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TROUBLESHOOTING
If pairing with the keyboard is unsuccessful, make sure the device is Bluetooth-capable.
If it is, restart the device and try pairing again.
Note: On a Windows computer, a new Bluetooth connection sometimes requires an
additional software update; this process may continue after a successful pairing
message appears. Please wait at least 20 minutes after pairing to ensure that all
updates are complete before restarting your computer.
Make sure your device is configured to accept Bluetooth connections (Windows) and
supports an external keyboard (HID profile).
Go to Bluetooth Devices > Open Settings and select the following:
Allow Bluetooth devices to discover this computer
Allow Bluetooth devices to connect to this computer
Notify me when a Bluetooth device tries to connect
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