cycle Heating Cycle keep Cycle Cycle Time Control Temp. Control Temp. Control Temp. Time Time Time Time Time Time Heater Heater Heater Heater Heater Heater 147 ℉ 133 ℉ 147 ℉...
  • Page 67 Wrinkle Care Cycle Time and Control Temp. Heating Heating Heating Cooling Spray Cycle Spray Cycle Cycle Cycle Cycle Cycle Time Control Control Control Control Control Temp. Temp. Temp. Temp. Temp. Time Time Time Time Time Time Heater Heater Heater Heater Heater Heater Heater...
  • Page 68 Water Valve Troubleshooting Main Board The Water valves can be tested by measuring the output voltage at the connector. This should measure 120VAC w h e n t h e s o l e n o i d s a r e a c t i v e...
  • Page 69 Water Valve Troubleshooting What may seem like a water valve problem may be a clogged spray nozzle. Dirt or mineral build up can clog t h e n o z z l e a s i t h a s a v e r y f i n e o p e n i n g...
  • Page 70 Water Valve Troubleshooting After checking for 120VAC on the connectors and checking the wiring harness, remove the connectors from the valves and measure the resistance of the solenoid coils. A good valve solenoid will measure approximately 1.5 kΩ...
  • Page 71 Sensor Bar Test Mode Definition of Sensor Bar Touch Data Mode: - This test checks the Moisture sensor bar . How to Enter: Start Dryer tumbling, Press Temp + Signal for 3 seconds during the drying process (same for all Frontier models.) Open door, touch both sensor bars with wet cloth, sensor hit numbers show in display.
  • Page 72 Temperature Test Diagnostic procedure □ Frontier Series Press first for 3 sec during Power On State Press second and 7-segment will display the temper ature in Celsius How to access the temperature reading of the Thermistor 1. Press Signal + Wrinkle Prevent Keys for 3 sec during □...
  • Page 73 Drum Imperfections Clothing Damage possible Rough edges on sensor bars Proper weld This is not visible from inside the drum Damaged Drum/Weld...
  • Page 74 Steam Cycle Test DV448 Testing Steam Cycle: Wrinkle Care cycle for 4 minutes, check for heat and moisture. If both are present, the dryer is working properly Wrinkle Care Cycle Time and Control Temp. Cooling 1st Heating Resign 1 Spray Resign 2nd Heating Resign 2nd Spray Resign 3rd Heating Resign...
  • Page 75 DV448 Water and Steam Fine mist spray nozzle Dual solenoid water valve The steam feature in the dryer consists of two major components...
  • Page 76 Dryer Venting Can a vent be too long? Can a vent be too short? Light loads Sensor bars...
  • Page 77 DV448 Service Mode Continuous Run Mode 1. Press Dry Level + Signal for 3 sec during Power On State (normal user mode). 2. Once in Continuous Run Mode, “total cycle” and the remaining time will blink in the display. 3. The previous cycle will restart during Continuous Run Mode until the mode is deactivated.
  • Page 78 DV448 Service Mode System check mode Special test mode: While in Power Off, pressing the Dry Level + Power buttons simultaneously will put the dryer into the System Check mode “t2” will display. System Check Mode Progress in the t2 mode function turns on the Motor (CW) relay, turns the Heater relay on and off, Motor (CW) Relay Off...
  • Page 79 Special Test Mode To enter Service Mode, press Temp + Signal for 3 seconds, or until it sends out a beeping sound 3 times. ( s a m e f o r a l l F r o n t i e r m o d e l s )
  • Page 80 Sensor Bar Touch Data Mode Press Temp + Signal for 3 seconds during the drying cycle (same for all Frontier models). When there are wet items being dried, data will change from 0 to 1200 as the wet clothes touch the sensor bars. This procedure checks the moisture sensor bars ability to detect moisture.

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