Quality Assurance - KStar E8KT Installation, Operation & Maintenance Manual

User Manual

Quality Assurance

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When product faults occur during the warranty period, Company or his partner will
provide free service or replace the product with a new one.
Evidence
During the warranty period, the customer shall provide the product purchase invoice
and date. In addition, the trademark on the product shall be undamaged and legible.
Otherwise, Company has the right to refuse to honor the quality guarantee.
Conditions
• After replacement, unqualified products shall be processed by Company.
• The customer shall give Company or his partner a reasonable period to repair the
faulty device.
Exclusion of Liability
In the following circumstances, Company has the right to refuse to honor the quality
guarantee:
• The free warranty period for the whole machine/components has expired.
• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in harsh environment, as described in this manual.
• The fault or damage is caused by installation, repairs, modification, or disassembly
performed by a service provider or personnel not from Company or his authorized
partner.
• The fault or damage is caused by the use of non-standard or non-Company.
components or software.
• The installation and use range are beyond stipulations of relevant international
standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid
maintenance service may be provided based on the judgment of Company.
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