SOFTENER INSTALLATION AND USER GUIDE TABLE OF CONTENTS Installation ............................3 1.1) Pre-installation instructions ......................3 1.2) General Installation and Service Warnings ................... 3 1.3) Site Requirements ......................... 3 1.4) Installation Drawing ........................4 1.5) Piping and Instrumentation Drawing .................... 5 1.6) System Drawing ..........................
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SOFTENER INSTALLATION AND USER GUIDE Quick Reference Guide ........................42 Service Instructions ..........................44 7.1) Front Cover Removal ........................44 7.1) PC Board Removal ........................45 7.2) Drive Bracket Removal ........................ 46 7.3) Drive Cap Removal ........................47 7.4) Spacer Stack Removal ......................... 48 7.5) Injector Cap Removal ........................
SOFTENER INSTALLATION AND USER GUIDE 1) INSTALLATION 1.1) Pre-installation instructions The cycle times, sequence of cycles, salt dose refill time and exchange capacity are preset to default by OEM. The dealer must guide the installer to change the values according to the hardness, day override and time of regeneration.
SOFTENER INSTALLATION AND USER GUIDE Well Water Installation Municipal Installation 1) The softener must be close to drain as much as possible. 2) The salt must be refilled in brine tank with frequency stated by dealer. 3) The water heater’s inlet and outlet must be at least 10ft away from softener. 4) The unit including the drain must be located in a room temperature above 33°...
SOFTENER INSTALLATION AND USER GUIDE 1.9) Overflow Line Connection The overflow drain line is used where overflow of the brine tank can damage the floor finishing or structure. The brine tank line is equipped with safety float valve which prevents the overflow so, the overflow line is only used in case is overflow float valve fails.
SOFTENER INSTALLATION AND USER GUIDE 1.11) Bypass Valve The inlet and outlet handles point in the direction of flow indicated by the engraved arrows on the control valve. Water flows through the control valve for normal operation of a water softener. During the regeneration cycle this position provides regeneration water to the unit, while also providing untreated water to the distribution system...
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SOFTENER INSTALLATION AND USER GUIDE The inlet handle points in the direction of flow and the outlet handle points to the center of bypass valve, system water pressure is allowed to the control valve and the plumbing system while not allowing water to exit from the control valve to the plumbing.
Step 1: Check the product upon removal and remove from box packaging checking for any shipping damage or shortages that must be reported to Excalibur Water Systems immediately for confirmation. Step 2: Insert distributor(s) inside of media mineral tank(s) so it is positioned properly in the bottom centre groove.
SOFTENER INSTALLATION AND USER GUIDE 1.13) Start Up Instructions Keep the bypass valve in bypass operation by moving both the handles into the center direction of the bypass valve. Now the untreated water is being supplied to house. Open the faucet until water comes clear out of it.
SOFTENER INSTALLATION AND USER GUIDE 2) PROGRAMMING 2.1) Regeneration and Error Screens Regen Screen Displays the time remaining in the current cycle. Pressing REGEN advances to the next cycle. Error Screen Alternated flashing Error and error code every 3 seconds. Clear by disconnecting the power supply at the PC board and reconnecting, or press NEXT and REGEN simultaneously for 3 seconds.
SOFTENER INSTALLATION AND USER GUIDE 2.3) User Displays When the system is operating, one of five displays may be shown. Pressing NEXT will alternate between the displays shown below. User 1 Typical user display. Shows volume remaining to regeneration. This screen will not be viewed if the control is set for time-clock operation.
SOFTENER INSTALLATION AND USER GUIDE 2.4) Setting Time of Day Push NEXT until time of day screen is displayed. Press and hold ▼ until SET TIME is displayed and the hour flashes once. Press ▲ or ▼ until the correct hour is displayed. Then press NEXT.
SOFTENER INSTALLATION AND USER GUIDE 2.5) Configuration Settings Step 1CS – Press NEXT and ▼ simultaneously for 5 seconds and release. Press NEXT and ▼ simultaneously for 5 seconds and release. If the screen in Step 2CS does not appear, the lock on the valve is activated.
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SOFTENER INSTALLATION AND USER GUIDE Step 6CS – The delay of fill and rinse cycle must be off. EXIT TO DISPLAY SCREENS BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM...
SOFTENER INSTALLATION AND USER GUIDE 2.6) Installer Display Settings Step 1I - To enter Installer Display press NEXT and ▲ simultaneously for about 5 seconds and release. Step 2I – Hardness: Set the amount of influent hardness using ▲ or ▼.
SOFTENER INSTALLATION AND USER GUIDE 2.7) OEM Softener System Setup Step 1S - Press NEXT and ▼ simultaneously for 5 seconds and release. If screen in Step 2S does not appear, the lock on valve programming has been activated. To unlock press ▼, NEXT, ▲, REGEN in sequence, then press NEXT and ▼...
