LG HT806TGW Service Manual page 32

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the HTS.
Is the disc inserted into
the DVD HTS properly?
YES
What type of disc is
the customer using?
YES
Did the customer burn this
disc in a DVD recorder?
YES
Did the customer burn
the disc in a computer?
YES
Has the customer tried
multiple discs?
NO
Make sure the disc has been inserted into the DVD HTS properly.
The HTS can not read a disc inserted into the unit upside down.
Determine the type of disc the customer is not able to play.
NO
If the customer is using a store-bought DVD,
then please skip the next three questions.
If it's a recorded disc, move onto the next question.
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
NO
with the DVD HTS. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
NO
specifications required for the HTS to play the disc.
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.
One disc with the problem is a problem with the disc.
DVD HTSs can play scratched or dirty DVDs and not have
NO
any issues during playback. Multiple discs with the issue can mean
the lens on the DVD HTS needs to be cleaned.
Recommend a lens cleaner. Service DVD if lens cleaner was used.
2-21
compatibility for the VR format.