Page 1 USER MANUAL SM-G950W SM-G955W English (CA). 04/2020. Rev.1.1 www.samsung.com...
Page 2: Table Of Contents
127 Edge screen SIM or USIM card (nano-SIM card) 131 Multi window Turning the device on and off 134 Kids Home Initial setup 137 Samsung Pay Samsung account 140 Galaxy Wearable Transferring data from your previous device (Smart Switch) 141 Samsung Members...
Page 3 192 Screen resolution 192 Screensaver 193 Wallpapers and themes 193 Lock screen 194 Smart Lock 195 Biometrics and security 197 Face recognition 200 Iris recognition 205 Fingerprint recognition 209 Samsung Pass 213 Secure Folder 218 Accounts and backup 219 Samsung Cloud...
Page 4: Basics
Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
Page 5 • Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. • Depending on the region or service provider, a screen protector is attached for protection during production and distribution.
Page 6 Basics Maintaining water and dust resistance Your device supports water- and dust-resistance. Follow these tips carefully to maintain the water- and dust-resistance of your device. Failure to do so may result in damage to your device. • Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes.
Page 7: Device Overheating Situations And Solutions
• If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
Page 8 Basics When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat.
Page 9 • Decrease the screen brightness. • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down.
Page 10 Basics Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire. • Do not store your device in very cold or very hot temperatures. •...
Page 11: Device Layout And Functions
Basics Device layout and functions Package contents Check the product box for the following items: • Device • USB cable • Earphone • Ejection pin • USB power adapter • Quick start guide • USB connector (USB Type-C) Use the USB connector to transfer data between mobile devices.
Page 12 • Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
Page 13 Basics Device layout Proximity/Light sensor Speaker Iris recognition LED Front camera Iris recognition camera LED indicator GPS antenna Volume key Power key Bixby key Edge screen Edge screen Touchscreen Multipurpose jack (USB Type-C)
Page 14 Basics Rear camera SIM card / Memory card Microphone tray Flash Fingerprint recognition Heart rate sensor sensor NFC antenna / MST antenna / Wireless charging coil Main antenna Earphone jack Speaker Microphone • When using the speakers, such as when playing media files or using the speakerphone, do not place the device close to your ears.
Page 15 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
Page 16 Basics Soft buttons Recents button Back button Home button When you turn on the screen, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.
Page 17: Battery
Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Page 18 Basics Plug the USB power adapter into an electric socket. After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Charging with a Micro USB cable Connect the Micro USB connector to charge the battery with a Micro USB cable. Do not plug a Micro USB cable into your device’s multipurpose jack.
Page 19 Basics Charging other devices Use the USB connector (USB Type-C) to charge another mobile device with your device’s battery. Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your device and the other device via the other device’s USB cable. When charging starts, the battery charging icon will appear on the other device’s screen.
Page 20 Basics Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimize the device using the device care feature. • When you are not using the device, turn off the screen by pressing the Power key. •...
Page 21 • If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Page 22 Basics Wireless charging The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately). Fast wireless charging You can charge your device faster using the fast wireless charging feature. To use this feature, you must use a charger and components that support the fast wireless charging feature.
Page 23: Sim Or Usim Card (Nano-Sim Card)
Insert the SIM or USIM card provided by the mobile telephone service provider. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Page 24 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull out the tray gently from the tray slot. Place the SIM or USIM card on the tray 1 with the gold-coloured contacts facing downwards.
Page 25 Basics Insert the tray back into the tray slot. • If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. • Fully insert the tray into the tray slot to prevent liquid from entering your device. Correct card installation Nano-SIM card microSD card...
Page 26 To view your device’s maximum memory card capacity, refer to the Samsung website. • Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
Page 27 Basics Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. Pull the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled.
Page 28 Basics Place a memory card on the tray 2 with the gold-coloured contacts facing downwards. Tray 1 Tray 2 Gently press the memory card into the tray to secure it. If the card is not fixed firmly into the tray, the memory card may fall out of the tray. Insert the tray back into the tray slot.
Page 29 Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
Page 30: Turning The Device On And Off
Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
Page 31: Initial Setup
Basics Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
Page 32 If the recommended apps screen appears, select apps you want and download them. Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to...
Page 33: Samsung Account
Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more.
Page 34 If a pop-up window about using biometric data appears, tap Register. You can verify your Samsung account password via your biometric data, such as fingerprints or irises. Refer to Samsung Pass for more information.
Page 35: Transferring Data From Your Previous Device (Smart Switch)
• This feature may not be supported on some devices or computers. • Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data using a USB connector (USB Type-C) You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.
Page 36 Basics Plug the USB connector (USB Type-C) into the multipurpose jack of your device. Connect your device and the previous device using the previous device’s USB cable. Previous device Your device USB Connector (USB Type-C) The previous device's USB cable When the app selection pop-up window appears, tap Smart Switch →...
Page 37 Basics Transferring data wirelessly via Wi-Fi Direct Transfer data from your previous device to your device wirelessly via Wi-Fi Direct. On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store. On your device, launch the Settings app and tap Accounts and backup →...
Page 38 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to step 5. Connect your previous device to the computer using the device’s USB cable.
Page 39: Understanding The Screen
Basics Understanding the screen Controlling the touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
Page 40 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen.
Page 41 Basics Navigation bar (soft buttons) When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
Page 42 Basics Hiding the navigation bar View files or use apps on a wider screen by hiding the navigation bar. Launch the Settings app, tap Display → Navigation bar, and then tap Full screen gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear where the soft buttons are located.
Page 43 Basics Setting the navigation bar Launch the Settings app, tap Display → Navigation bar, and then select an option. • Hard press Home button: Set the device to return to the Home screen when you hard press the Home button. You can also adjust the amount of pressure needed to use the Home button when hard pressing it.
Page 44 Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider.
Page 45 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping...
