Dynalink DL-WRX36 Faq & Troubleshooting
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Dynalink DL-WRX36 Faq & Troubleshooting

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Dynalink DL-WRX36 | FAQ&Troubleshooting
Dynalink Router
DL-WRX36
FAQ & Troubleshooting
v4.1

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Summary of Contents for Dynalink DL-WRX36

  • Page 1 Dynalink DL-WRX36 | FAQ&Troubleshooting Dynalink Router DL-WRX36 FAQ & Troubleshooting v4.1...

  • Page 2: Table Of Contents

    Does Wake-on-LAN work on DL-WRX36? ..................................... 12 Does DL-WRX36 support VPN function? ...................................... 13 Can I combine the 2.4 & 5 GHz bands to a single SSID on the Dynalink WiFi 6 AX3600 Router? ....................14 Advanced........................................17 What is the characteristic between 2.4 and 5GHz wireless? ................................ 17 What is QAM? ..............................................
  • Page 3 My Internet connection is not stable after recent firmware upgrade, what is the problem? ................43 The Dynalink Router’s LED is blinking with magenta color occasionally after recent firmware upgrade, what is the problem? ......44 How to block the Internet access ................................. 44 Troubleshooting ......................................

  • Page 4: Faq

    DynalinkXDL-WRX36 | FAQ & Troubleshooting  Basic What is WiFi 6? WiFi 6 is also knows as 802.11ax. WFA (Wi-Fi Alliance) uses numbers to simplify the name of the standards. WiFi 6 (11ax) features 1024-QAM, which provides high-throughput in both 2.4 and 5 GHz bands, and supports MU-MIMO &...

  • Page 5: What Is Mu-Mimo

    In 802.11ax (WiFi 6) and 11ac (WiFi 5), MU-MIMO are introduced. Router or AP can transmit to multiple clients at the same time. How to reset DL-WRX36 router to factory default settings? A factory reset will restore all the settings to default status just as you firstly got the router. Make sure you have already backed up the configuration before using the process of reset to default to fix other issues.
  • Page 6 DynalinkXDL-WRX36 | FAQ & Troubleshooting...
  • Page 7 DynalinkXDL-WRX36 | FAQ & Troubleshooting Dynalink WebGUI...
  • Page 8 DynalinkXDL-WRX36 | FAQ & Troubleshooting What if I forget my login password? If you forget the login password or cannot login the router, please refer to the product label, which is located on the bottom of the router. You will see the username, password, and other detailed information. Use the default password to access the WebGUI.

  • Page 9: Does My Router Need To Use The Latest Firmware

    Where can I get the firmware files? We do not provide the firmware files for manually update. Dynalink Router supports dual image mechanism to prevent firmware update failed and online FOTA (Firmware Over-The-Air) update to avoid missing of critical updates.

  • Page 10: How To Find The Hardware Version On A Dl-Wrx36 Device

    DynalinkXDL-WRX36 | FAQ & Troubleshooting How to find the hardware version on a DL-WRX36 device? Go to WebGUI and see System Settings > Firmware page to find the hardware version.

  • Page 11: Is There Any Way To Control The Speed Limit

    Launch the Dynalink APP, to click the device icon of DL-WRX36, go to Router information page. Is there any way to control the speed limit? Go to Android/iOS Dynalink APP or WebGUI to enable QoS page and then specify maximum upload and download bandwidth.
  • Page 12 DynalinkXDL-WRX36 | FAQ & Troubleshooting Dynalink WebGUI:...

  • Page 13: Does Wake-On-Lan Work On Dl-Wrx36

    DynalinkXDL-WRX36 | FAQ & Troubleshooting Does Wake-on-LAN work on DL-WRX36? Yes, DL-WRX36 supports Wake-on-LAN feature. Go to the WebGUI > Network > LAN > Wake on LAN and see in the user guide 5.2.3.4 in details.

