Beko B3W5941IW User Manual page 45

2. The guarantee will automatically be void if the product is installed or is used in commer-
cial or non-residential domestic household premises, unless we have previously agreed
to the installation environment.
3. The product must be correctly installed, located and operated in accordance with the in-
structions contained in the User Instructions Booklet provided with your product.
4. Professional installation by a qualified electrical domestic appliance installer is recommen-
ded for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation
may result in you having to pay for the cost of repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for
Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used within the United
Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an au-
thorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a
"second").
9. Possession of a copy of these terms and conditions does not necessarily mean that a
product has the benefit of this guarantee. If you have any questions, please call our Cus-
tomer Service Team on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representat-
ives are subjected to physical or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis
only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, re-
place your product with a new product instead of carrying out a repair. Where a replacement
is offered, this would normally be an identical model but when this is not possible, a model of
similar specification will be provided. Subject to agreement, the Manufacturer will cover the
costs and arrange for the delivery of the new product and for the return of the old product.
Any costs related to disconnecting the faulty product and installing the replacement product
will not be borne by the Manufacturer unless previously agreed to in writing. The original guar-
antee will continue to apply to the replacement product; the new product will not come with a
new guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm. Appointments out-
side these hours may be possible at the sole discretion of the Manufacturer but cannot be
guaranteed. Whilst our Service Representatives will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be
liable for delays or if it is unable to carry out a repair because a convenient appointment can-
not be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to
charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the Service Representative finds that there is no
fault with your product.
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