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FAQ
Q: Why is the monitor not displaying properly?
A: Check if the monitor is connected to the camera. If not, pair the camera and the monitor
first.
Q: I cannot locate the pairing button. What should I do?
A: The pairing button is on the front of the camera. Press and hold the button for 3 seconds
and follow the step-by-step instructions on the monitor. (To access the pairing interface on
the monitor, press the Menu button on the monitor and select
> Camera management.
Q: What should I do if the monitor screen is unresponsive and none of the buttons work?
A: Use a pin to press the reset button on the monitor, and then long-press the power button
to restart it.
Q: Why is the camera or monitor unable to detect the SD card?
A: Make sure that the SD card is functioning properly and formatted in FAT32.
Q: Why am I not receiving notifications on my mobile app when the camera is connected to
the monitor?
A: Please ensure that the app is running on your phone and that the relevant notification
function is enabled. Also, check if message notifications and necessary permissions are
enabled in your phone's system settings.
Q: Why can't I view video on the monitor after connecting the camera to the app?
A: After the camera is reset, the monitor may experience a 2-minute interruption before
automatically resuming. If the video does not resume, try pairing the monitor and camera
again.
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