Page 46 Basics Display the screen in landscape mode On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap the Rotate to landscape mode switch to activate it. Rotate the device until it is horizontal to view the screen in landscape mode. Moving items Tap and hold an item, and then drag it to a new location.
Page 47 Basics Creating folders Create folders and gather similar apps to quickly access and launch apps. On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name.
Page 48 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
Page 49 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings →...
Page 50 Basics Icon Meaning Flight mode activated Error occurred or caution required Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on.
Page 51 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen → Screen lock type, and then select a method. When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device.
Page 52 Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. Use the following methods to capture a screenshot. Captured screenshots will be saved in Gallery.
Page 53: Notification Panel
Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
Page 54 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap →...
Page 55: Entering Text
Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions View more keyboard functions.
Page 56 Basics Changing the keyboard to change the keyboard. → Languages and types, select a language, and then To change the keyboard type, tap select the keyboard type you want. • If the keyboard button ( ) does not appear on the navigation bar, launch the Settings app, tap General management →...
Page 57 Basics Copying and pasting Tap and hold over text. to select the desired text, or tap Select all to select all text. Drag Tap Copy or Cut. The selected text is copied to the clipboard. Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text.
Page 58: Installing Or Uninstalling Apps
Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialized for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider.
Page 59 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. • Disable: Disable selected default apps that cannot be uninstalled from the device. • Uninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps → →...
Page 60: Bixby
When you launch Bixby for the first time, the Bixby intro page will appear. You must select the language to use with Bixby, register and sign in to your Samsung account according to the on-screen instructions, and then agree to the terms and conditions.
Page 61 Apps and features Select the language to use with Bixby. Tap Sign in to Samsung account and follow the on-screen instructions to sign in to your Samsung account. If you are already signed in, your account information will appear on the screen.
Page 62 Apps and features Using Bixby When you say what you want to Bixby, Bixby will launch corresponding functions or show the information you requested. While pressing and holding the Bixby key, say what you want to Bixby, and then release your finger from the key when you are finished speaking.
Page 63 Apps and features If Bixby asks you a question during a conversation, while pressing and holding the Bixby key, answer Bixby. Or, tap and answer Bixby. If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”, you can continue the conversation without tapping the icon.
Page 64 Apps and features Bixby usages Launching apps or services You can launch features quickly via Bixby. You can also use various convenient services, such as ordering coffee or searching for nearby restaurants or hotels and making a reservation. For example, while pressing and holding the Bixby key, say “Call mom”, and then release your finger from the Bixby key.
Page 65 Apps and features Additional Bixby functions Waking up Bixby while using the speaker You can wake up Bixby by saying “Hi, Bixby” even when the speaker plays alarms, ringtone, or media. Press the Bixby key, tap → Settings → Voice wake-up, and then tap the Use when phone speaker playing switch to activate it.
Page 66 Apps and features Using quick commands You can add quick commands so that you can give commands more quickly and easily. You can also give multiple commands together by adding them to a quick command. → Quick commands → Press the Bixby key and tap Tap Quick command word or phrase and enter a quick command name.
Page 67 Apps and features Using earphones or a Bluetooth headset Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly via the built-in microphone due to noisy environments. Press and hold the Call button on earphones or a Bluetooth headset to launch Bixby and say your request to the microphone.
Page 68 Apps and features Customizing the Bixby settings Press the Bixby key and tap → Settings. • Language and voice style: Set the language to communicate with Bixby and set the style of voice feedback. The selected language is applied only when you talk with Bixby. Bixby is only available in some languages, and certain features may not be available depending on your region.
Page 69: Bixby Vision
• To use this feature, the device must be connected to a Wi-Fi or mobile network. • To use this feature, you must register and sign in to your Samsung account. • The available features and search results may vary depending on the region or service provider.
Page 70 Apps and features Launching Bixby Vision Launch Bixby Vision using one of these methods. • In the Camera app, tap Bixby Vision. • In the Gallery app, select an image and tap • In the Internet app, tap and hold an image and tap Bixby Vision. •...
Page 71 Apps and features Searching for similar images Search for images similar to the recognized object online. You can view various images with properties similar to the object, such as colour or shape. For example, if you want to know the title of a photo or image, use the Bixby Vision features.
Page 72 Apps and features Searching for wine information Detect the information from a wine label and search for information on the wine. For example, if you find your favourite wine or want to know more about a wine, use the Bixby Vision features. When you have a desired image or object, launch Bixby Vision.
Page 73: Bixby Home
• To view more content, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. Opening Bixby Home On the Home screen, swipe to the right.
Page 74 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as cards. Swipe upwards or downwards to view the cards. For example, on the way to the office in the morning, you can view your day’s schedule and play your favourite music on the Bixby Home screen.
Page 75: Reminder
• To receive more accurate notifications, connect to a Wi-Fi or mobile network. • To fully use this feature, you must register and sign in to your Samsung account. • To use location reminders, the GPS feature must be activated.
Page 76 Apps and features Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting. You can also save various content, such as a single memo or webpage address, and view it later. For example, create a reminder to alert you to ‘Water the flowers when I get home’...
Page 77 Apps and features Creating reminders with Bixby Press and hold the Bixby key and say “Remind me to water the flowers when I get home”. Bixby will save what you said as a reminder. Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap Complete or Snooze.
Page 78 Apps and features Editing reminder details Add or edit reminder details, such as frequency, date and time, or location. On the reminders list, select a reminder to edit and tap Edit. Edit the conditions and tap Save. Reminder information Change the reminder's colour. Add a checklist.
Page 79: Phone
Apps and features Phone Introduction Make or answer voice and video calls. Making calls Launch the Phone app and tap Keypad. Enter a phone number. to make a voice call. Access additional options. Add the number to the contacts list. Preview the phone number.
Page 80 Apps and features Making calls from call logs or contacts list Tap Recents or Contacts, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features → Motions and gestures, and then tap the Swipe to call or send messages switch to activate it.
