Call Lenovo; Before You Contact Lenovo - Lenovo ThinkPad C14 Gen 1 Chromebook 21C9 User Manual

Question
Can I use Microsoft Office
software?
Where can I find my files?
How do I transfer my local files?
Why does my Chromebook need
my Google Account information?
How do I set up this Chromebook
for my child?

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo:
1. Record the problem symptoms and details:
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name
• Machine type and serial number
The following illustration shows where to find the machine type and serial number of your Chromebook.
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Lenovo ThinkPad C14 Gen 1 Chromebook User Guide
Solution
Chromebooks work with Microsoft
download the apps from the Google Play Store or use them on the Web page.
Additional functionality available with a Microsoft 365 subscription.
All your files are stored in the Files app. Find the app by clicking the Launcher icon
and searching Files.
Transfer your local files using a compatible storage device. Your Chromebook
works with most external storage devices ,such as a USB key or removable hard
disk drive.
You will use your Google Account to sign in to your Chromebook. It is the same
account you use for Google services such as Gmail and Drive. Your Chromebook
uses your account information to sign you into apps and services automatically.
If you want to set up parental controls for your child, it is important that you sign in
using your child's personal Google Account. If they do not have one yet, you can
create one during the sign-in process on your Chromebook.
® ®
Word, Excel , and PowerPoint
®
. You can