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Removing the Mount from the Suction Cup
1
Turn the device mount to the right or left.
2
Apply pressure until the socket on the mount releases the
ball on the suction cup.
Removing the Suction Cup from the Windshield
1
Flip the lever on the suction cup toward you.
2
Pull the tab on the suction cup toward you.
Changing the Fuse in the Vehicle Power
Cable
When replacing the fuse, do not lose any of the small pieces
and make sure they are put back in the proper position. The
vehicle power cable does not work unless it is assembled
correctly.
If your device does not charge in your vehicle, you may need to
replace the fuse located at the tip of the vehicle adapter.
1
Rotate the end piece
unlock it.
TIP: You may need to use a coin to remove the end piece.
2
Remove the end piece, the silver tip
3
Insert a new fast-blow fuse that has the same current, such
as 1 A or 2 A.
4
Place the silver tip in the end piece.
5
Push in the end piece and rotate it 90 degrees clockwise to
lock it back into the vehicle power cable
Troubleshooting
The suction cup will not stay on my
windshield
1
Clean the suction cup and windshield with rubbing alcohol.
2
Dry with a clean, dry cloth.
3
Mount the suction cup
(Connecting the Device to Vehicle
Power, page
1).
My device is not acquiring satellite signals
• Verify the GPS simulator is turned off
page
12).
• Take your device out of parking garages and away from tall
buildings and trees.
• Remain stationary for several minutes.
The device does not charge in my vehicle
• Check the fuse in the vehicle power cable
Fuse in the Vehicle Power Cable, page
• Verify the vehicle is turned on and is supplying power to the
power outlet.
• Verify the interior temperature of the vehicle is within the
charging temperature range indicated in the specifications.
• Verify the fuse is not broken in the vehicle power outlet.
My dogs do not appear on my screen
• Verify your compatible handheld device is within 3 m (10 ft) of
your Garmin DriveTrack device.
Troubleshooting
NOTICE
90 degrees counter clockwise to
, and the fuse
.
(Navigation Settings,
(Changing the
15).
• Verify broadcasting is enabled on your handheld device
(Receiving Data From Your Handheld Device, page
• Verify your collars are turned on and connected to your
handheld device.
For more information, see the owner's manual for your
handheld device.
My battery does not stay charged for very
long
• Decrease the screen brightness
• Shorten the display timeout
• Decrease the volume
• Disable Bluetooth wireless technology
page
13).
• Put the device in power saving mode when not in use
(Turning the Device On or Off, page
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
My device does not appear as a removable
drive on my computer
On most Windows computers, the device connects using Media
Transfer Protocol (MTP). In MTP mode, the device appears as a
portable device and not as a removable drive. MTP mode is
supported by Windows 7, Windows Vista
Service Pack 3 with Windows Media Player 10.
.
My device does not appear as a portable
device on my computer
On Mac computers and some Windows computers, the device
connects using USB mass storage mode. In USB mass storage
mode, the device appears as a removable drive or volume, and
not as a portable device. Windows versions prior to Windows XP
Service Pack 3 use USB mass storage mode.
My device does not appear as either a
portable device or a removable drive or
volume on my computer
1
Disconnect the USB cable from your computer.
2
Turn off the device.
3
Connect the USB cable to your device and to a USB port on
your computer.
TIP: The USB cable must connect to a USB port on your
computer, not to a USB hub.
The device turns on automatically and goes into MTP mode or
USB mass storage mode. A picture of the device connected to a
computer appears on the device screen.
NOTE: If you have several network drives mapped on your
computer, Windows may have trouble assigning drive letters to
your Garmin drives. For information about assigning drive
letters, see the help file for your operating system.
My phone will not connect to the device
• Select Settings > Bluetooth.
The Bluetooth field must be set to Enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 33 ft. (10 m) of the device.
• Go to
www.garmin.com/bluetooth
(Display Settings, page
(Display Settings, page
(Adjusting the Volume, page
(Disabling Bluetooth,
2).
, and Windows XP
®
for more help.
10).
13).
13).
2).
15
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