Page 81 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. Rejecting a call When a call comes in, drag outside the large circle. To send a message when rejecting an incoming call, drag the Send message bar upwards. If the Add reminder switch is activated, a reminder will be saved to alert you of the rejected call one hour later.
Page 82 Apps and features Options during calls If the area around the rear camera and the fingerprint recognition sensor is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available: •...
Page 83 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad Launch the Phone app and tap Keypad. Enter the number. Tap Add to contacts. Tap Add to contacts to create a new contact, or tap Update existing to add the number to an existing contact.
Page 84: Contacts
Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact Launch the Contacts app and tap Select a storage location and tap Select. Enter contact information. Select a storage location. Add an image.
Page 85 Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Contacts switch to activate it. For the Samsung account, tap → Sync settings and tap the Contacts switch to activate Searching for contacts Launch the Contacts app.
Page 86 Apps and features Tap the contact. Then take one of the following actions: • : Add to favourite contacts. • : Make a voice call. • : Compose a message. • : Compose an email. Sharing contacts You can share contacts with others by using various sharing options. Launch the Contacts app and tap →...
Page 87 Apps and features Creating groups You can add groups, such as family or friends, and manage contacts by group. → Groups → Create group. Launch the Contacts app and tap Enter a group name. To set a group ringtone, tap Group ringtone and select a ringtone. Tap Add member, select contacts to add to the group, and then tap Done.
Page 88: Messages
Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. Launch the Messages app and tap Add recipients and enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
Page 89 Apps and features Sending My Emoji stickers You can send My Emoji stickers that look like you via messages. While composing a message, tap and tap the My Emoji icon. My Emoji stickers will appear. Select the sticker that you want to share. My Emoji stickers will appear after you create My Emoji in the Camera app.
Page 90 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Launch the Messages app and tap Conversations. On the messages list, select a contact. View your conversation. To reply to the message, tap Enter message, enter a message, and then tap To adjust the font size, spread two fingers apart or pinch on the screen.
Page 91 Apps and features Setting the message notification You can change notification sound, display options, and more. Launch the Messages app, tap → Settings → Notifications, and then tap the switch to activate it. Change the notification settings. Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications.
Page 92: Internet
Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages Open the Samsung folder and launch the Internet app. Tap the address field. Enter the web address or a keyword, and then tap Go.
Page 93 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your biometric data. Activating secret mode → Turn on Secret mode. If you are using In the toolbar at the bottom of the screen, tap this feature for the first time, set whether to use a password for secret mode.
Page 94: Email
Setting up email accounts Set up an email account when opening Email for the first time. Open the Samsung folder and launch the Email app. On the list, select an email service or tap Other. Follow the on-screen instructions to complete the setup.
Page 95: Camera
Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. •...
Page 96 Apps and features Basic shooting Taking photos or recording videos On the shooting modes list, tap Photo or Video. Tap the image on the preview screen where the camera should focus. to take a photo or tap to record a video. Current mode Options for current shooting...
Page 97 Apps and features Zooming in and out Spread two fingers apart on the screen to zoom in, and pinch to zoom out. Zooming features are available only when using the rear camera. Editing the shooting modes list You can edit the shooting modes list on the preview screen. →...
Page 98 Apps and features Setting the camera button action You can take a series of photos or create an animated GIF by tapping and holding the camera button. → Hold Shutter button to and select an action you want to On the preview screen, tap use.
Page 99 Apps and features Separating the focus area and the exposure area You can separate the focus area and the exposure area. Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame to the location where you want the focus area. Tap and drag again to separate and position the exposure area.
Page 100 Apps and features Super Slow-mo Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later. After the video is recorded, background music will be added automatically. • Some super slow motion features may differ depending on the model. •...
Page 101 Apps and features Playing super slow motion videos Select a super slow motion video and tap Play super slow-mo video. Random background music will automatically accompany the video during playback. To capture an image while playing a video, tap Editing super slow motion videos On the playback screen, you can edit the video and save it as a different file or share it.
Page 102 Apps and features Sharing super slow motion clips Select a super slow motion video and drag upwards on the video preview screen. Short clips with different effects will appear. Select a clip you want and tap Share. Select a file format and a sharing method. •...
Page 103 Apps and features AR Emoji Create a My Emoji that look just like you. You can now send stickers made with My Emoji to liven up any conversation. You can take photos and record videos using AR Emojis, such as My Emoji or Live stickers, which mimic your expressions.
Page 104 Apps and features When a pop-up window appears, tick Save My Emoji stickers in Gallery and tap OK. Edit detailed settings. Create My Emoji. Edit basic settings. You can use the AR Emoji feature in both the front and rear cameras. If you are using the rear camera, it will automatically switch to the front camera.
Page 105 Apps and features Taking fun photos with AR Emoji Create a fun photo or video using an AR Emoji that mimics your expressions. On the preview screen, tap AR Emoji. Select an AR Emoji you want. Characters that follow you and various stickers (glasses, hats, etc.) Stickers that follow your...
Page 106 Apps and features Enjoying My Emoji stickers while chatting You can use My Emoji stickers during a conversation via messages or on a social network. On the Samsung keyboard, tap Tap the My Emoji icon. Select one of the My Emoji stickers.
Page 107 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. Photo mode The camera adjusts the shooting options automatically based on the surroundings to capture photos easily.
Page 108 Apps and features Pro mode Capture photos while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap Pro. Select options and customize the settings, and then tap to take a photo. Available options •...
Page 109 Apps and features Food mode Take photos of food with more vibrant colours. On the shooting modes list, tap Food. Tap the screen and drag the frame over the area to highlight. The area outside the frame will be blurred. To resize the frame, drag a corner of the frame.
Page 110 Apps and features Panorama mode Using panorama mode, take a series of photos and then stitch them together to create a wide scene. To get the best shots using panorama mode, follow these tips: • Move the camera slowly in one direction. •...
