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go hearing Go Ultra User Manual

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hearing
User Manual
V1.0
Go Ultra
OTC Hearing Aids
www.gohearing.com

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Summary of Contents for go hearing Go Ultra

  • Page 1 User Manual V1.0 Go Ultra OTC Hearing Aids www.gohearing.com...
  • Page 3 Precautions and Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 and older. This OTC hearing aid is for users who are 18 and older.
  • Page 4 • You should familiarize yourself fully with the entire contents of this user manual before using the Go hearing aid to ensure personal safety and correct use. Contact the Go contact center for support if you experience unexpected operations or performance.
  • Page 5 • You may notice accelerated accumulation of earwax when using your hearing aid. This is normal, but see your hearing healthcare provider if you continue to have difficulty. • In the unlikely case that any parts remain in the ear canal after the removal of the hearing aid, contact a physician immediately.
  • Page 6 Caution and notices for users Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device.
  • Page 7 Note: What you might expect when you start using a hearing aid. A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
  • Page 8 Welcome to your Go Ultra OTC Hearing Aids. This manual will provide you with all the information you need to use and maintain your new OTC hearing aids. For additional information on the use of these hearing aids visit www.gohearing.com.
  • Page 9 Table of Contents What’s inside the box Get to know your hearing aids Hearing aid overview Setting up and use Using your hearing aids Charging the hearing aids Cleaning, maintenance and care Consumables Troubleshooting Warranty Contact us Information and description of symbols...
  • Page 10 What’s inside the box? 1 x pair of Go Ultra OTC hearing aids 1 x Charging case 6 x Open domes (Small, medium and large sizes) 6x Slim tubes (2x size 1, 2x size 2, 2x size 3) 6 x Closed domes...
  • Page 11 Get to know your hearing aids Intended use The Go Ultra hearing aids are a pair of wireless air conduction OTC hearing aids intended for use by individuals 18 years and older with perceived mild to moderate hearing loss Indication of use...
  • Page 12 • Feel the hearing aid is not providing enough amplification even at the highest volume level. A hearing healthcare professional may be able to help you select a different hearing aid solution to meet your needs.
  • Page 13 Hearing aid overview Slim tube Microphone Multi-function Switch A Charging contacts Multi-function Dome Switch B Retention wire Microphone - sound enters your hearing aids through the microphone Multi-function Switch A - volume increase and hearing aid ON/ Multi-function Switch B - volume decrease and hearing programs change Slim tube - connects the dome to the hearing aid Retention wire - helps prevent the dome from moving out of...
  • Page 14 Accessories Description Multiple silicon domes 6 x Open domes 2x per size: Small, medium Attaches to the tubing on the hearing aid and fits and large inside your ear canal. 6 x Closed domes 2x per size: Small, medium and large A thin plastic tube that connects to the body of Multiple slim tubes the hearing aid.
  • Page 15 Setting up and use Setting up your Go Ultra hearing aids Before you can begin using your Go Ultra hearing aids, you will be required to select the correct slim tube length and dome size for your specific ear. This is an important process that will allow you to get comfortable with the fit and feel of your hearing aid.
  • Page 16 Take a photo of your ear so that you can clearly see the measuring tool on your ear. You may need to ask a family member or friend to assist you with this step, if you experience any difficulties. On your ear measuring tool, locate the closest number that is most parallel to the top of the opening of your ear canal.
  • Page 17 Removing and attaching your slim tube to your hearing aid Each Go hearing aid comes with a standard size 2 slim tube attached to it. Should you need to replace this slim tube, follow the steps below. Remove the slim tube by holding the wider/thicker part of the hearing aid body with one hand.
  • Page 18 Selecting the correct dome size Each Go hearing aid comes with two different types of domes, namely open and closed domes. The domes are made out of medical-grade silicon and attach to the end of the slim tube.
  • Page 19 1 11 dome is most likely too large for your ear. Try changing your dome to one that is a size smaller. It is useful to know when to use a closed or open dome. Too small Good fit Dome types Within each dome size, there are two types of domes;...
  • Page 20 Try another dome type During the first-time setup, use the default open domes and focus on finding the correct size for each ear. After using the hearing aids for some time, if you feel you need more amplification or hear whistling at higher volume settings, consider trying closed domes.
  • Page 21 1 13 Take the new dome and push it firmly onto the tip of the slim tube as illustrated. Ensure that the dome is placed correctly onto the slim tube. You should be able to tug it slightly without removing it. Note: In the unlikely case that any parts remain in the ear canal after the removal of your hearing aid, seek medical attention immediately.
