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Export Warranty
Our export warranties will cover all non electrical parts for the period of one year from the date of shipment to
be free of defects in material or workmanship. Electrical parts are also covered if ordered and operated on 60
Hz. Electrical components, ordered and operated on 50 Hz, are warranted for the first 90 days from shipment
only. Service labor is covered for the first 90 days with authorization from factory prior to service. Warranty is
automatically initiated 60 days from ship date. Inbound costs on any factory supplied items would be the
responsibility of the customer. Adherence to recommended equipment maintenance procedures, according to
the owners manual provided with each unit, is required for this warranty to remain in effect, and can have a
substantial effect on extending the service life of your equipment. Equipment abuse voids any warranty.
Extended warranties are not available for parts, labor or compressors on units shipped outside the United
States.
Freight Damage
Any and all freight damage that occurs to a Randell piece of equipment as a result of carrier handling is not
considered warranty, and is not covered under warranty guidelines. Any freight damage incurred during
shipping needs to have a freight claim filed by the receiver with the shipping carrier (note all damages on
freight bill at time of delivery). Internal or concealed damage may fall under Randell's responsibility dependent
upon the circumstances surrounding each specific incident and are at the discretion of the Randell in-house
service technician.
Gasket Coverage
Randell does not cover gaskets under warranty. Gaskets are a maintenance type component that are subject
to daily wear and tear and are the responsibility of the owner of the equipment. Because of the unlimited
number of customer related circumstances that can cause gasket failure all gasket replacement issues are
considered non-warranty. Randell recommends thorough cleaning of gaskets on a weekly basis with a mild
dish soap and warm water. With proper care Randell gaskets can last up to two years, at which time we
recommend replacement of all gaskets on the equipment for the best possible performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
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