Page 111 Apps and features Tap Adjust background blur and select one of the following: • Near focus: Make the subject stand out and blur the background around the subject. • Far focus: Blur the subject and make the background stand out around the subject. •...
Page 112 Apps and features Tap Slow motion. The fastest section of the video will be set as a slow motion section and the video will start playing. Up to two slow motion sections will be created based on the video. To edit the slow motion section, drag to the left or right.
Page 113 Apps and features Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. You must first add this mode to the shooting modes list before you can use it. On the →...
Page 114 Apps and features Customizing camera settings Options for current shooting mode On the preview screen, use the following options. The available options may vary depending on the shooting mode. • : Activate or deactivate the flash. • : Select the length of the delay before the camera automatically takes a photo. •...
Page 115 Apps and features Camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. Pictures • Rear picture size: Select a resolution for photos you want to take with the rear camera. Using a higher resolution will result in higher quality photos, but they will take up more memory.
Page 116 Apps and features • Front video size: Select a resolution for videos you want to take with the front camera. Using a higher resolution will result in higher quality videos, but they will take up more memory. If you activate the High efficiency video feature, you can record videos in the High Efficiency Video Codec (HEVC) format.
Page 117 • Review pictures: Set the device to show photos after capturing them. • Reset settings: Reset the camera settings. • Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • About Camera: View the Camera app version and legal information.
Page 118: Gallery
Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Viewing images Launch the Gallery app and tap Pictures. Select an image. Access additional options. Add the image to favourites.
Page 119 Apps and features Viewing videos Launch the Gallery app and tap Pictures. Select a video to play. Tap Play video to play the video. Rewind or Access additional fast-forward by options. dragging the bar. Capture the Create an current screen. animated GIF.
Page 120 Apps and features Using the Video enhancer feature Enhance the image quality of your videos to enjoy brighter and more vivid colours. Launch the Settings app, tap Advanced features, and then tap the Video enhancer switch to activate it. • This feature is only available in some apps. •...
Page 121 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The movies, animated GIFs, or collages that you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap Albums, and then select an album. Hiding albums You can hide albums.
Page 122 TVs, or refrigerators. • To use this feature, your phone number must be verified. • To use this feature, you must register and sign in to your Samsung account. • You may incur additional charges when sharing files via the mobile network.
Page 123 Syncing images and videos with Samsung Cloud When you sync your Gallery app with Samsung Cloud, photos and videos you take will also be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices.
Page 124: Always On Display
Apps and features Always On Display You can view information, such as the clock or calendar, or control music playback on the screen when it is turned off. You can also check notifications for new messages or missed calls. • The brightness of the Always On Display may change automatically depending on the lighting conditions.
Page 125 Apps and features Opening notifications on the Always On Display When you receive message, missed call, or app notifications, notification icons will appear on the Always On Display. Double-tap a notification icon to view its notification. If the screen is locked, you must unlock it to view notifications. Controlling music playback on the Always On Display You can control music playback on the Always On Display.
Page 126 Apps and features Displaying an image to the Always On Display You can display an image on the Always On Display. You can also display an animated GIF. Launch the Settings app → Lock screen → Clock style → Always On Display. Drag the types list to the left and select the type with an image on it.
Page 127: Edge Screen
Apps and features Edge screen Introduction You can quickly access your favourite apps and features from the Edge panels. Using the Edge panels Drag the Edge panel handle towards the centre of the screen. If the Edge panel handle is not visible, launch the Settings app, tap Display → Edge screen, and then tap the Edge panels switch to activate it.
Page 128 Apps and features Editing the Edge panels Select panels to display on the Edge screen or edit them. Drag the Edge panel handle towards the centre of the screen. to open the Edge panel settings screen. Tick Edge panels to display. To edit a panel, tap Edit.
Page 129 Apps and features Adding app pairs Add two frequently used apps, such as a video player and a messenger app, to the Apps edge panel to launch them together in the split screen view with a single tap. For more information about the split screen view, refer to Split screen view.
Page 130 Apps and features Viewing notifications via the pop-up window When you receive a notification with edge lighting, you can quickly view its content and perform available actions by opening the pop-up window. For example, if you receive a message while watching a video or playing a game, you can view the message and reply to it without switching the screen.
Page 131: Multi Window
Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view Split screen view...
Page 132 Apps and features On the lower window, swipe left or right to select another app to launch. To launch apps not on the list of recently used apps, tap the Home button or Back button and select an app. Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows.
Page 133 Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe to the left or right, tap an app’s icon, and then tap Open in pop-up view. The app screen will appear in the pop-up view. Minimize the window.
Page 134: Kids Home
Apps and features Kids Home Introduction You can restrict children’s access to certain apps, set their usage times, and configure settings to provide a fun and safe environment for children when they use the device. Starting Kids Home When starting Kids Home for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.
Page 135 Apps and features Create a PIN to use when using Kids Home. If you have already set the screen lock method on your device, you can use the same lock method for Kids Home. The Kids Home screen will appear. The created PIN will be used when activating the Parental control feature or closing Kids Home.
Page 136 Apps and features Configuring settings for Kids Home On the Kids Home screen, tap → Parental control and enter the PIN. • Kid’s name: Manage your child’s profile. • Set daily playtime: Restrict the usage time for Kids Home. • Daily usage: View the daily usage time of Kids Home. •...
Page 137: Samsung Pay
(NFC) to allow payment through standard credit card readers. You can view more information, such as cards that support this feature at www.samsung.com/samsungpay. • To use this feature, you must sign in to your Samsung account and register your biometric data. For more information, refer to Samsung...
Page 138 Register your fingerprint or irises to use when making payments. Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera.
Page 139 Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. On the cards list, swipe to the left or right and select a card to use.
Page 140: Galaxy Wearable
Apps and features Scan your fingerprint or irises. Alternatively, enter the payment PIN you set when setting up the Samsung Pay. Touch the back of your device to the card reader. When the card reader recognizes the card information, the payment will be processed.
