Samsung NE63 821 Series User Manual page 56

Troubleshooting
Problem Possible cause
The oven will The oven temperature is
not self-clean. too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lock
feature has been activated or
if a cooktop element is on.
Excessive There is excessive soiling in
smoking during the oven.
a self-cleaning
cycle.
The oven door The oven is too hot.
will not open
after a self-
cleaning cycle.
The oven is not The oven controls were not
clean after a set correctly.
self-cleaning
The oven was heavily soiled.
cycle.
56 English
Solution
Allow the range to cool and
then reset the controls.
See the section on self-
cleaning on page 43.
Deactivate the oven lock
(see page 31). Make sure all
surface elements are turned
off.
Press OFF. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
Allow the oven to cool.
See the section on self-
cleaning on page 43.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Problem Possible cause
Steam is When using the oven feature,
coming out of it is normal to see steam
the vent. coming out of the oven vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or This is normal in a new oven
oily odor is and will disappear in time.
coming from
the vent.
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
first few times the oven is
used.
Oven racks The shiny, silver-colored
are difficult to racks were cleaned in a self-
slide. cleaning cycle.
Solution
This is normal operation and
not a system failure.
Use the range as usual.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the section on self-
cleaning on page 43.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.