Sony Cyber-shot DSC-12 Operating Instructions Manual page 102

Symptom
Your computer does not
recognize your camera.
You cannot copy images.
After making a USB
connection, "Picture
Package" does not
automatically start.
The image cannot be
played back on a
computer.
102
Cause
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the "USB Driver" from the supplied
CD-ROM.
• The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
• You attempted to shoot using a "Memory Stick"
formatted by a computer.
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Solution
p Turn on the camera (page 17).
p Use the AC Adaptor (not supplied) (page 16).
p Use the supplied USB cable (pages 84 and 94).
p Disconnect the USB cable from both the computer and the
camera, and connect it again firmly. Make sure that "USB
Mode" is displayed on the LCD screen (page 84).
p Set it to [Normal] (pages 46 and 115).
p Disconnect all equipment other than the keybord and the mouse
from the USB connectors (page 82).
p Connect the camera directly to your computer without passing
through a USB hub or other device (page 82).
p Install the USB driver (page 83).
p Delete the erroneously recognized device from your computer
(page 86), then install the USB driver (page 83).
p Connect the camera and your computer correctly using the
supplied USB cable (page 84).
p Follow the designated copy procedure for your OS
(pages 85, 86, 91 and 93).
p Shoot using a "Memory Stick" formatted by your camera.
p Start up the "Picture Package Menu" and check [Settings].
p Make a USB connection when the computer is turned on
(page 84).
p If you are using the "Picture Package" application software,
click on help at the upper-right corner of each screen
p Consult the computer or software manufacturer.
.