  • Page 14: Does Dl-Wrx36 Support Vpn Function

    DynalinkXDL-WRX36 | FAQ & Troubleshooting Does DL-WRX36 support VPN function? Yes, DL-WRX36 supports three VPN protocols: OpenVPN, PPTP and L2TP server and client function. The VPN function can configured only by the WebGUI. Please refer to the user guide in details.

  • Page 15: Can I Combine The 2.4 & 5 Ghz Bands To A Single Ssid On The Dynalink Wifi 6 Ax3600 Router

    Yes, you can enable band-steering function on the WIFI setting from either APP or WebGUI. Band Steering will use one SSID for both 2.4 and 5GHz WiFi, and Dynalink Router will steer the client devices to the WiFi band with best performance automatically.
  • Page 16 DynalinkXDL-WRX36 | FAQ & Troubleshooting Dynalink WebGUI...
  • Page 17 DynalinkXDL-WRX36 | FAQ & Troubleshooting...

  • Page 18: Advanced

    DynalinkXDL-WRX36 | FAQ & Troubleshooting  Advanced What is the characteristic between 2.4 and 5GHz wireless?  2.4GHz (802.11b/g/n/ax)  2.4GHz frequency is able to reach farther than the 5GHz frequency. The characteristics that waves attenuate much faster at higher frequencies. Therefore, if you are more concerned with the coverage, you should select 2.4GHz rather than 5GHz.

  • Page 19: What Is Qam

    DynalinkXDL-WRX36 | FAQ & Troubleshooting  5GHz (802.11a/n/ac/ax) 5GHz has more channels than 2.4GHz, this reduces the interference created by channel-overlapping.   If 5GHz radio uses the DFS channels, it needs to wait for 1 minute before service become available. ...

  • Page 20: How To Update The Router's Firmware To The Latest Version

    This will cause the router to reboot in a few seconds. When all the loading process is completed, log in to the web user interface again. You will see the firmware version is up to date. Dynalink WebGUI  Check the current firmware version ...
  • Page 21 DynalinkXDL-WRX36 | FAQ & Troubleshooting Dynalink APP  Check the current firmware version Please click Dynalink Router’s icon > Router Information > Firmware version  Update to the latest firmware version...

  • Page 22: Do I Need To Register Dynalink Account To Use Dynalink Wifi

    Do I need to register Dynalink account to use Dynalink WiFi? This is recommended, but not necessary. You can use WebGUI to configure your Dynalink WiFi if you choose not to register. The instruction on how to login to the WebGUI, which lists on the product label.

  • Page 23: Can I Use Dynalink App To Configure Router When Internet Connection Is Down

    If you choose to create a Dynalink account first, this will require the Internet connection. However, if you are using a modem that requires PPPOE or static IP to be setup, and you are already connect to the Dynalink Router, and then you will not be able to access the Internet at this time.

  • Page 24: Why I Cannot Connect My Iot Device To Dynalink Wifi

    The answer in the latest version is certain, but you need to disable LAN Security via WebGUI. Please refer to user guide for detail of LAN Security setting. For bridge that use Ethernet to connect to Dynalink WiFi, it should...

  • Page 25: If I Connect Usb Dongle On Dynalink Wifi's Usb Port, Can I Access My Usb Drive From Remote Location

    No, Dynalink Router does not support connecting a USB Hub with attaching multiple USB storage. Even though Dynalink Router can power multiple USB drives/sticks at the same time when connected to a USB hub, it can only recognize one USB drive by prioritizing the connection.

  • Page 26: What If My Mobile Phone And Other Iot Devices Work Fine With Dynalink Router, But My Laptop Cannot Connect

    192.168.216.1(default Router IP) can work? Dynalink Router listens to IPv4 DNS query from your PC. When it detects login.dynalink, it will return its own IPv4 address (192.168.216.1 or new Router IP changed by user), so your PC know where to direct the WebGUI requests.

