Rio Carbon User Manual page 54

What should I do if my
Rio Carbon is not
detected as a removable
drive?
What should I do if my
Rio Carbon is not
detected by Rio Music
Manager?
• If in MTP mode, the Rio Carbon is detected as a portable device rather than a
portable drive. The Rio Carbon cannot be detected as a portable drive unless it is
in MSC mode.
• If in MSC mode, it is possible that a network drive is preventing the Rio Carbon
from being mapped properly. This is a known Microsoft problem and has been
documented in their knowledge base as KB297694. To resolve this issue and
detect the Rio Carbon as a removable drive:
1 Click Start on the Taskbar.
2 Right-click My Computer on the Windows Desktop or in the Start Menu.
3 Click Manage.
4 Locate Computer Management (Local) and click Disk Management.
5 Right-click the new drive.
6 Click Change Drive Letter and Path(s).
7 Click Change.
8 Use the drop-down box to select a drive letter for the new drive that is not
assigned to a mapped network drive.
9 Click OK.
10 Click OK.
• The Rio Carbon was designed to work with the version of Rio Music Manager that
was included on the Installation CD. Previous versions of Rio Music Manager may
not be able to detect the Rio Carbon.
• You can transfer tracks using Windows Media Player or Windows Explorer.
• If the problem persists, please contact Customer Care for assistance.
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