Page 141: Samsung Members
You can also share information with others in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device.
Page 142: Samsung Notes
You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app and tap Select an input method from the toolbar at the top of the screen and compose a note. Enter text using the keyboard.
Page 143: Calendar
Apps and features Calendar Manage your schedule by entering upcoming events or tasks in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details.
Page 144: Samsung Health
Launch the Settings app, tap Accounts and backup → Accounts and select the account to sync with. Tap Sync account and tap the Calendar switch to activate it. For the Samsung account, tap → Sync settings and tap the Calendar switch to activate → →...
Page 145 Some features may not be available depending on the region. To add items to the Samsung Health home screen, tap → Manage items, and then select items. View and manage trackers.
Page 146 • You can check your current steps on the notification panel. To turn off notifications, on the Samsung Health home screen, tap → Settings → Notifications, and then tap the Current steps switch under Ongoing to deactivate it. Alternatively, open the notification panel, tap and hold the notification, and then tap the switch to deactivate it.
Page 147 • Heart rate measurements may vary depending on the measurement method and the environment they are taken in. • If the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
Page 148 Apps and features On the Samsung Health home screen, tap Measure on the heart rate tracker to start measuring your heart rate. Place your finger on the heart rate sensor on the back of the device. After a moment, your current heart rate will be displayed on the screen. Remove your finger from the sensor.
Page 149 (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes.
Page 150: Voice Recorder
Use different recording modes for various situations. The device can convert your voice to text and distinguish between sound sources. Making voice recordings Open the Samsung folder and launch the Voice Recorder app. to start recording. Speak into the microphone. to pause recording.
Page 151 Apps and features Changing the recording mode Open the Samsung folder and launch the Voice Recorder app. Select a mode from the top of the voice recorder screen. • Standard: This is the normal recording mode. • Interview: The device records sound from the top and the bottom of the device at a high volume while reducing the volume of sound from the sides.
Page 152: My Files
Access and manage various files stored in the device or in other locations, such as cloud storage services. Open the Samsung folder and launch the My Files app. View files that are stored in each storage. To check for unnecessary data and free up the device’s storage, tap → Storage analysis.
Page 153 Apps and features Deleting alarms Tap and hold an alarm, tick alarms to delete, and then tap Delete. World Clock Launch the Clock app and tap World Clock. Creating clocks , enter a city name or select a city from the map, and then tap Add. To use the time zone converter, tap →...
Page 154: Calculator
Apps and features Timer Launch the Clock app and tap Timer. , set the duration and name, and then tap Add. To add a frequently used timer, tap Set the duration, and then tap Start. To open the keypad to enter the duration, tap the duration input field. Tap Dismiss when the timer goes off.
Page 155: Game Launcher
Apps and features Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily. Access additional options. Downloaded apps.
Page 156 Apps and features Using Game Launcher Launch the Game Launcher app. If Game Launcher does not appear, launch the Settings app, tap Advanced features, and then tap the Game Launcher switch to activate it. Tap a game from the games list. To find more games, drag the screen upwards.
Page 157 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. Launch apps in a pop-up window.
Page 158: Smartthings
• Receiving notification: Receive notifications from connected devices on your smartphone. For example, when the laundry is finished, you can receive a notification on your smartphone. Open the Samsung folder and launch the SmartThings app. The dashboard will appear. Access additional options. SmartThings tips Search for and register nearby devices.
Page 159 • To use SmartThings, your smartphone and other devices must be connected to a Wi-Fi or mobile network. • To fully use SmartThings, you must register and sign in to your Samsung account. • The devices you can connect may vary, depending on the region or service provider.
Page 160 You can group devices by location and add rules to control the devices easily and conveniently. Connecting devices Open the Samsung folder and launch the SmartThings app. On the dashboard, tap Add device. Select a device from the list.
Page 161 Adding locations Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL DEVICES → Add location. Enter the location name.
Page 162 For example, add an automation to turn on the audio automatically every day at 7:00 AM. Open the Samsung folder, launch the SmartThings app, and then tap Automations → ADD AUTOMATION. Select the location to run the automation.
Page 163: Sharing Content
Using additional features • Share large files: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified.
Page 164: Samsung Dex
Samsung DeX Introduction Samsung DeX is a service that allows you to use your smartphone like a computer by connecting the smartphone to an external display, such as a TV or monitor. While using Samsung DeX, you can simultaneously use your smartphone.
Page 165 Connect an HDMI cable to the HDMI adapter and to a TV or monitor’s HDMI port. On your smartphone’s screen, tap Continue → Start. Without changing your smartphone’s screen, the Samsung DeX screen will appear on the connected TV or monitor.
Page 166 On your smartphone, drag downwards from the top of the screen to open the notification panel and tap Use your phone as a touchpad. • You can use the touchpad only when using Samsung DeX mode. • If your smartphone’s case has a front cover, open the front cover to use your smartphone as a touchpad.
Page 167 Apps and features Orienting the touchpad When you are using your smartphone as a touchpad, you can use it in either the horizontal or vertical alignment. To rotate the touchpad, rotate the smartphone or double-tap Using your smartphone while using the touchpad On your smartphone, drag upwards from the bottom of the screen to show the navigation bar.
Page 168 Taskbar • When starting or ending Samsung DeX, running apps may be closed. • Some apps or features may not be available when using Samsung DeX. • To adjust the screen settings, use the connected TV or monitor’s display settings.
Page 169 For example, while watching a video on the connected TV or monitor, you can create a note on your smartphone. On the connected TV or monitor, launch an app to run on the Samsung DeX screen. Then, launch another app on your smartphone.
Page 170: Google Apps
Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider.
Page 171 Apps and features YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Make a simple video call.
Page 172: Introduction
Settings Introduction Customize device settings. You can make your device more personalized by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections.
Page 173 Settings • Flight mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
Page 174: Wi-Fi
Settings Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it. Select a network from the Wi-Fi networks list.