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SOFTENER INSTALLATION AND USER GUIDE Step 6S – Select the time for the second cycle using ▲ or ▼. NOTE: The display will flash between cycle number and time, and brine direction (UP or dn). Press NEXT to go to Step 7S. Press REGEN to return to previous step. Step 7S –...
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SOFTENER INSTALLATION AND USER GUIDE Step 11S – Set Volume Capacity using ▲ or ▼. If value is set to: • “AUTO” capacity will be automatically calculated and reserve capacity will be automatically estimated; • “oFF” regeneration will be triggered solely by the day override setting (see Installer Display/Settings Step 4I);...
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SOFTENER INSTALLATION AND USER GUIDE Step 14S – Set Relay Actuation Time or Gallons using ▲ or ▼. The choices are: • Relay Actuation Time: After the start of a regeneration the amount of time that should pass prior to activating the relay. The start of regeneration is defined as the first backwash cycle, Dn brine cycle or UP brine cycle whichever comes first.
SOFTENER INSTALLATION AND USER GUIDE 4) CONTROL VALVE 4.1) Control Valve Function and Cycles of Operation The control valve is compatible with a variety of regenerants and resin cleaners. The control valve is capable of routing the flow of water in the necessary paths to regenerate or backwash water treatment systems.
SOFTENER INSTALLATION AND USER GUIDE 4.3) Components of Control Valve 4.3.1) Front Cover and PC Board Drawing No. Order No. Description Quantity V3175EE-01 WS1EE FRONT COVER ASSEMBLY V3107-01 WS1 MOTOR V3106-01 WS1 DRIVE BRACKET & SPRING CLIP 1 V3408EE-04BOARD WS1THRU/2 EE PCB 5 DIGIT REPL V3110 WS1 DRIVE GEAR 12X36 V3109...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.2) Drive assembly, Piston and Spacer stack Drawing No. Order No. Description Quantity V3430 WS1.5 Spacer Stack Assembly V3004 Drive Cap ASY Back Plate Refer to Programming and Cover Drawing Manual V3407 WS125/15 Piston Downflow ASY (amber) V3174 WS1 Regenerant Piston V3135...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.3) Injector Assembly Drawing No. Order No. Description Quantity V3176 INJECTOR CAP V3152 O-RING 135 V3177-01 INJECTOR SCREEN CAGE V3010-1Z WS1 INJECTOR ASY Z PLUG V3010-1A WS1 INJECTOR ASY A BLACK V3010-1B WS1 INJECTOR ASY B BROWN V3010-1C WS1 INJECTOR ASY C VIOLET V3010-1D...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.4) Brine Tank Line Flow Control Drawing No. Order No. Description Quantity V4144-01 Elbow 3/8 Liquifit Asy w/RFC H4615 Elbow Locking Clip H4628 Elbow 3/8” Liquifit V3163 0-ring 019 V3165-01* WS1 RFC Retainer Asy (0.5 gpm) 1 V3182 WS1 RFC Not Shown V3552...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.5) Drain Line Flow Control Drain Line ¾” Drawing No. Order No. Description Quantity H4615 Elbow Locking Clip PKP10TS8-BULK Polytube insert 5/8 Option V3192 WS1 Nut ¾ Drain Elbow Option V3158-01 WS1 Drain Elbow ¾ Male V3158-02 WS1 Drain Elbow ¾...
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SOFTENER INSTALLATION AND USER GUIDE Drain Line 1” Drawing No. Order No. Description Quantity H4615 Elbow Locking Clip V3166 WS1 Drain FTG Body 1 V3166-01 FTG Flow Control Body Female 1 V3167 WS1 Drain FTG Adapter 1 V3163 0-ring 019 V3150 WS1 Split Ring V3151...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.6) Outlet Meter Assembly Drawing No. Order No. Description Quantity V3151 WS1 Nut 1” QC V3003* WS1 Meter ASY V3118-01 WS1 Turbine ASY V3105 O-ring 215 THIS WATER METER SHOULD NOT BE USED AS THE PRIMARY MONITORING DEVICE FOR CRITICAL OR HEALTH EFFECT APPLICATIONS.
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SOFTENER INSTALLATION AND USER GUIDE 4.3.7) Bypass Valve Components Drawing No. Order No. Description Quantity V3151 WS1 Nut 1” Quick Connect V3150 WS1 Split Ring V3105 O-Ring 215 V3145 WS1 Bypass 1” Rotor V3146 WS1 Bypass Cap V3147 WS1 Bypass Handle V3148 WS1 Bypass Rotor Seal Retainer 2 V3152...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.8) Installation Fitting Assemblies V3007 WS1 Fitting 1” PVC Male NPT Elbow Assembly Drawing No. Order No. Description Quantity V3151 WS1 NUT 1” QUICK CONNECT V3150 WS1 SPLIT RING V3105 O-RING 215 V3149 WS1 FITTING 1 PVC MALE NPT ELBOW 2 V3007-01 WS1 Fitting ¾”...