  • Page 22 Positioning your hearing aid on your ear It is simple to position your hearing aid on your ear, but it can take some practice. Begin by placing the hearing aid body behind your ear. Hold the slim tube between your thumb and forefinger, at the bend closest to the dome.
  • Page 23 1 15 Place the retention wire in the bowl of your ear to ensure that your hearing aid remains securely in place. The top bend of the slim tube should fit comfortably around the top of your ear and should sit flat against the skin. You can use a mirror to ensure that your hearing aid is positioned correctly on your ear.
  • Page 24 Removing your hearing aid from your ear Begin by removing the retention wire from the bowl of your ear. Hold the slim tube at the bend closest to the dome, between your thumb and forefinger and gently pull the slim tube and dome out of your ear canal.
  • Page 25 1 17 Using your hearing aids Note: The control switches A and B, on the back of the hearing aids, have multiple functions and control four different features: 1) volume adjustment; 2) listening program adjustment; 3) switching your devices on/off, and 4) handling phone calls via streaming.
  • Page 26 Power on/off Turn your hearing aids ON by pressing Switch A for 3 seconds. You will hear a voice prompt “POWER ON”. Additionally, you will also hear a beep indicating the listening program. Turn your hearing aids OFF by pressing Switch A for 3 seconds.
  • Page 27 1 19 Note: Each hearing aid has to be adjusted individually. Note: The Memory Recall Function allows your hearing aids to revert back to the last used volume setting every time you switch them back on. Changing listening programs These devices have 4 different listening program settings. Listening Associated Description...
  • Page 28 Stream phone calls, music, and media directly from your phone/ tablet to your hearing aids via Bluetooth; no app is required. Streaming phone calls directly to your Go Ultra hearing aids has the advantage of hearing your caller in both ears instead of one, with the potential to increase audibility, making it easier for you to follow the conversation.
  • Page 29 Step 2: Select the Bluetooth setting on your phone to “Pair New Device”. Step 3: Select “Go Ultra” on your smartphone to pair/connect to the Bluetooth of your phone. Accept any prompts given by your phone regarding the Bluetooth connection. Once connected, you will hear a voice prompt say “CONNECTED”.
  • Page 30 Listen to phone calls via streaming • To answer incoming calls quickly press and release Switch B on the back of your hearing aid. • To reject incoming calls, press and hold Switch B. • To end a call, press and hold Switch B during the phone call. Tips for streaming phone calls •...
  • Page 31 1 23 Listening to Music/Media via streaming • Play, pause or stop the music/media via your mobile or tablet as you normally would. • Adjusting the volume using the controls on your hearing aids or phone/tablet, will simultaneously change the volume of both devices together as well as your phone/tablet.
  • Page 32 Tilt the phone’s receiver edge slightly over the ear so that the sound can flow directly into the hearing aid’s microphone. If you are speaking on a cellphone, you can also consider putting it on loudspeaker. Hold it close to your hearing aid if necessary.
  • Page 33 1 25 Charging your hearing aids Before using the hearing aids for the first time, remove the sticker at the bottom of the hearing aid and charge them fully. When removing the hearing aids from the charging case, pull at the body of the hearing aid rather than the slim tube as doing so can damage the tube.
  • Page 34 Note: Battery life per single charge is variable as a result of different volume levels, wearing times and active streaming. The recommendation is to charge your hearing aids at the end of each day, overnight or when not in use, even if they have not been fully drained. Constant charging will not degrade the battery.
  • Page 35 1 27 The hearing aids will charge automatically when placed inside the charging case. No need to switch the charging case on by pressing the power on button. No need to power off the charging case when a full charge has been reached.
  • Page 36 This will prolong the battery life. After extended storing period, switch the charging case on by pressing the power switch. If the battery is completely depleted, charging time might take 5-6 hours. Charging lights status The charging cable can connect to any USB power source to charge the charging case.
  • Page 37 1 29 Charging case (light in the center) Blue light Busy charging Green light Fully charge Flashing blue light <25% battery life remains Hearing aids (lights on the side) Hearing aids being Blue light charged Hearing aids fully Green light charged When USB connected and the hearing aids are fully charged, the lights remain green but will go off after 5 minutes when...
  • Page 38 Cleaning, maintenance and care Cleaning If well cared for, your Go Ultra hearing aids will last for many years. Your hearing aids should be cleaned daily in order to ensure optimal functioning and prolong the lifespan of your hearing aid.
  • Page 39 1 31 Slim tube Wax, dirt or condensation can block your slim tube and prevent sound from going through. Therefore, your slim tube must be cleaned weekly. If a blockage is noted, follow the steps below to remove the blockage. Remove the slim tube from your hearing aid.