Page 175 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. → Wi-Fi Direct and select a device to receive the image. Accept the Wi-Fi Direct connection request on the other device.
Page 176: Bluetooth
Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured.
Page 177 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Launch the Gallery app and select an image. →...
Page 178: Nfc And Payment
Settings Select a device to pair with. If the device you want to pair with is not in the list, turn on its visibility option or enter Bluetooth pairing mode on the device. Refer to the device’s user manuals for more information.
Page 179 Settings Reading information from NFC tags Use the NFC feature to send images or contacts to other devices, and read product information from NFC tags. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it. Place the NFC antenna area on the back of your device near an NFC tag.
Page 180 Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap Connections and tap the NFC and payment switch to activate it.
Page 181: Data Saver
Settings When Touch to beam. appears on the screen, tap your device’s screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data.
Page 182: Mobile Hotspot And Tethering
Settings Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Connections → Mobile Hotspot and Tethering. You may incur additional charges when using this feature.
Page 183: More Connection Settings
Settings More connection settings Customize settings to control other connection features. On the Settings screen, tap Connections → More connection settings. • Nearby device scanning: Set the device to scan for nearby devices to connect to. • Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
Page 184 Settings Search for a printer plug-in in Play Store. Select a printer plug-in and install it. Select the installed printer plug-in. The device will automatically search for printers that are connected to the same Wi-Fi network as your device. Select a printer to add. To add printers manually, tap →...
Page 185 Settings Connecting your device to a vehicle via MirrorLink When using this feature for the first time, connect the device to a Wi-Fi or mobile network. Pair your device with a vehicle via Bluetooth. Refer to Pairing with other Bluetooth devices for more information.
Page 186: Sounds And Vibration
Settings Sounds and vibration Options Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration. • Sound mode: Set the device to use sound mode, vibration mode, or silent mode. • Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls. •...
Page 187: Separate App Sound
Settings Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps. For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.
Page 188: App Icon Badges
Settings App icon badges Change the settings for app icon badges. On the Settings screen, tap Notifications → App icon badges. To display icon badges, tap the switch to activate it. To change the badge style, select an option under Badge style. With number Without number Display...
Page 189 Settings • Screen mode: Change the screen mode to adjust the display’s colour and contrast. Refer Changing the screen mode or adjusting the display colour for more information. • Font size and style: Change the font size and style. • Screen zoom: Change the screen zoom setting. •...
Page 190: Blue Light Filter
Settings Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen. While you are watching HDR videos from HDR-exclusive video services, the blue light filter may not be applied. On the Settings screen, tap Display → Blue light filter, and then tap the Turn on now switch to activate it.
Page 191 Settings Optimizing the full screen colour balance Optimize the display colour by adjusting the colour tones to your preference. On the Settings screen, tap Display → Screen mode → Adaptive display and adjust the colour adjustment bar under White balance. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase.
Page 192: Screen Resolution
Settings Screen resolution Change the screen resolution. It is set to FHD+ by default. Higher resolutions make the display more vivid, however they will consume more battery power. On the Settings screen, tap Display → Screen resolution. Select a resolution option and tap Apply. Some currently running apps may close when you change the resolution.
Page 193: Wallpapers And Themes
Settings Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device. On the Settings screen, tap Wallpapers and themes. • Wallpapers: Change the wallpaper settings for the Home screen and the locked screen. •...
Page 194: Smart Lock
Settings • FaceWidgets: Change the settings of the items displayed on the locked screen. • Contact information: Set the device to show contact information, such as your email address, on the locked screen. • Notifications: Set how to show notifications on the locked screen. •...
Page 195: Biometrics And Security
• Security update: View the version of your device’s software and check for updates. • Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information.
Page 196 You can manage the settings of each app. • Send diagnostic data: Set the device to automatically send the device’s diagnostic and usage information to Samsung. • Receiving marketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters.
Page 197: Face Recognition
Settings Face recognition You can set the device to unlock the screen by recognizing your face. • If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face.
Page 198 Settings Registering your face For better face registration, register your face indoors and out of direct sunlight. On the Settings screen, tap Biometrics and security → Face recognition. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one. Read the on-screen instructions and tap Continue.
Page 199 Settings Deleting the registered face data You can delete face data that you have registered. On the Settings screen, tap Biometrics and security → Face recognition. Unlock the screen using the preset screen lock method. Tap Remove face data → Remove. Once the registered face is deleted, all the related features will also be deactivated.
Page 200: Iris Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 201 Settings Precautions for using iris recognition Before using iris recognition, keep the following precautions in mind. • To protect your eyes, keep the screen at least 20 cm away from your face when using iris recognition. • If you attach screen protectors (privacy protection films, tempered glass protectors, etc.), the recognition may fail.
Page 202 Settings Registering irises The device can save the iris data of one person only. You cannot register more than one set of irises. On the Settings screen, tap Biometrics and security → Irises. Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one.
Page 203 Once the registered iris data has been deleted, all the related features will also be deactivated. Using Samsung Pass When you register your irises to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information.
Page 204 Settings Unlocking the screen with your irises You can unlock the screen with your irises instead of using a pattern, PIN, or password. On the Settings screen, tap Biometrics and security → Irises. Unlock the screen using the preset screen lock method. Tap the Iris unlock switch to activate it.
Page 205: Fingerprint Recognition
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Page 206 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
Page 207 Settings Swipe your finger downwards over the fingerprint recognition sensor. Repeat this action until the fingerprint is registered. When you are finished registering your fingerprints, tap Done. Deleting registered fingerprints You can delete registered fingerprints. On the Settings screen, tap Biometrics and security → Fingerprints. Unlock the screen using the preset screen lock method.
Page 208 Settings Using Samsung Pass When you register your fingerprints to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information. Using fingerprints with Samsung Pay You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to Samsung Pay for more information.
