Noise/Audio Problems - LG HT806TGW Service Manual

DIGITAL DISPLAY & MEDIA TRAINING MASTER

4. NOISE/AUDIO PROBLEMS

4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the DVD?
YES
Is the customer
able to see video?
YES
Does issue occur on
more than one disc?
YES
Problem occur when
watching TV program?
YES
Does the problem occur
when DVD is connected to
another TV?
YES
Has the customer tried
another set of cables?
Determine what cables the customer is using to connect the DVD
to the TV and if connected properly. Refer to OM for connections.
NO
Tighten any loose cables. Make sure the customer has audio cables
connected if using an HDMI to DVI adapter or video-only cables
NO
Make sure the customer has not routed video
Problem occurring on one disc indicates a problem with the disc.
NO
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
No audio from a TV program on a different channel or input means
NO
If a TV program does have the audio, the problem may be the DVD HTS,
Audio is fine when the DVD is connected to another TV
NO
indicates the problem is with the television.
Refer to the owners manual for assistance
Have the customer try another set of cables. A bad cable can also
NO
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.
2-14
(DVI, component, etc).
and audio to separate inputs.
electronics retailer.
there is a problem with the television.
the cables being used, or the TV itself.
with connecting DVD to another TV.