  • Page 40 Note: After 4 to 6 months of regular use, your slim tube will start to harden and might turn yellow. This will affect the sound quality of your hearing aid. When this occurs, it is time to replace your slim tube. Hearing aid body Use a soft dry cloth or tissue to wipe down the body of your hearing aid gently.
  • Page 41 1 33 • Do not use the cleaning wire while the slim tube is connected to the hearing aid. • Do not use alcohol to clean your dome. • Do not use sharp tools to dislodge ear wax. • If your physician prescribes ear drops, clean any moisture that may get into the slim tube.
  • Page 42 • Do not store the hearing aids for extended periods of time without recharging them (max. six months). • Keep your hearing aids away from high-temperature and/ or a high-humidity atmosphere. • Do not attempt to dry the hearing aids or charging case in an oven, microwave or other heating equipment.
  • Page 43 1 35 Consumables A Accessories Kit containing the following consumables can be ordered via phone (302) 754-3190 or mail to support@gohearing.com • Open or closed domes (size small, medium and large) • Slim tubes (size 1, 2 and 3) • Cleaning brushes •...
  • Page 44 Troubleshooting Problem Possible Cause Solution Remove your hearing aid/s Dome not correctly inserted and reinsert the dome into the into the ear canal canal. Select a closed and/or different dome size to ensure Dome not the correct size or it creates a good seal in the type for your ear canal ear canal.
  • Page 45 1 37 Problem Possible Cause Solution The hearing aid is switched Make sure the hearing aid is switched on. Make sure to press Switch A Not pressing the ON button on the back of your hearing long enough aid for 3 seconds to switch the device on .
  • Page 46 Problem Possible Cause Solution Return hearing aids to the charging case to charge. Hearing aid battery is very Ensure the charging case low or flat has sufficient charge or is connected to a power source. Increase hearing aid volume Volume level not high by pressing Switch A on the enough back of the hearing aid.
  • Page 47 1 39 Problem Possible Cause Solution Insufficient volume and/ Your hearing abilities have Arrange a hearing test. or poor sound changed quality Replace your dome with a bigger size. Hearing aid Try using a shorter slim tube. Incorrect dome size and/or keeps falling out Remember to follow the slim tube...
  • Page 48 Problem Possible Cause Solution Return hearing aids to the charging case. Confirm that The charging case’s battery the charging case, with the life is running low charging cable attached, is connected to a power source that is switched on. Hearing aids and/or charging Battery over-discharging: Fully charge the hearing aids...
  • Page 49 Confirm that the Bluetooth Bluetooth functionality function on your mobile disabled phone/tablet is enabled (switched on). Unsuccessful Ensure Go Ultra is selected pairing of Incorrect hearing aid name hearing when prompted to connect selected within Bluetooth aids and your phone to your hearing...
  • Page 50 Problem Possible Cause Solution Ensure your hearing aids are Hearing aids switched off switched on. Ensure your hearing aids are Insufficient battery sufficiently charged to stream phone calls or music. Ensure you accept incoming Phone call has not been phone calls by quickly pressing accepted Switch B on the back of one of your hearing aids.
  • Page 51 1 43 Problem Possible Cause Solution clicking this will give you the option to forget the device. Phone calls/ Once you have done it, you music do not Disrupted Bluetooth have unpaired the aid. After stream through connection you have forgotten the hearing aids devices, restart your phone and simply pair them again.
  • Page 52 Warranty The hearing aids have a limited warranty which covers defects in material and workmanship for a period of one year from the date of purchase, which includes the hearing devices, charging case, and charging cable within the warranty period. Any damage caused by improper handling and care, exposure to elements or chemicals, or unauthorized service will not be covered by the warranty.
  • Page 53 1 45 Device information * In reference to ANSI S3.22:2014 / ANSI CTA 2051:2017 Specification Go Ultra Maximum output (OSPL90) 114dB SPL High-frequency average (HFA) OSPL90 106dB SPL High-frequency average full-on gain (HFA-FOG) 32dB Reference test gain 29dB Frequency response range...
  • Page 54 Regulatory and legal information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 55 1 47 subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 56 Information and description of symbols This symbol indicates important information on handling and product safety. This is the symbol for caution and warning. This is a safety symbol used to highlight that there are specific warnings or precautions associated with the devices that are not otherwise found on the label.
  • Page 57 Floor 6, Huicheng Industry Building, No.9 Huifeng Dong’er Road Zhonghai Hi-Tech Zone, Huizhou Guangdong, CN 516006 Distributed by: hearX USA, Inc dba Go Hearing. All content of this User Manual is the property of hearX USA Inc., a Delaware Corporation. All copyrights, trademarks, trade names, logos, and service marks (“the logos”), including the Go...