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SOFTENER INSTALLATION AND USER GUIDE V3007-05 WS1 Fitting 1-1/4” Plastic Male NPT Assembly Drawing No. Order No. Description Quantity V3151 WS1 NUT 1” QUICK CONNECT V3150 WS1 SPLIT RING V3105 O-RING 215 V3317 WS1 FITTING 1-¼" PLASTIC MALE NPT V3007-09LF WS1 Fitting 1-1/4”...
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SOFTENER INSTALLATION AND USER GUIDE 4.3.9) Service Spanner Wrench BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM...
SOFTENER INSTALLATION AND USER GUIDE 6) QUICK REFERENCE GUIDE Manual Regeneration Immediate Regeneration: - Press and hold “REGEN” button for more than 3 seconds. Press “REGEN” button to advance the unit to next cycle in regeneration. Delayed Regeneration: - Press and release “REGEN” button once the “REGEN TODAY”...
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SOFTENER INSTALLATION AND USER GUIDE General Operation The first display will show the capacity remaining or days remaining in next regeneration. Pressing “NEXT” button will toggle this display with current time of day. To Set Time of Day Press “SET CLOCK” button. ...
SOFTENER INSTALLATION AND USER GUIDE 7) SERVICE INSTRUCTIONS 7.1) Front Cover Removal Pull out on each side of the covers locking tabs BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM...
SOFTENER INSTALLATION AND USER GUIDE 7.1) PC Board Removal 1. Lift up the locking tab and then pull out the PC board from top. 2. Disconnect the power cable first and then disconnect other cables. BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM...
SOFTENER INSTALLATION AND USER GUIDE 7.2) Drive Bracket Removal Lift up both release tabs with thumbs and use index fingers to pull out the pull tab Motor can be removed by pressing the locking spring to the right and then pull the motor out. Gearbox can be removed by pushing the beige colored locking tabs inwards.
SOFTENER INSTALLATION AND USER GUIDE 7.3) Drive Cap Removal Turn the drive cap counter clockwise with service wrench to loosen the cap. Pull the drive cap out with the main piston and brine piston Snap off the brine piston from the main piston’s horseshoe connection by putting side pressure towards the cavity BARRIE •...
SOFTENER INSTALLATION AND USER GUIDE 7.4) Spacer Stack Removal Spacer Stack assembly is removed by simply pulling out Spacer Stack assembly is a single piece replaceable assembly BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM...
SOFTENER INSTALLATION AND USER GUIDE 7.5) Injector Cap Removal Injector must be installed in DN hole and UP hole With closed end of WS1 service wrench drive cap must be plugged. can be removed by turning counter clockwise. To remove injector use injector cap and scoop the top rim of injector with the bottom of the injector cap BARRIE •...
SOFTENER INSTALLATION AND USER GUIDE 8) TROUBLESHOOTING 8.1) Possible Error Codes Possible Errors Code Description Control unable to sense motor movement Err-1001 Err-101 Err-1002 Control Valve motor ran too short Err-102 Control Valve motor ran too long and unable to find next cycle Err-1003 Err-103 Err-1004...
SOFTENER INSTALLATION AND USER GUIDE 8.2) Troubleshooting Procedures Problem Possible Cause Solution a. No power at electric outlet a. Repair outlet or use working outlet b. Control valve Power Adapter not b. Plug Power Adapter into outlet or connect power cord end to PC Board plugged into outlet or power cord connection end not connected to PC board...
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SOFTENER INSTALLATION AND USER GUIDE Problem Possible Cause Solution a. Bypass valve is open or faulty a. Fully close bypass valve or replace b. Media is exhausted due to high water b. Check program settings or diagnostics for abnormal water usage usage c.
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SOFTENER INSTALLATION AND USER GUIDE Problem Possible Solution Cause a. Motor not inserted full to a. Disconnect power, make sure motor is fully engaged, check for engage pinion, motor wires broken wires, make sure two pin connector on motor is connected to broken or disconnected the two pin connection on the PC Board labeled MOTOR.
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SOFTENER INSTALLATION AND USER GUIDE Problem Possible Cause Solution a. Control valve programmed for ALT A or b, nHbP, a. Press NEXT and REGEN buttons for 3 seconds to SEPS, or AUX MAV without having a MAV or NHBP resynchronize software with piston position or valve attached to operate that function disconnect power supply from PC Board for 5 seconds and then reconnect.
Warranty ~ Working Procedures If during the suitable warranty period, a part is defective, then Excalibur Water Systems will repair or replace that part at no charge to the original owner, with the exception of charges for nominal shipping, service and/or installation.
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