  • Page 27: Does Dynalink Router Support Ap (Access Point) Mode

    Does Dynalink Router support Nintendo Switch to work on 5GHz WiFi? Yes, Dynalink Router can work with Nintendo Switch on the 5GHz WiFi. Please follow the below steps: 1. Please disable band-steering function. If you enable it, Nintendo Switch might accidentally connect to 2.4GHz WiFi.
  • Page 28 DynalinkXDL-WRX36 | FAQ & Troubleshooting Dynalink WebGUI  WebGUI > Network > WiFi > BAND STEERING...
  • Page 29 Router might select a 5GHz channel that the Nintendo Switch does not support. In this case, you can use WebGUI via PC to manually change it or the “Advance setting” on Dynalink APP to redirect to Dynalink Router’s WebGUI. Please go to WebGUI > Network > WiFi > Radio, switch the frequency to 5GHz, to select a channel between 36~52.

  • Page 30: Does Dynalink Router Support Centurylink Fiber Internet

    1. If you have a CenturyLink Modem/Router, you can connect Dynalink Router WAN port to Centurylink Modem/Router’s LAN port and start to enjoy WiFi 6 from Dynalink. You should turn off the WiFi on your Centurylink modem/Router to avoid interference, but do not need to change the modem to bridge mode.

  • Page 31: Does Dynalink Wifi Support Verizon 5G Home Internet

    Does Dynalink WiFi support Verizon 5G Home Internet? Yes, Dynalink WiFi can work with Verizon 5G Home Internet service. You do not need to change any setting on Verizon 5G Home gateway. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to one of Verizon 5G gateway’s LAN port, and then you can start to enjoy Verizon’s...
  • Page 32 DynalinkXDL-WRX36 | FAQ & Troubleshooting  5GHz...

  • Page 33: Does Dynalink Wifi Support At&T Xdsl

    Does Dynalink WiFi support AT&T xDSL? Yes, Dynalink WiFi can work with AT&T xDSL service. You do not need to change any settings on the AT&T xDSL. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to...

  • Page 34: Does Dynalink Wifi Support T-Mobile's 5G Home Internet

    T-Mobile Home Internet Gateway. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to one of T-Mobile 5G Gateway’s LAN port, then you can start to enjoy T- Mobile’s service with Dynalink WiFi.

  • Page 35: Does Dynalink Wifi Support Comcast Xfinity Internet

    Xfinity modem. For Dynalink WiFi, use default WAN setting (DHCP). Simply use the Ethernet to connect Dynalink WiFi’s WAN port to one of Xfinity modem’s LAN port, then you can start to enjoy Xfinity Internet with Dynalink WiFi. How to set up PPTP VPN client on Dynalink Router? After you set up the PPTP VPN server, you should know the VPN server's IP address, username and password, etc.
  • Page 36 DynalinkXDL-WRX36 | FAQ & Troubleshooting Once connected, you can see Connection Status changed to connected. Moreover, you can click Deactivate to disable this VPN tunnel.

  • Page 37: How To Set Up Openvpn Server On The Dynalink Router

    Go to Security > VPN > OPENVPNSERVER and enable it. If you only want to access Dynalink home VPN for certain service, go ahead to Export the OpenVPN Configuration to file (client.ovpn) directly. If you want to route all your Internet traffic through VPN (e.g., to get around some Internet blocking) mechanism), then you need to select the Advanced Settings and select Internet and local network, then export the Open VPN configuration file.
  • Page 38 3600 The 192.168.1.10 is Dynalink Router’s WAN IP address assigned by your cable/DSL modem, but not necessarily the Public IP address that can reach your Router. Use Google to find out your real IP address as below.
  • Page 39 DynalinkXDL-WRX36 | FAQ & Troubleshooting Then replace the IP address in client.ovpn file with your public IP address remote 192.168.1.10 1194  remote 150.117.254.146 1194 Add user name and password for login as below picture and write down the name and password...
  • Page 40 Your Dynalink Router connects to a modem in most cases. Please check if your modem has integrated Firewall/VPN/Router function. If yes, please set up your Dynalink Router WAN IP address as DMZ IP address for your modem. Therefore, the incoming VPN traffic sends to Dynalink Router and not be blocked by your modem.

