Philips Fidelio User Manual page 28

6 Troubleshooting
Warning
•
of the product.
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply for
a few minutes,then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press (standby) button on the
remote control or soundbar to turn
the soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from
devices. However, you do not need a
through HDMl ARC connection, or
- a device is connected to the HDMI
in connector on your soundbar.
•
On the remote control, select the
correct audio input.
•
Make sure that the soundbar is not
muted.
28 EN
•
Reset this product to its factory
settings (see 'Apply factory settings).
Or power down the product
completely and start over again.
•
When the playback freezes and
there is no sound in Wi-Fi mode,
please check whether your home
network is normal.
Distorted sound or echo.
•
is muted.
Audio and video are not synchronized.
•
Press enter setting menu, select 'AV
SYNC' to synchronize the audio with
the video.
Bluetooth
A device cannot connect with the
soundbar.
•
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.
•
Connect the device correctly.
•
with another Bluetooth device.
Disconnect the connected device,
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
Move the device closer to the
soundbar, or remove any obstacle
between the device and the
soundbar.