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5. Troubleshooting
Software Cannot Be Installed
Checking Your Computer Environment
The CD-ROM may not be inserted properly.
The power cord or USB cable may not be properly
connected.
The operating system is incompatible.
There is insufficient hard disk space.
USB connection is not possible.
Other applications are not closed.
The printer is turned on before installation.
Windows 95 or Windows NT 4.0 is running.
Check that the "Drivers & Manual
" CD-ROM is inserted properly. Check also that it is
not damaged and the CD-ROM drive is working
properly.
Check that the power cord and USB cable are prop-
erly connected and not damaged.
Check that the computer's operating system is fully
compatible with this printer. See "Before Installation",
Quick Installation Guide
.
You cannot connect via USB if your computer has no
USB interface. Under Windows 95 or Windows NT
4.0, connect via a network.
When installing software, quit all other applications.
Installation may be disrupted if other applications
are open. Also, quit any anti-virus applications that
are running.
If the printer is connected to the computer and it is
turned on before printer driver installation is per-
formed, Windows may automatically set up the USB
connection. Since this connection may not work nor-
mally, delete it, and then install the printer driver. See
P.36 "Restoring USB".
Windows 95 and NT 4.0 do not support USB
connection with the printer. Connect the printer via
a network in this case.
[Quick Install for USB] is unavailable. See P.19
"Installing the Printer Driver (USB)".
Configure the printer as a shared network printer.
See P.19 "Installing the Printer Driver (USB)".
For details about network printer settings, see
Guide
. For details about opening User Guide, see
P.30 "How to Use User Guide".
5
User
35
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