  • Page 41: How To Set Up Openvpn Client On The Dynalink Router

    DynalinkXDL-WRX36 | FAQ & Troubleshooting There are also Android OpenVPN client available. Just follow same steps to import the client.ovpn file and enter username and password, then you can connect to Dynalink Router. How to set up OpenVPN Client on the Dynalink Router? Setting up OpenVPN client is much simpler than setting up the OpenVPN server.
  • Page 42 DynalinkXDL-WRX36 | FAQ & Troubleshooting Anonymous) Go to WebGUI > Security > VPN > VPN client, select VPN type to OpenVPN. Select the OVPN file from your OpenVPN Server and click Upload. Enter Username and password if the OPENVPN server use username/password. If you would like to get all Internet traffic to go through VPN, please select Yes on Enable Default Router.
  • Page 43 DynalinkXDL-WRX36 | FAQ & Troubleshooting Once connected, you can see Connection Status changed to connected. Moreover, you can click Deactivate to disable this VPN tunnel.

  • Page 44: What Is Format Rule Of Wifi Password

    DynalinkXDL-WRX36 | FAQ & Troubleshooting What is format rule of WiFi password?  At least 8 characters and less than 63 characters  Alphabetic and numeric characters are allowed Special characters are allowed except “Space” and “&”  My Internet connection is not stable after recent firmware upgrade, what is the problem? Released in firmware version 1.10.01.201, we introduced a new Automatic MTU (Maximum Transmit Unit) feature.

  • Page 45: The Dynalink Router's Led Is Blinking With Magenta Color Occasionally After Recent Firmware Upgrade, What Is The Problem

    The Dynalink Router’s LED is blinking with magenta color occasionally after recent firmware upgrade, what is the problem? For T-Mobile users, we have found Dynalink Router report more false alarms with T-Mobile Home Internet. The current algorithm might be too sensitive.
  • Page 46 DynalinkXDL-WRX36 | FAQ & Troubleshooting  LAN (LAN devices) Parental controls...
  • Page 47 Internet, unless you had configured partial  restrictions such as time schedule or website block.  2. Dynalink WebGUI Parental Control Please refer to user guide of Dynalink router, chapter 5.5 Parental Control.
  • Page 48 DynalinkXDL-WRX36 | FAQ & Troubleshooting Client ACL Please refer to the user guide of Dynalink Router, chapter 5.6.1.3 Client ACL...

  • Page 49: Troubleshooting

    DynalinkXDL-WRX36 | FAQ & Troubleshooting Troubleshooting (If you are having problems with your router, try the basic section below before looking for further solutions.)  Basic Troubleshoot the router hardware Your computer might have lost connectivity to the router due to unplugged cable, wireless interference or system updates.
  • Page 50 DynalinkXDL-WRX36 | FAQ & Troubleshooting The default gateway IP of the router is 192.168.216.1 Type “ping 192.168.216.1” and then press Enter. If the connection is working, a successful ping will receive reply messages as below:...
  • Page 51 DynalinkXDL-WRX36 | FAQ & Troubleshooting If ping is not successful (destination host unreachable / request time out), there might be some problems with the physical connection or network configuration. Verify Ethernet cable or WiFi signal strength and password. Also, check if the computer IP is being obtained automatically. Open Network settings: from Start menu type “ncpa.cpl”...
  • Page 52 DynalinkXDL-WRX36 | FAQ & Troubleshooting...

  • Page 53: Cannot Connect To The Wifi Network

    WiFi signal are metal, bulletproof glass, concrete, plaster, marble and brick objects. Verify the WiFi network name (SSID) and password. For your convenience, Dynalink APP allows you to scan the QR code located at the bottom of Router to establish WiFi connection without entering password. However, if the default SSID has been modified, you will need to operate manually instead.

