Quantum DLT 2000 Handbook page 147

using a platform or application that has been qualified to work
with a DLTtape drive, occasionally a customer will experience a
problem in achieving expected performance.
These types of cases are often the source for new application notes
on our Web site. Quantum's customer support engineers will try to
simulate the customer's problem in our test labs. The customer
support engineer will pretend he or she is the customer unpacking
the DLTtape drive for the first time and attempting to connect and
operate it. In some cases, the solution is simple operator error and
can be corrected easily. In other cases, a firmware change may be
required and may result in a firmware update being issued to the
installed base for that particular OEM's customers.
DLTtape Tools Available on Web Site
If you are a DLTtape system user, you can save time and
optimize system performance by downloading the latest version
of the DLTtape Tools utility system from the Quantum web site
(www.quantum.com or www.DLTtape.com). This program gives
you the ability to manage the internal workings of your DLTtape
drive. It can be used to help you update your drive's firmware, run
diagnostics, view or alter various parameters, edit mode pages, and
view log pages. DLTtape Tools also includes an on-line help system.
Seeking Software
Almost every major backup, archive, and HSM software system on
the market today supports DLTtape systems. These applications
have either been qualified by the software vendor, and/or qualified
by Quantum. We often test new applications for compatibility with
our systems. Once an application has been qualified by us or the
independent software vendor, we add them to our compatibility
matrices on the Quantum Web site www.quantum.com or
www.DLTtape.com.
13.6 PLATFORM CONNECTIVITY & SOFTWARE COMPATIBILITY