Philips EP2520 User Manual page 23

Troubleshooting table
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
The drip tray fills up
quickly.
The 'empty coffee
grounds container' light
remains on.
The machine prompts to
empty the coffee
grounds container even
though the container is
not full.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' light
did not go on.
I cannot remove the
brew group.
Cause
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You emptied the coffee grounds
container while the machine
was switched off.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
You removed the drip tray
without emptying the grounds
container.
The brew group is not in the
correct position.
Solution
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to
collect rinsing water that comes out of
it.
Always empty the coffee grounds
container while the machine is switched
on. Remove the coffee grounds
container, wait at least 5 sec. and then
insert it again.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way the coffee
grounds counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter won't
reset.
When you remove the drip tray, also
empty the coffee grounds container
even if it contains only a few coffee
pucks. In this way the coffee grounds
counter will be reset to zero, re-starting
to correctly count the coffee pucks.
Reset the machine in the following way:
close the service door and place back
the water tank. Switch the machine off
and back on again. Try again to remove
the brew group. See chapter 'Removing
and inserting the brew group' for step
by step instructions.
English
23