  • Page 54: Advanced

    DynalinkXDL-WRX36 | FAQ & Troubleshooting  Advanced I. WebGUI Cannot access the Web User Interface to configure settings There might be another user currently logged in from another device, or previous user did not log out successfully. Leave the router WebGUI idle for 5 minutes and the router will automatically log out any user due to timeout.
  • Page 55 Automatic MTU feature and set it as default. Therefore, if the modem can provide correct MTU via DHCP, then Dynalink WiFi will get update automatically. However, we found some older DOCSIS3.0 cable modem might give very small value for MTU and cause Internet connection issue.

  • Page 56: Wifi Connectivity

    DynalinkXDL-WRX36 | FAQ & Troubleshooting III. WiFi Connectivity Cannot find the 2.4/5GHz WiFi network If you cannot see your router’s SSID when scanning the available WiFi networks, try the following solutions: Start the scan closer to the router. It is recommended to upgrade the WiFi driver of your device to the latest version. Disable and on the WiFi function on your device;...
  • Page 57 DynalinkXDL-WRX36 | FAQ & Troubleshooting 8265 Intel® Dual Band Wireless-AC 8260 Intel® Dual Band Wireless-AC 3168 Intel® Wireless 7265 Family Intel® Dual Band Wireless-AC 3165 Intel® Wireless 7260 Family Intel® Dual Band Wireless-AC 3160 Cannot access local network printer or file server by WiFi Click Network >...

  • Page 58: Dynalink App & Google Assistant

    IV. Dynalink APP & Google assistant Cannot find Dynalink registration E-mail Sometimes the email from Dynalink will be classified as junk or advertisement E-mail. So please look through your E-mail folder.
  • Page 59 If the google assistant in your mobile does not interact with the router. Make sure the email account you use to log in to Google Home is the same as google. What voice commands does the Google Assistant control Dynalink DL-WRX36 router support? The following are the voice commands and Google Assistant response contents：...
  • Page 60 How to unbind my current account from Dynalink APP In order to configure router via mobile, user needs to bind an email account to Dynalink APP. However, it is feasible for users to switch the accounts by binding/unbinding process. Follow the instruction described in the user guide 6.
  • Page 61 DynalinkXDL-WRX36 | FAQ & Troubleshooting 1. Launch the Dynalink APP. 2. Tap burger menu button in the 3. Tap the My Dynalink devices. upper left corner of home page.
  • Page 62 4. Tap the three-dots icon in the upper 5. Tap “Remove from account”, 6. Tap “Remove” button, APP will right corner of home page. APP will pop out dialog. navigate to the page where you first initialized Dynalink APP settings.
  • Page 63 DynalinkXDL-WRX36 | FAQ & Troubleshooting . 7. The router will reset to factory default settings automatically. LED will start flashing blue (reset to default behavior). User need to wait 1~2 minutes for client device to connect back to router, then start to operate APP again.

  • Page 64: Performance

    (for Dynalink WiFi 6 AX3600 router), as well as the version of v1.10.01.284 or later (for Dynalink AXE10200 Tri-Band Mesh WiFi 6E System). The function will be as the same as what you used to once your CPE upgraded to the new versions.

  • Page 65: Security

    Network security It is highly recommended to create a unique password for your router. You can change the default WiFi password, as well as using Dynalink APP or WebGUI login password at Network > WiFi and System Settings > Password...
  • Page 66 DynalinkXDL-WRX36 | FAQ & Troubleshooting & Timezone Dynalink APP Dynalink WebGUI  WebGUI > Network > WiFi > BASIC...
  • Page 67 DynalinkXDL-WRX36 | FAQ & Troubleshooting...
  • Page 68 DynalinkXDL-WRX36 | FAQ & Troubleshooting  WebGUI > System Settings > Password & Timezone...

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