Page 209: Samsung Pass
Settings Samsung Pass Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily and securely via your biometric data, such as fingerprints or irises, rather than entering your login information. Also, Samsung Pass allows you to enter the personal information, such as your address or payment card information, more easily and quickly via your registered biometric data.
Page 210 Settings Scan your fingerprint or irises and tap Next to complete the Samsung Pass registration. If the Add Samsung Pass to Home screen option is ticked, the Samsung Pass icon will be added on the Home screen. If the Use Samsung Pass instead of Samsung account password option is ticked, you can use your registered biometric data to verify your identity instead of entering the Samsung account password.
Page 211 You can now use the biometric data you registered to Samsung Pass when signing in to the app. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Settings screen, tap Biometrics and security → Samsung Pass.
Page 212 When using websites or apps that support Samsung Pass, you can easily sign in with Samsung Pass. To see the list of websites and apps that support Samsung Pass, on the Settings screen, tap Biometrics and security → Samsung Pass, unlock the screen using your preset screen lock method, and then tap →...
Page 213: Secure Folder
Settings Tap → Settings → Delete data → Delete. Enter your Samsung account password and tap OK. Your Samsung Pass data will be deleted. Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others.
Page 214 • When you launch the Secure Folder app, you must unlock the app using your preset lock method. • If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password.
Page 215 Settings Moving content to Secure Folder Move content, such as photos and contacts, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder. Launch the Secure Folder app and tap Add files. Tap Images, tick images to move, and then tap Done.
Page 216 Tap and hold an app to delete, and tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Accounts → Add account.
Page 217 Settings Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data Launch the Secure Folder app and tap → Settings → Backup and restore.
Page 218: Accounts And Backup
Accounts and backup Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and manage accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.
Page 219: Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new device. You can also sync data saved in your device with Samsung Cloud and view data saved on the Samsung Cloud. You must register and sign in to your Samsung account to use Samsung Cloud.
Page 220: Google
Tick the data types you want to restore and tap Restore. Syncing data from your device You can sync data saved in your device, such as images, videos, and events, with Samsung Cloud and access it from other devices. On your new device, launch the Settings app and tap Accounts and backup →...
Page 221: Advanced Features
Settings Advanced features Options Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. Excessive shaking or an impact to the device may cause an unintended input for some features using sensors. • Smart pop-up view: Select apps to view their notifications via pop-up windows. When using this feature, you can quickly view the contents via pop-up windows by tapping the icon on the screen.
Page 222: Dual Messenger
Settings Dual Messenger Install a second messenger app copy and use two separate accounts for the same app. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear. Tap the switch of an app to install the second app. The second app will be installed.
Page 223: Device Care
Settings Device care The device care feature provides an overview of the status of your device’s battery, storage, memory, and system security. You can also automatically optimize the device with a tap of your finger. Battery Security Storage Memory Using the quick optimization feature On the Settings screen, tap Device care →...
Page 224 Settings Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. On the Settings screen, tap Device care → Battery. • The usage time left shows the time remaining before the battery power runs out.
Page 225: Apps
The available capacity may change when you update the device. • You can view the available capacity of the internal storage in the Specification section for your device on the Samsung website. Managing storage space To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under App data or User data.
Page 226: General Management
If the battery becomes fully discharged, the time and date are reset. • Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. • Reset: Reset your device’s settings or perform a factory data reset. You can reset all your settings, or only network settings, or accessibility settings.
Page 227: Accessibility
Settings Accessibility Configure various settings to improve accessibility to the device. Refer to Accessibility more information. On the Settings screen, tap Accessibility. Software update Update your device’s software via the firmware over-the-air (FOTA) service. You can also schedule software updates. On the Settings screen, tap Software update.
Page 228: User Manual
Settings User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About phone Access your device’s information. On the Settings screen, tap About phone. To change your device’s name, tap Edit. •...
Page 229: Appendix
Appendix Accessibility About Accessibility Improve accessibility with features that make the device easier to use for users who have impaired vision, hearing, and reduced dexterity. Launch the Settings app and tap Accessibility. You can check the accessibility feature you are using at the top of the screen.
Page 230 Appendix Controlling the screen with finger gestures You can use various finger gestures to control the screen while you are using Voice Assistant. One finger gestures • Tapping: Read aloud the item under your finger. To explore the screen, place a finger on the screen and move it on the screen.
Page 231 Appendix • Swipe upwards or downwards on the Home screen: Open the Apps screen. • Swipe upwards or downwards on the Apps screen: Return to the Home screen. • Swiping in any direction on the locked screen: Unlock the screen. •...
Page 232 Appendix Adding and managing image labels You can assign labels to images on the screen. The device reads aloud the labels when the images are selected. Add labels to unlabelled images by tapping the screen twice with three fingers and holding. To manage the labels, launch the Settings app and tap Accessibility →...
Page 233 Appendix • Focus indicator: Set the device to thicken the border of the focus indicator that appears when you tap items. You can also change the colour of the indicator. • Single-tap activation: Set the device to activate the selected item with a single tap. •...
Page 234 High contrast fonts switch to activate it. Using the high contrast keyboard Change the colours of the Samsung keyboard to increase the contrast between the text and the background. Launch the Settings app, tap Accessibility → Visibility enhancements, and then tap the High contrast keyboard switch to activate it.
Page 235 Appendix Colour adjustment Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours. The device changes the colours into more recognizable colours. Launch the Settings app, tap Accessibility → Visibility enhancements → Colour adjustment, and then tap the switch to activate it. Select an option. To adjust the intensity of colour, drag the adjustment bar under Intensity.
Page 236 Appendix Magnifying the screen Magnify the screen and zoom in on a specific area. Launch the Settings app and tap Accessibility → Visibility enhancements → Magnification. • Triple tap screen to magnify: Zoom in by tapping the screen three times. To return to the normal view, tap the screen three times again.
Page 237 Appendix Hearing enhancements Sound detectors Set the device to vibrate when it detects your doorbell or a baby crying. While this feature is enabled, the voice recognition will not operate. Baby crying detector Launch the Settings and tap Accessibility → Hearing enhancements → Sound detectors →...
Page 238 Mono audio switch to activate it. Caption settings Launch the Settings app, tap Accessibility → Hearing enhancements → Samsung subtitles (CC) or Google subtitles (CC), and then tap the switch to activate it. Select an option for configuring the caption settings. Speech-to-text The device records your voice and simultaneously converts it to on-screen text.
Page 239 Appendix Interaction and dexterity Universal switch You can control the touchscreen by connecting an external switch, by tapping the screen, or by using head movements and face gestures. Launch the Settings app and tap Accessibility → Interaction and dexterity → Universal switch.
Page 240 Appendix Accessing assistive menus The assistive shortcut icon appears as a floating icon for easy access to the assistive menus from any screen. When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus appear on the icon. Tap the left or right arrow to move to other panels or swipe to the left or right to select other menus.
Page 241 Appendix Answering or ending calls Change the method for answering or ending calls. Launch the Settings app and tap Accessibility → Interaction and dexterity → Answering and ending calls. Select the desired method. Easy screen turn on Turn on the screen by moving your hand above the sensor at the top of the device. You can turn on the screen without pressing a key.
Page 242 Appendix Adjust the size of the frame or draw a line around an area that you want to restrict. Tap Done. The device displays the restricted area. The restricted area will not react when you touch it and the device’s keys will be disabled. However, you can enable functions for the Power key, Volume key, and keyboard in interaction control mode.
Page 243 Appendix Advanced settings Launching accessibility features quickly Set to open accessibility features quickly. Launch the Settings app, tap Accessibility → Advanced settings → Power and Volume up keys, and then tap the switch to activate it. Then, select an accessibility feature to open when you simultaneously press the Power key and the Volume Up key.
Page 244 Appendix Setting light notification Set the device to blink the flash or the screen when an alarm sounds or when you have notifications, such as incoming calls or new messages. Launch the Settings app, tap Accessibility → Advanced settings → Flash notification, and then tap the switches next to the options you want to activate.
Page 245 Appendix Direction lock Create a directional combination to unlock the screen. Launch the Settings app, tap Accessibility → Advanced settings → Direction lock, and then tap the switch to activate it. Drag your finger up, down, left, or right six to eight times, and then tap CONTINUE. Draw the direction combination again to verify it and tap CONFIRM.
Page 246: Troubleshooting
Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
Page 247 • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
Page 248 Appendix Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialing. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
Page 249 • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
Page 250 • On your device, launch the Settings app, tap General management → Reset → Reset network settings → Reset settings → Reset to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre.
Page 251 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
Page 252 • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If you are still having trouble with Bixby after trying these tips, contact a Samsung Service Centre.
Page 253: Removing The Battery
• Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and...
Page 254: Health And Safety
• Use only a Samsung-approved battery and charger specifically designed for your device. An incompatible battery or charger can cause serious injuries or damage to your device. • Samsung cannot be responsible for the user’s safety when using accessories or supplies that are not approved by Samsung.
Page 255 Health and Safety Do not carry your device in your back pockets or on your waist • The device may be damaged, explode, or result in a fire if too much pressure is applied to it. • You may be injured if you are bumped or fall. Do not drop or cause an impact to the charger or the device Handle and dispose of the device and charger with care •...
Page 256 Health and Safety When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger The device may not charge properly or may overheat. Do not bite or suck the device or the battery •...
Page 257 If you notice strange smells or sounds coming from your device or the battery, or if you see smoke or liquids leaking from the device or battery, stop using the device immediately and take it to a Samsung Service Centre Failure to do so may result in fire or explosion.
Page 258 Health and Safety • Do not take notes or look up phone numbers. Jotting down a “to do” list or flipping through your address book takes attention away from your primary responsibility of driving safely. • Dial sensibly and assess the traffic. Place calls when you are not moving or before pulling into traffic.
Page 259 Health and Safety Do not store your device near magnetic fields • Your device may malfunction or the battery may discharge from exposure to magnetic fields. • Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields. Prolonged exposure of your skin to an overheated device may cause low temperature burn symptoms, such as red spots and pigmentation Do not use your device with the back cover removed...
Page 260 Do not use the device if the screen is cracked or broken • Broken glass or acrylic could cause injury to your hands and face. Take the device to a Samsung Service Centre to have it repaired. Install mobile devices and equipment with caution •...
Page 261 • Any changes or modifications to your device can void your manufacturer’s warranty. If your device needs servicing, take your device to a Samsung Service Centre. • Do not disassemble or puncture the battery, as this can cause explosion or fire.
Page 262 Protect your personal data and prevent leakage or misuse of sensitive information • While using your device, be sure to back up important data. Samsung is not responsible for the loss of any data. • When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
Page 263 Health and Safety Malware and viruses To protect your device from malware and viruses, follow these usage tips. Failure to do so may result in damages or loss of data that may not be covered by the warranty service • Do not download unknown applications. •...
Page 264 Health and Safety Acknowledging Special Precautions and Industry Canada Notice Cautions Any changes or modifications to your device not expressly approved in this document could void your warranty for this equipment, and void your authority to operate this equipment. Only use approved batteries, antennas, and chargers. The use of any unauthorized accessories may be dangerous and void the phone warranty if they cause damage or a defect to the device.
Page 265 Health and Safety All devices must meet the federal standard, which incorporates a substantial margin of safety. As stated above, variations in SAR values between different model devices do not mean variations in safety. SAR values at or below the federal standard of 1.6 W/kg are considered safe for use by the public.
Page 266 THE USE OF ANY CONTENT OR SERVICE BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ” Third party services may be terminated or interrupted at any time, and Samsung makes no representation or warranty that any content or service will remain available for any period of time.
Page 267 Samsung Electronics. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

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